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Matte Collection

3.0

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Matte Collection Reviews Summary

Matte Collection has a rating of 3 stars from 287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Matte Collection most frequently mention tracking number, store credit and return policy. Matte Collection ranks 88th among Women's Clothing sites.

service
160
value
161
shipping
166
returns
106
quality
154
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Florida
1 review
0 helpful votes
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Mixed feelings
October 20, 2021

Matte collection beachwear is priced to sell quickly. With extreme discounts and discounts on top of that, you can get surprisingly good quality pieces for a ridiculously low price. Most of the swimwear is adjustable; however, some pictures do not show the bottoms well, so it's hard to determine if you like the style, but I was pleasantly surprised when it was delivered.

Speaking of delivery. My package was stolen the first time that I was shipped. I can't blame anybody for that as it happens and the customer service answered very quickly when I told them about what happened.

One of the items was sold out in my size, and I was able to get another one from a new collection that was priced higher at no extra cost.

The problem was that when they resent my package, they only sent one item in there. When contacted, they sent the rest of the items, and all of them are in my possession now.

So long story short, you are getting a very good product at a low price. Some people mentioned that nobody answered, which was not my experience at all, but the customer service was a little bit compromised because the second package did not have all the contents. And completely honest, if I paid a full price or a high price for the products, I would be very upset that there have been some bumps along the way, but as long as you stay nice they will take care of you.

Date of experience: October 19, 2021
Georgia
1 review
1 helpful vote
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Love shopping with them
October 18, 2021

This is my second time shopping with them. The website is easy to navigate. They have lots of photos for each product. The sizing is tall girl friendly. The prices are reasonable. They ship products out quickly.

Date of experience: October 17, 2021
Florida
1 review
0 helpful votes
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Great Coverup!
September 24, 2021

I purchased the Achilles Sheer Cover Up - Multi Black and it is a great coverup. The fabric is sheer and lightweight but still thick enough to provide some coverage. The colors look great. This is one of several items I have purchased from Matte and they have all been good quality.

Date of experience: September 23, 2021
TT
1 review
0 helpful votes
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Fave swim shop
September 22, 2021

I am absolutely satisfied with the pieces I bought from mattecollection.com. Will definitely recommend

Date of experience: September 22, 2021
Georgia
1 review
1 helpful vote
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I absolutely love this collection of swimwear! Purchase many sets for my BD on 9/9 in Jamaica! Love!

Date of experience: September 21, 2021
New York
1 review
1 helpful vote
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Amazing fits!
September 21, 2021

These swimsuits fit amazing! Even for petite girls. I love all their fits. They are usually your exact size. They feel great and quality vibrant colors!

Date of experience: September 21, 2021
Massachusetts
1 review
1 helpful vote
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10am
September 21, 2021

I sent out my bathing suits because it did not fit and now waiting for my refund that they said ill get In 15 days it's been almost three months now and still haven't got a refund or credit for my purchase ‍

Date of experience: September 21, 2021
Florida
1 review
1 helpful vote
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Swimsuit Happiness
September 9, 2021

The site has creative prints and pretty colors for swimwear. It's pretty size inclusive if you are plus size for the cut of swimsuits. I love the variety and the speedy response of the emails if you have an issue!

Date of experience: September 9, 2021
District of Columbia
1 review
1 helpful vote
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Hi,
So When I first was introduced to the site, I was skeptical as HECK, bc the beautiful models were much more curvier and thicker than I am and they were wearing size SMALL, I thought Small... HUHHHH?. How could that be?
So, I am 5-7 and about 138 on a good day. The reviews were pretty much saying the same... So, I ordered, to stay safe I only ordered the 3 piece Niccolo Set in an XS, bc it was no way I thought I could fit the Small, I just wasn't sure. Listen, Babeeeee they did not disappoint. Not only did The XS fit, the material and colors were absolutely gorgeous!. But on my 2nd order I ordered all Small... and they all fit PERFECTLY as well. OH, AND THE PRICES, WERE GREAT! I would definitely spread the word even more than I have already and will be back for each Beach trip I take. The Coverups are beautiful as well. Try them!

