Mackenzie-ChildsReviews 110

For at least one year and counting Mackenzie-Childs continues to ignore customers --- even their best ones --- orders, complaints, etc. It has gotten so bad that even the stores that carry their merchandise primarily cannot get a reply from them. If they are about to close, then pay their customers their back orders or $$$ and close the doors --- with whatever reputation is left. Do NOT be sending me expensive catalogs to order more and be advertising new products on your site. Don't you have any pride?

Beyond disappointed with this company. I ordered a bunch of items for a bridal shower I'm January never got emails as to when it was coming. 2 months later I finally called them asking them what's going on? This is unacceptable. The girl on the phone goes we have no idea when it's coming don't know what to tell you. That's how you treat a customer? What kind of business is this? I cancelled it. Now we're in November. I ordered Mackenzie child item on Neiman Marcus. Over two weeks no notification. Had to contact them they said now it's backordered. We're you going to tell me? Last email says Nov 23 and now it's the 27th and no item. Now you can't even call the place anymore because my mom also purchased something from their actual website the same time as me and no notification at all. Why even send people catalogs and allow people to order online if they can't deliver? What kind of company is this. Definitely will not be buying anything from them again. Stay far away!

Great looking catalogs. A beautiful web presence. E-mails hawking exceptional goods on pretty much a daily basis. However, caveat emptor (buyer beware). As much as you may want to purchase MKC wares, you will likely be made to wait for MONTHS before ever receiving them. Their e-mail based customer service is all that's available to field your questions as to order status and given all that responsibility, their C/S representatives have no authority at all over when it is an order may ship. There's no short-list. Dealing with this company is a test of patience and NOT for the faint of heart. If you want to be made to wonder (and maybe even worry) as to when (and if) that cherished item will appear on your doorstep, then give them a try. I strongly advise against it as I am sure that you've got better things to do with your time (as do I.)

I have been a collector for decades. I placed an order during the "barn sale" for the first time and I can tell you I will NEVER BUY anything again! I received the most hideous teapot with a white lid and the base is totally yellow. With two pieces it is not usable. I spoke with customer service after waiting months for the order only to find out they will not exchange it. BUYER BEWARE! It was my first time to shop from the Barn Sale! I never leave bad reviews unless the are warranted. I like to leave great reviews. Sadly their customer service is HORRIBLE!

I and my friend have a large collection of now discontinued Kringles. Patience Brewster was one of their designers and I tried to get my friend a new ornament of hers. I cannot get any response except I see it has not shipped and there is a hold on the price on my Visa. Every day I get emails asking if I want to buy the very ornament I already bought and no confirmation email or response to my emails. I may have to refuse payment and force them to cancel my order.

I ordered a $300 pumpkin that came damaged, you could hear the box rattling even before I opened it. I emailed them right away 2 times in the same day and nothing! I finally gave up and disputed the charge with my American Express because the online customer service doesn't get back to you. Then Mackenzie & Childs put another charge through on my credit card for the same amount, UNAUTHORIZED by me and I had to call my American Express again to dispute a second charge! BUYER BEWARE... DO NOT ORDER FROM THIS COMPANY ONLINE! They are horrible and apparently they think they have the right to charge your card multiple times without authorization!

I've been ordering from Mackenzie Childs just this year and have a bad taste in my mouth for this company! The quality of the merchandise is very poor! It's had chips in the coffee cups and is discolored around the rim! They tell you that if it has any chips in it to not use it! Well what happens when it arrives that way?!
Although I received credit for it. Mackenzie child has already ward me that they would not exchange or refund me for any defects that I might find on my order that is coming from the online barn sale! I feel I'm already doomed before I get my items!
I definitely won't order from them again and will let everyone know how awful their product is. Please save yourself the headache before you press the keys in ordering from them!
If you do decide to take the gamble, all I can say is good luck!

I ordered items from the company on July 28th and still have not received the order. Have contacted customer service several times, email only, they have no in person phone customer service. Email replies keep saying my order is on the way, and when they finally sent it October 2nd, it was missing one, very expensive, item... that I have been charged for.

Terrible service from what is supposed to be a luxury brand. Not up to par for the price.

Buyers Beware! We have been collecting MacKenzie Child's Furniture and accessories for over 20 years! We spend approx. 2 - 6 K per year on MacKenzie items. We also have traveled to attend all Barn Sales.
This years Virtual Barn Sale was a disaster. They were not equipped to handle the volume of sales they received. We purchased approximately 6k in items at this sale. Our account was charged for items and continued to be charged for items that had not shipped. This continued for months. You are not able to reach them via phone. Their customer service number no longer accepts calls. They have removed their contact phone number from printed materials as well. Numerous emails went unanswered.
We finally received items in numerous shipments. Incorrect items were received as well. It was not until we stopped payment on charges and disputed a charge, that we were contacted by customer service. I was told a call tag would be issued for Ups to pick up the incorrect items. I was also told and received written confirmation that the correct items had been shipped. It is now 2 weeks later and Ups has yet to pickup or deliver anything from MacKenzie Child's.
I finally did speak with a direct person in customer service. I requested a detailed listing of all items that were charged on our account vs what items had actually shipped. Still have not received the info. I texted a message asking for a return call within a one hour window. They called, but not during the requested time on a work day. I was not able to speak with them due to work.
They had the nerve to leave a message stating my open orders had been cancelled and that the order I disputed will have a negative impact on me being able to place future orders. Are you kidding me?!
So, long story short, they will charge your account at the time of purchase, you may or may not receive your items, if and when you receive a shipment, it may be the incorrect items. You may receive items months after the purchase date, but your money will be been tied up all that time. You can't call anyone directly. Do not expect to receive a quick response or any response at all to an email.
I called their local Better Business Bureau to file a complaint. I was told they are not a participating member of the BBB so they could not help me.
This is not to mention that the quality of their items over the past 4 years have decreased dramatically. Many items are now equivalent to dollar store junk.
This is the first and only negative review that I have ever left for any business. Very sad that the owners of MacKenzie Child's have allowed this to happen and that company has deteriorated to this degree. Such a huge disappointment! Buyers Beware!

After many years of being a Mackenzie Child's customer, it appears we need to let them go. My wife has hundreds of their items throughout the house and has loved this company until this year. Presentation, long ago when an item shipped, had as careful thought as the product itself.

Now, wrong items shipped two months late. Their "new" system changed the original order we made, assigned it a new order number, then shipped higher priced items (Bowls) than we ordered. Similar, but larger and really can't use more of this size. Took days and multiple emails pleading with them to respond. Finally, they do respond a week
Later rudely and blaming us for the miscommunication. They will do nothing.
Really? This is not the first problem this year BTW.
This company needs to get themselves together quickly or I'm afraid they will suffer a tremendous loss of customers. Such a shame.

I don't think I have ever dealt with a company that had worse customer service. If you are thinking of making a purchase from them, run and don't look back, because it you have any problems whatsoever, even if you have spent hundreds of dollars with them, the only thing they will do is throw you under a bus (that is, if they even respond to your concern). For the price they ask for their products, one would think they would show at least a little graciousness toward the customer. I will NEVER purchase from them again, and I will make sure to tell anyone who will listen to keep far away from them. The only thing one will acquire from them is your time wasted, your money wasted,, and a headache.

M. Howard

I purchased at the on line barn sale on July 27... have NOT received it! They have no phone to call; they don't answer emails... they tell you nothing... this is not the first time they have done this. In fact, they do it all the time. AND THEIR STUFF IS MADE IN CHINA!