LuminaBrightReviews 121

I ordered 5 WARM WHITE solar lights. I loathe cool white lights - just my preference. When I was ready to place order, I was offered an opportunity to add another light for a cheaper price. I declined the offer. However, as I left that page and moved on to check out, the system automatically defaulted my order to cool white, which is what I received. Of course, customer service told me their records showed that I had ordered cool white, even though I specifically ordered warm white but THEIR system defaulted back to cool white. I was told I could return for an exchange or a refund LESS SHIPPING AND HANDLING EVEN THOUGH THIS WAS THEIR MISTAKE, but since I HARD ORDERED COOL WHITE (which I most definitely did not order), the return shipping costs were my responsibility. BUYER BEWARE! STAY AWAY FROM THIS COMPANY!

I ordered 3 and one never worked. The other two stopped after a week. Contacted customer support who recommended disassembling the lights and cleaning and reinserting the batteries. Did this and two worked immediately and the third never did. After 2 days, none are working and I am now told that they are out of the 90 day warranty. Of course, they are out of warranty because delays in responses from the company support site drag the affair out until warranty expires and they win. DO NOT PURCHASE!

These things last maybe 2 to 3 weeks if you're lucky. Some may work a little longer but here's the kicker - THEY DO NOT WARRANTY THESE past 90 days. NO SUPPORT. I hope these guys get what they deserve.
Cheating honest people out of their hard earned money is so bad. I guess KARMA will bite.

I purchased 5 lights, only 2 of them worked from the date I received them. I changed the switch position on the other 3 - there is only an on or an off switch, thinking maybe it was not on but they never lit up.

Of the 2 lights that did work, those 2 only worked for a period of 2 weeks. The onset of the 3rd week of owning these lights, those 2 lights ceased to work as well.

So, I have 5 lights that I paid $159.95 and none work.

I purchased 5 from the. 99 cent store last year - costing me 5.00 plus tax that have worked at least 6-7 months. So you can see what junk this company is selling and then they will not credit full amount if they do let you return them.

I plan to let the better business know as well - there has to be something that can be done - companies should not be able to sell junk like this

$159.00 for lights that only work for 2 weeks is highway robbery. When I ordered these - I think this company was just starting - I did not see all the negative comments then that are posted now.\

This company is selling JUNK MERCHANDISE - DO NOT BUY IT

These lights worked for ONLY ONE NIGHT. When I contacted customer service, they suggested that I remove the battery and clean the contacts. I could not even open the battery compartment. When I finally reached a human being at Lumina, the person was unable to communicate with me other to read a manual in barely intelligible English. She suggested that I return the lights at my cost. However, Lumina refuses to issue a refund unless all of the original packaging is still intact. They then offer a 50% refund and let you keep the crappy lights. Stay away from this lousy product with no customer support.

I ordered these and paid a lot of money for them expecting to get a quality product. The first night I used them 2 did not work. I emailed the company and was told to take the 4 screws and take the battery out, check the connection and put it back together! THIS on a brand new item! Evidently this happens a lot for them to tell me this. Well, they sent me 2 replacements... every night I have to check them and every night I have between 2 and 4 of them that do not work! I was told to send them back, PAY for shipping, which I refuse to do, any company I have had to return something they have emailed me a pre-paid shipping label. I am done with them and as I said in the heading, DO NOT WASTE YOUR MONEY!