Date of experience: September 8, 2021
New York
1 review
0 helpful votes
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Best bathing suits
September 3, 2021

Their bathing suits are true to size and fit so well. I can't wait to wear them on my birthday vacation.

Date of experience: September 2, 2021
Delaware
1 review
2 helpful votes
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Never again!
September 1, 2021

I purchased multiple bathing sites from the company after getting praise from multiple people. It also helped that I'd be supporting a black owned business. They did not send out my swimsuits until 8 days after purchase so it took 12 days to get bathing suits for a trip that I was on when it arrived. Do not buy anything that is discounted because they have a policy that if something is under $16 they do not do store credit or refunds… even if it's unused. So now I have multiple bathing suits that are too big that I have to sell. I ordered according to the size chart… which is way off.

Date of experience: September 1, 2021
Michigan
1 review
2 helpful votes
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Bathing suits run horribly small, they must be asian sizes. I wasted so much money on a final sale item. Their policy doesn't even allow store credit for it. Please save your money and shop elsewhere unless you're shaped like a toothpick smh.

Date of experience: August 31, 2021
Texas
2 reviews
2 helpful votes
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So Happy!
August 31, 2021

Saw this company online and thought they had cute stuff, but didn't order. Seemed to good to be true. A week ago I got an email saying selected sets were 10 dollars. For that price I could take a chance and order a couple. 2 sets were the bikini and skirt cover up in XL pink and blue. And one orange bikini with a high neck dress coverup. The delivery was prompt and when I get them today I was so happy! Tried on all 3 and they fit perfect, well made and super cute and sexy! Makes me wish I hadn't waited till the end of summer to order!

Date of experience: August 30, 2021
New Jersey
1 review
1 helpful vote
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Size chart is wrong
August 30, 2021

I previously purchased a size L swim from Matte before and according to their size chart. The L was too big so I figured going a size down should do the trick, but when I pulled this swim from the bag I could already tell it was way too small, and not just too small for me, but in general. It looked like a XS at best when it was ordered as a M. I tried it on and the torso was so so short. The underwire for the boob was sitting on my rib and of course the swim overall was too tight. This coupled with the strict return policy will have me never shop here again.

Date of experience: August 30, 2021
North Carolina
1 review
2 helpful votes
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I purchased several items on 8/17/2021 for a total amount of $121. The quality and fabric are cheap and not as described on the website.The sizing is inaccurate and the items are too small. My hat has a hole and there was dye on one of the cover ups. I sent an email to express my dissatisfaction with my items. Matte Collection is falsely advertising their products. You can't return sale items. I am so disappointed in the level of service and the items received.

Date of experience: August 27, 2021
Canada
1 review
3 helpful votes
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Buyer Beware
August 25, 2021

Matte Collection has an abysmal "customer service" (or lack thereof). There is no phone number. If you want to return any items, they make it nearly impossible to do so. Only order from this site if you are 100% certain about the item. If there is any chance you may need to do a return, do not waste your time, and shop somewhere else!

Date of experience: August 24, 2021
Florida
1 review
0 helpful votes
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Lady in Red
August 19, 2021

I love my red bikini and floral cover up. The fabric is great (it's super soft) and shipping fast. I got lots of compliments. Thank you Matte.

Date of experience: August 17, 2021
New Jersey
3 reviews
0 helpful votes
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Loved this swim suite
August 17, 2021

Swim suite is so comfortable, great fabric, and beautiful colors. You will definitely find a swim suite for any vacation.

Date of experience: August 17, 2021
Michigan
1 review
1 helpful vote
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Best Swimsuit Deals
August 17, 2021

I've ordered a few times from Matte Collection. Their swimwear is priced reasonably and are of quality material.

Date of experience: August 16, 2021
Texas
2 reviews
1 helpful vote
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Chocolate drip
August 17, 2021

I loved loved my chocolate one piece swimsuit. I bought the chocolate large floppy hat and the cream & chocolate long dress cover up. It was so cute all together at the pool situation

Date of experience: August 16, 2021