Mackenzie-ChildsReviews 110

They're about as good as any other fly-by-night. Would not recommend. They lack customer service. Waited a week for a response. No working phone number, at their mercy for a return. Not sure if they will take anything back.

I shopped their warehouse sale and when checking out it said shipping 3-10 days. I was planning to be in Florida for a month over Christmas so I decided to ship it to myself there. 2 of the 6 items shipped and the other 4 they said were held up at their warehouse. When I told them they could ship the rest to my other address if they didn't come before the 18th, well I got the notification they shipped with fed ex and would be to me in Florida by the 18th! Days later the customer service answered and said they marked the package to be returned to them so fed ex returned it to them and then they just canceled my order and refunded me. I asked why they couldn't just ship the same box to me and they said they already returned the items and I asked to reorder the items and they said they were sold out. Customer service emails are not answered for days, like 7 days and they are so incompetent about any issue. This brand is a sell out to China or some other largely produced factory and they do not care about their customers!

I placed an order on 12/28/22 and 20 days later no items with the order listed as "open" on their website. You can only contact them by email which I did with a response "we have had so many orders that we are filling daily". I like their products but will never purchase online again. We be contacting PayPal with this issue to get my money back

I placed on order at the end of September. One of the items was backordered. However, that date has been pushed back twice with no guarantee of any delivery date. It is the end of December and I'm not sure when I will receive anything. Terrible experience. The $130 spoon rest that I bought broke in two places after 3 weeks. It didn't fall on a hard floor or anything. A half-empty plastic wrap cardboard box that only box fell a very short distance onto it (6-8 inches). The box was very lightweight. I would have expected it to be a bit more durable. It splintered everywhere.

I was a fan of McKenzie Child's quirky designs until I had a problem. Then I discovered their horrible customer service. They do not give a crap about you. I bought several of their tissue holders in the black & white check. After owning them for 3 or 4 months I noticed a red stain on my bathroom countertop. Turns out the enamel coating they applied did not adhere correctly or was too thin and the metal box was rusting. I contacted their customer service/sent pictures several times without reply. Several more attempts and I finally got them to respond. You are going to love this: they said that I bought a metal tissue box and what did I expect? They said sorry about my luck but there was nothing they could do for me!

No, sorry about your luck! I'll never buy from you again. My advice to other potential customers is don't be sucked in by family friendly advertising - watch your back. There is nothing friendly or quaint about these guys! Buyers Beware! See rust below.

Horrible Customer Service!

They only sent me half of my barn sale order. They said they emailed me about a credit card issue. I never received an email from them. I was told by a supervisor that I could re-order the items at 20% off! What nerve! I will not purchase items from them anymore!

My teapot rusted after less that a year. I read several reviews with same problem. I was offered a 20% discount on next purchase. My son bought me the teapot when he was just 22 because he felt it was a special piece. I have not told him it turned out to b garbage. OH I forget they offered to send me a damn screw and wing nut to replace the corroded one. Go Fiqure!

I ordered $1000 of wallpaper in April 8. I contacted customer service for a one time courtesy request to return the wallpaper since receiving a diagnosis of stage 4 breast cancer. I understand the policy for returns is 30 days, but my meds are 15K per month and I really need that money to help cover my expenses. After requesting 3 times to escalate up the management chain, my request was denied. How sad we live in this world where people are no longer considered and a profitable company like Mackenzie Childs cannot be humane or empathetic.

I was surprised to see my purchase with a "made in China" notation. This adds to my conclusion that there is no logical reason for their ridiculously high prices. Perhaps once upon a time they were artistic products but that is so over.

I am a big Mackenzie Childs fan. I have many of their items, however the lamp I received was so poorly constructed I can't believe they would mail this out. See pics! Also their customer service is extremely poor. So disappointing from a business that advertises custom quality and good customer service. However they failed to live up tp both!

