On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LuminaBright Reviews Summary
The company's reputation is predominantly negative, with numerous customers expressing dissatisfaction regarding product quality and reliability. Many reported that the solar lights failed shortly after purchase, often within days, leading to frustration over ineffective products. Customer service issues are also a significant concern, with complaints about complicated return processes, lack of communication, and inadequate support. While there are few positive mentions regarding product performance, they are vastly overshadowed by the widespread sentiment of disappointment and distrust, suggesting a need for the company to improve both product quality and customer service practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased two new lights. Neither of them work. I looked up the manual online and they mention taking apart the light to see if the wires are connected. First, I shouldn't have to do that on a new purchase. Secondly, I don't have that small of a screw driver to open it. I don't advise buying this product. They should be held responsible for their product.
Wow, so I got an advertisment from this company to my email claiming that they were some of the best lights for a enormous saving for lighting up your yards. I was excited and about to place an order when I started to read the reviews, and man am I glad I did... Every review, except from one person who kept saying they work great you just need to "Man up clean the battery" (WHAT!) lolrotf he must work for the company.
So for all of you who gave the warning DON'T BUY THESE LIGHTS! Thank You, Thank You, Thank You, for saving me money and heart ache!
We live in Minnesota and ordered our lights in Dec 2020 when there was still snow on the ground and frozen ground. We JUST put them up in May only to find out that only 4 of the 9 WORKED. Contacted the company and they said, "Sorry, over 90 day return policy." We just wanted replacements for products that DO NOT WORK. SO - Try them immediately or get stuck with broken products. We will not be ordering from them again
I bought 3 LiminaBright solar lights in December 2020.
One light worked for about a week and then went dead.
The other 2 lights never worked.
Do not bother wasting your money on these solar lights, I bought 3 and only 1 is working. I purchase these in winter and only put them out in the garden on first day of spring - no refund as past 90 day guarantee.
Sorry to say that I got sucked into this SCAM! I received the same form letter as others mentioned here. 3 defective lights and they will only refund 65% BEWARE!
I bought a solar light in hope I would receive it within two weeks. Six weeks later I am still waiting... after numerous letters I am still awaiting a reasonable answer "they'll check" with the delivery people DPD, still waiting to hear.
I believe this company is a scam and they should be banned from advertising on social media.
Why do I have to give star rating. My rating is *******
These lights are total garbage and nothing but a scam... I ordered and received 6 lights and only 1 worked, albeit very dim... I emailed them to let them know I wanted to return them and they offered me 65% refund and I could keep the lights as a gift (What? Keep the lights that DONT WORK!) These are the worst lights on the market and a total waste of time... STAY AWAY!
This company are are scammers, I paid over three hundred pounds of their items, which i cancelled as they were not in the country they led me to believe and they have only refunded me 18 out of 300 and now they no longerr reply to my messages. STAY CLEAR repeat STAY CLEAR of this company.
I should have been suspicious when the OutdoorBright.com page came up there is no company address or phone #. Site is not interactive so you can not give a rating. They can put what ever they want and means nothing. Lastly, you have to pay for shipping to return your defective product. We ordered 3 lights and none of them worked morn than 3 days. Oh yes, they make an offer if I didn't want to shipped the defective product back they would credit back 60% of the purchase price, Stay away from this company.
DO NOT BUY THESE LIGHTS! THEY DON'T WORK, AND IF THEY DO THEY ONLY WORK FOR MAYBE A DAY OR TWO! THEY ARE JUNK! IF YOU WANT TO RETURN THEM YOU HAVE TO PAY THE SHIPPING TO RETURN THEM, OR YOU DO NOT HAVE TO RETURN THEM BUT THEY ONLY GIVE YOU 65% OF THE COST OF THE LIGHTS THEMSELVES, NOT THE SHIPPING OR ANYTHING ELSE, SO YOU REALLY DON'T EVEN GET A WHOLE/FULL 65% BACK! SCAM! THEY KNOW WHAT THEY ARE DOING AND THEY KNOW THEY DON'T WORK WHEN YOU ORDER THEM! DON'T BUY THESE LIGHTS PEOPLE, DON'T DO IT! RUN AWAY, RUN FAR AWAY!
These lights are awful They do not work. Unfortunately I did not return within the 90 days. Now I know why its so limited. Buyers Beware!
