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Matte Collection

3.0

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Matte Collection Reviews Summary

Matte Collection has a rating of 3 stars from 287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Matte Collection most frequently mention tracking number, store credit and return policy. Matte Collection ranks 88th among Women's Clothing sites.

service
160
value
161
shipping
166
returns
106
quality
154
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California
1 review
0 helpful votes
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Best Swimsuits!
January 12, 2022

The sexiest and most affordable swimsuits you can find! Fast shipping! You'll be sure to get all the compliments on your next vacation ;)

Date of experience: January 10, 2022
Florida
1 review
0 helpful votes
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A total must have!
January 12, 2022

I am in love with these company. The bathing suits are gorgeous and comfortable. Their basixx line is totally comfortable and affordable!

Date of experience: January 10, 2022
Jamaica
1 review
1 helpful vote
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Swimsuits and Cover Ups
January 6, 2022

Matte Collections have provided the most unique swimsuits and cover ups that I just love. I'm always getting notifications by email and the app is easy to use. I ordered a Tyler Sheer Zebra Stripe cover up which fits great. I ordered a size XL based on the size guide. I even have another order on the way. Shipping and delivery was also on point. I am definitely a Matte babe and look forward to upcoming designs.

Date of experience: January 4, 2022
Jamaica
1 review
0 helpful votes
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Swimsuit
December 21, 2021

Matte Collection is an awesome swimsuit brand. I purchased over 9 swimsuit and I loved them all. Will definitely shop again.

Date of experience: December 20, 2021
Illinois
1 review
0 helpful votes
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Cheap joggers
December 19, 2021

Second time writing a review since the first one was asked through email to be automatically posted to their direct website which unfortunately was taken down by the company because they only believe in posting their "5 star" reviews. I bought the 2 piece jogger set in black, with a few others, only wore the black one so far and after a few hours of wearing it just lounging around the house I decide to look between my legs near the crotch area since I felt something weird and it's a bunch of lint balls as if they have been wore before or so. Not sure if it was worn before (since I wished I would've looked before putting them on) but I know when something like that happens so soon it means it is made of VERY cheap quality which is very sad for a company. Especially since they use celebrities to model their brand. Like, I didn't even wear them a few times before this happened. It's sad. Only bought one swim suit from them last year, and it will be my last since I had to experience this. If one thing is cheap quality, everything is. Stick with fashion nova for joggers and swim suits, or even h&m for their joggers… hell!

Date of experience: December 19, 2021
Virginia
1 review
0 helpful votes
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Poor Customer Service
December 12, 2021

I ordered 4 items which were sale items which later found out could not be returned and I could not exchange them since outbof stock at time. I found this out when I recrived the items back i returned.
I did not get an emsil saying "your items are being returned" instead I got an email with tracking and shop payment installment. When I received the package (not realizing it was my original) I refused it and returned to sender. I was not paying to ship another package

I sent an detailed email along with pic of returned package and confirmed with USPS it is at their location. A follow-up email was sent again and I keep getting the same response they do not have it. I realize it's my mistake to return as I did however this could have been avoided if they had contacted me in the beginning about the return. I provided contact number in each email also. No attempt to resolve this was made. I did make my shop payments to be done with this nut will not be ordering from Mstte Collection in the future.

Date of experience: December 12, 2021
Maryland
1 review
0 helpful votes
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I have purchased a few items for swim to dress, and I was more then pleased. I a plus sized women and love this line.

Date of experience: December 6, 2021
Jamaica
1 review
0 helpful votes
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Top Favorite
December 5, 2021

The best bikinis ever. I've been searching for swimsuits for so long. I finally found Matte Collection and I was not disappointed. The best ever. I will always continue to support them

Date of experience: December 4, 2021
Georgia
1 review
0 helpful votes
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I absolutely love Matte collection, their swimsuits and coverups have consistently been great quality. They are beautiful, always true to size and very well made.

