Mackenzie-ChildsReviews 110

Ordered a gift from the wedding registry on July 1st for a wedding taking place on August 8th. It is now September 2nd and it has still not shipped. I've lost track of how many emails I've sent to customer service and their responses have been boilerplate bs with no resolution. Their customer service is past the point of terrible to simply non-existent. They don't even deserve one star. I may continue to attend their barn sale as it is great fun with friends but I will never order online again.

I ordered about $2,000.00 worth of items to decorate a guest bath of our new home. I need ALL the items, after two months and MANY, MANY EMAILS to thier customer service department, on the rare occasion they bother to reply-THEY IN NO WAY ANSWER MY VERY BASIC QUESTIONS! It is infuriating! Thank GOD I put it on a card, I WANT WHAT I ORDERED, but I can always reverse the charges and they can CONTACT ME about getting the dismal amount of items I did receive (they are still in the box and would look laughable using them without the remainder of my order)

I have mixed feelings writing this review. All of the items that I have ordered off of their website have had fulfillment issues. Pillows that were ordered last fall did not arrive until after Christmas. The emails that I wrote to follow up on items took weeks for a reply from customer service. I recently purchased a beautiful lamp during the Barn Sale. I have been waiting for it to go on sale, and it finally did. I paid the sale price of $369.00. This item did arrive fairly quickly, however, in spite of the detailed packaging of the lamp, it arrived damaged. I sent customer service an email requesting a return authorization number. I have not received the RA#, nor have I been notified by customer service. I finally decided to keep the lamp, turning the flawed side toward the wall. Forget about calling them and speaking to a human being! Voice message says they are not staffed due to Covid. I would suggest that they add a statement to their website communicating that their customer service dept. is CLOSED until further notice. Perhaps they can staff their reps for online replies in a more suitable time frame. Oh, I haven't mention that a few little items that I ordered during the Barn Sale have still not shipped. I received an email saying shipment could take another "several weeks". Hopefully, they will arrive by Christmas since they are stocking stuffers! Things are pricey here and one would come to expect that they would provide excellent service. Too bad, as very few reviews are very positive for this store. I do enjoy visiting the store in Aurora, NY when we are in the Ithaca area visiting family, however, do not expect a satisfying experience when ordering on line. Hopefully, they will hire a VP of Customer Service or Guest Experience that can turn things around for them.

I had to cancel my credit card because they were authorizing my card every few days and tying up my credit. In the mean time I was getting emails 3 weeks after I placed my order that they were out of stock of some items but still were charging my credit card. Customer service is NON EXISTENT. After several messages back & forth because they wont answer phone calls since March due to covid. It is now mid July - youd think they could come up with a plan by now. Today I got a extremely rude call from customer service wanting a new card to charge. After trying to explain to Leslea O about my problem of being charged every few days Leslea O was extremly rude and I cancelled my order and she said No problem. I will NEVER deal with this company again. Total rip-off!

I like MacKenzie Childs whimsical products, however, it is becoming increasingly obvious I have to find another company for unique decor. I have made numerous attempts to contact their customer service during COVID. No response. Customer service at the call center, when calling was available, was equally poor. Mostly rude reps.
Shipping is always delayed. Some products are inferior. There is no opportunity to rate products so caveat emptor applies ALWAYS. Such a pity. I think there are some talented artisans working for MacKenzie Childs. They need to find another company for showcasing their artistic talents.

I have hundreds of dollars of purchases still waiting to be shipped! Orders were place mid of May to the first week of June. I've emailed them for a status on the ship date for my orders and I'm getting the Covid excuse; "due to Covid, your order may be delayed." Well, after reading the previous reviews, this problem existed BEFORE Covid! Why have items on your site that you either don't have in stock or can't/won't ship?! Meanwhile, you have my money and account tied up! Every few days I'm being recharged or charged a different amount! But, still no merchandise! When (if) i finally receive my items that will be the last purchase. BUYER BEWARE: if you plan to shop for Christmas gifts, place your order by August!

I purchased two sets of placements 8 total for my wife as an accessory to other kitchen items recently purchased including a tea pot, wall switches, tea bag canister and tea towels. After two days of use a stain
On one of the placemats ruined the appearance. After speaking to a company staff member and sending a photo of the placement we were told the stain was normal wear and tear. Now for $ 80.00 we expected a lot more durability then two meals worth. After three more calls a representative agreed to credit my credit card account AFTER the item was picked up and returned. 3 weeks now after the agreement and still waiting for pick up or credit. Horrible service from anyone especially from a so called exclusive company.
Time to search for a new company. Rest assured Mackenzie - Childs has seen the last of my orders.

All i can say is OMG they have the worst customer service i have a couple of orders with them and some of them took about 2 months to get to me after i called them 1000 times asking about my stuff, this girl RENE is the rudest she almost hung up on me the other day when i called to ask about my order the other customer service lady said "yeah just keep calling everyday to check on your shipping date" WHAT DO U THINK IM FREE TO CHECK ON MY ORDER FOR 2 MONTHS