I spent over $162+ for these supposed great lights! In my finding, they are absolutely terrible. I ordered them in December (winter) and put them out maybe in January or February. I kept waiting for the sun to make them provide solar power... and to date, May 26,2020, they still DON'T WORK! I called and asked to return the lights for a refund and they told me it was past the 90 days. I tried to explain that COVID-19 had everything locked down and we're finally getting back out. The lady apologized again, but said there was NOTHING they could do. I would not recommend these lights to anyone. Please do not waste your time and especially your money. I wouldn't give them one star unless it won't allow me to do so while putting in my review. I am now OUT of this money and tell all who will listen, this product SUCKS!
My wife spent 334.27 Feb 2019. We could never keep any of them working. You could take out the battery, put it back in and they would work for a few days and stop, then repeat the procedure. Tried returning them for new ones. Return was a nightmare, had to chase them and prove they had the return before getting new ones. New ones had the same problem. All of them are at the town dump- pure junk. DONT DO BUSINESS HERE
Wish I read reviews first. Lesson learned. I have 6 of these. 2 worked here and there. Took the batteries out and wiped connections as they said. 4 of them still not working. Don't buy these.
LuminaBright has a consumer rating of 1.07 stars from 106 reviews indicating that most consumers are generally dissatisfied with their purchases. LuminaBright also ranks 33rd among Solar sites. The most common issues with LuminaBright are around returns, which are more complicated than expected by some customers.
After placing my order on 2/7, I find myself emailing them on 2/15 asking when it will arrive. It did not arrive until 2/20. Within the month one light stopped working and a few days later another stopped working. I was instructed to ship them back (which you must pay for) and they will replace both. Shipped both back on 3/19. On 3/29 they informed me that this item was out of stock and once available will ship. Emailed them requesting status on 4/3,4/12,4/17,4/24. Each time they emailed me back stating they were out of stock of this item. On 4/25 they finally sent me an email with a tracking number for the replacement lights. So, after paying about $140.00 ($121 total cost after shipping + 16.00 to pay for shipping defective lights back, I went two months without having the option of using the total package of the lights that was ordered. On 5/17 I find myself writing back to this company reporting that the two lights that was shipped have stopped working. Their response to me was the same. Pay for shipping them back and we will ship your replacements but this time they included the following:
Angelie (LuminaBright)
May 17,10:26 PM PDT
Hi,
Normally, when a customer returns their items, they have to make a trip to the post office and then pay for shipping. Shipping the item/s back can cost anywhere from $8-$18 depending on your location and how many items you are trying to return. In addition, it takes time for us to receive your items and to process your refund. Between the shipping times and the time it takes to process your refund, it can take up to 2-3 weeks for you to get your money back.
To save you time and money, we would like to offer you a quicker solution:
We can refund 60% of your order right now - and you can keep the items. In the end, you don't have to make a special trip to the post office or pay for shipping (which could end up costing you more). You also get to keep the items and we can process your refund right away!
Most of our customers prefer this option, however, if you would still like to return the items you can do so,
Please let us know which option you decide to choose.
To me this is insulting as a customer if they think I am going to keep shipping defective products back to them. In total I have received 5 lights and only one is working. I don't have any confidents that if they ship replacement lights they will stop working as well.
I do not recommend purchasing any products from this company and will persuade anyone thinking about purchasing not to do so. I have already warned my neighbors of my experience and hope anyone reading this review will think twice about doing business with them.
If you don't believe me, just go to www.luminaBright.com and see the reviews. All of them are consistent with my review. Frankly, I don't see how a company like this stays in business. It is obvious the management of this company does not care about their customers or even read the reviews posted on their own website.
These lights will not charge and light after the initial use. Save your money and do not believe the reviews on their website.
STAY AWAY, FAR AWAY from this company.
The product they ship is complete garbage! Lightweight plastic, low grade electronics used in the manufacturing.
I purchased 10 of these light and with-in 3 days a few became defective and didn't work. After a week all are defective (lights not working at all) and screws rusting / condensation under lens from water penetration. Now company even though they say no hassle returns on their website are giving me a problem with return and not wanting to refund full amount of purchase price because original packaging is no longer available. Credit card company has been notified and disputing this charge.
Also you can purchase similar on Amazon for 1/2 price (not that I would purchase these either as they are likely of the same poor quality).
I bought 10 of them and they might has last 10 days. I called the company and asked for replacements and they said ok and never sent. I live in Florida and sunshine is not the issue
I have since gone back to low voltage electric and very happy.
I purchased 5 of these in January of 2019. I put them out in April of 2019 and was opening them up daily to to pull the battery out and put it back in so the lights would come on daily. Awful! Don't purchase. CRAP product! Customer service is no better. I still have the lights sitting in my garage!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account