Date of experience: December 3, 2021
Pennsylvania
1 review
0 helpful votes
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Amazing quality Swimsuits
November 29, 2021

Beautiful swimsuit and cover -up's to choose from. Trust me you will not be disappointed. I love wearing there swimsuits

Date of experience: November 28, 2021
Texas
1 review
1 helpful vote
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I'm disappointed that I have to write this review but I ordered 12 items from the Matte Collection on Oct 30th, 2021 and today is Nov 25,2021, I still haven't received my items yet. During this time, I have reached out to this company via email over 4 times only to receive an automated email stating that they will respond within 24-48 hrs which hasn't happened not even once. A representative responded more than 2 weeks later after I sent an affirming email demanding a response or a full refund. They apologized for the inconvenience and stated that my package would be express shipped. After not receiving the tracking number and the order still showing "unfulfilled" on their website, I had to reach out yet again for them to send me a tracking number to USPS days later. After attempting to track the package every day since November 17, it still shows that USPS hasn't received the items from Matte Collection. See below;

DATE TIME LOCATION STATUS
Nov 18 12:00 AM Pre-Shipment info sent to USPS, USPS awaiting item

This is by far the absolute worst customer service that I have ever received from any company, in-store or online. They lack a sense of urgency and they are extremely unprofessional. The communication is very poor and shows a great deal about the integrity of the company. I have ordered from this company before in the past with no problems so I'm not sure what went wrong this time but I would avoid ordering anything from this company ever again based on this experience alone.

Please proceed with caution! And order at the risk of not receiving your items at all.

Date of experience: November 25, 2021
New York
1 review
0 helpful votes
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Pleased with merchandise
November 18, 2021

Ordered several bathing suits and cover-up and completely happy with all. Had to return one item (purchased wrong size) and was very pleased with their customer service and how quickly they forwarded my credit to my email account.

Date of experience: November 17, 2021
Mexico
1 review
0 helpful votes
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Always keep you vacation ready!
November 18, 2021

Love their swimwear always comfortable and form fitting. Good quality, true to size and always a show stopper! I will continue to order

Date of experience: November 17, 2021
Idaho
1 review
0 helpful votes
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Fave Site
November 9, 2021

I have ordered so many items from this site over the summer. The bathing suits are great quality and fit me perfectly. I absolutely love this site!

Date of experience: November 8, 2021
Canada
1 review
0 helpful votes
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Highly Recommend
November 7, 2021

Matte collection is an amazing brand, their dedication to quality and amazing styles really shows in their pieces. I personally love the bikinis and cover ups. Customer service is amazing. I recommend to all my friends and family.

Date of experience: November 5, 2021
Georgia
1 review
0 helpful votes
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Customer for Life!
November 4, 2021

Matte Collection has always been efficient; from the SUPER fast shipping to the quality products. I will forever be a customer and recommend them for all 'Hot Girl Summer" needs lol. And to see them expanding their brand is both inspiring and exciting. I can't wait to see what's next for them!

Date of experience: November 3, 2021
Dominica
2 reviews
0 helpful votes
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Luxe
November 4, 2021

Sheer deluxe! Is how I feel in my matte swimwears! The material is superior and the fit is just right. Just how they are shown on their site. I will definitely keep buying from them!

Date of experience: November 3, 2021
Georgia
1 review
1 helpful vote
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Matte is my one stop shop for all my vacation wear. The quality last year after year and the trendy classic looks are a staple. The colors and patterns are always on trend and let's not forget to mention the value and price is so amazing. I will definitely continue to be a loyal customer.

Date of experience: October 29, 2021
New York
1 review
0 helpful votes
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My Favorite Site.
October 28, 2021

The bathing suits are high quality, fit amazing. The colors are even more beautiful in person and the shipping is fast. They are perfect for my next vacation. Don't hesitate ladies #BUYMATTE.

Date of experience: October 28, 2021
Georgia
1 review
1 helpful vote
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Great quality, great fit
October 24, 2021

I have ordered several swimsuits from matte collection and it's never a fail. Great quality, great fit, and extremely flattering swimsuits. You can't go wrong with them.

Date of experience: October 22, 2021