I ordered 2 "Runners" from MacKenzie-Childs in December... Took weeks for the order to arrive and when it did 1 of the "Runners" was damaged, NO PHONE NUMBERS, ONLY EMAILS... so I wrote an email, days later I was told to ORDER ANOTHER AND PACKAGE THE DAMAGE ONE, IT WOULD BE PICKED UP AND CREDIT MY ACCOUNT WHEN THEY GOT IT BACK... WELL! I think I got my credit 2 months later, BUT the 3rd one I ordered charged my CC the next day and took about a week to arrive to me. FAST forward to now March... The "RUNNERS" HAVE SO, SO MANY "PULLS" in them, SO SAD! THEY ARE SO, SO POORLY MADE IT IS BAD! I have sent emails to them BUT they are TOOOOO BIG! And are NOT interested in the fact I am VERY DISSATAFIED. IF you would see my home it looks like a MacKenzie-Child STORE! ITS EVERYWHER YOU LOOK... I GUESS THATS THE WAY YOU GET WHEN YOU GET SO BIG AND CAN AFFORD TO NOT CARE ABOUT YOU CUSTOMERS. WAKE UP MacKenzie-Child, WAKE UP!

I purchased Mackenzie Childs coffee mugs from HQ. I read instructions on care and only washed them in sink with soap and water. While washing out cup I noticed a chip at the bottom of the mug down to enamel. It's a good thing I didn't swallow this. Called HQ and they said they only warrant them for 30 days. I paid a lot of money for these cups and expect them to last years with proper care. The quality and reputation of these products have gone downhill. I'm not surprised since they are made in China and I'm sure MC makes a good profit for poor quality. Will never buy this product again.

Just received a floor mat for which I paid $138, and would not mind if it was the quality that used to be associated with this brand. Unfortunately, it looks like an item you would find at a dollar store, very poor quality. Click on the customer service email link and nothing happens-page not found. Very sad- doesn't look line this company will be in business too much longer. Buyer beware!

I purchased a small black & white teapot and found that they did not use stainless steel scews/washers to attach the decorative top.
After a while I noticed rust had appeared and when I contacted them they said I had it over 60 days and they would do nothing.
Worst customer service I have ever experienced. Whoever heard of not using stainless steel around water.

Ordered $395.00 worth of merchandise on the 6th of December, was told it would be shipped on the 12th. Was shipped the 23rd and received it on 29 December. I believe they lie to keep your sale. "Just in time for Christmas" Lol.
After wife opened products I was amazed we paid $95.00 for coffee canisters that are made in China. (peeled the stickers off) Not sure why they are advertising on their website now hiring painter, etc. Guess to make it look like they are being made in the U.S.A. $95.00 for a Chinese $5.00 canister. Greed has overcome..

This company is absolutely the worst internet retailer out there. On 11/21/21 I purchased 4 mugs from them and paid for with affirm. After weeks of writing to their non existent customer service department they tell me that my order was canceled due to a card decline. Absolutely a brazen lie, don't purchase anything from this place the stuff looks great but you may never get it. BTW it still shows as an open order on their website.

I ordered a Courtly Check Letter and it snapped in half. For the price that it is sold for, you would at least think it was made of solid material. I emailed the company to see what they could do since this was a gift and they refused to give an exchange since it is out of the 90 d window of purchase. I will never purchase an item from them again considering this was a gift and I am not embarrassed.

I ordered an item at a greatly reduced rate during this year's Barn Sale, and 10 days later, I received a letter saying the item was oversold and my order was being cancelled. The item I purchased was still listed in the sale on the next day, so I don't think it was actually sold out when I paid for it. I designed a new nursery around my purchase, and now I cannot complete it. They offered me a 20% off coupon, but the item I bought was 55% off, so it's not enough to help me buy something comparable. Other items I had on my cart were removed when they sold out, so it makes no sense. I said I would wait for a new shipment, but they said it was being discontinued and apologized for the inconvenience. Still not acceptable since I already spent $2800 on the nursery and now I'll most likely have to change it. Terrible way to do business.

I have the spatulas, platter, cake plate, flower pot, large spoon, big oven mittens and MORE! Boy, you cannot get ahold of these people for a return. They are NOT transparent in their return address. Recently we purchased a apron which was not right. DO NOT BUY any of their fabricated items... or candles... the candles didn't even work, the dish towels faded so bad, I threw them away... the pepper mill never worked right and then finally, we had to put in another room. We called them about the pepper mill, but it was such a HASSLE to do business with them,,, NOW we have a 89.00 apron, PLUS tax, we don't like and we don't know WHERE to send it back, because they only do emails... VERY POOR CUSTOMER SERVICE for the money we pay.