Great employees, worked with me for numerous days to work out a refund for damaged items and took short time to respond.

A lot of back an forth emailing is required to get things right. I wrote an email that I wanted to change my order and keep only one out of three dress. I asked them to please send me two dresses and to refund the third one. In the end two dresses have been refunded and I haven't got my money back within 10 business days as they said. The quality of the dress isn't good either. I don't suggest shopping on Lucy in the sky, as beautiful as the dresses might look, their service is awful!

I love the store and they're dresses, they're really good quality. The only complaint i have is that I ordered one dress supposed to come on time for my prom and they delayed it, I also bought it around 1 month before my prom and still couldn't get it on time. But after that I ordered a new one and it shipped the same day.

My dress didn't even come after a whole month after, and there is no tracking number after the shipping date. I don't even want it anymore!

Honestly the dress is cute and looks like the picture. It fit me well but the quality was giving worst than shein literally fast fashion asf. It looks like I bought it for $5 from a flea market. I was thinking about returning but then I saw that they only offered store credit…. They must have a lot of people request for returns. The back stitching of the zipper isn't even straight and the zipper is sooooo cheap and overall just super poorly made $57 for the dress which isn't crazy expensive but come on …. You'll find better quality at TJ maxx.

The dress isn't bad. It's cute. But the quality is very lacking. The bottom hem of the dress was so uneven that I had to take it to a seamstress to get it fixed. $158 to hem and fix the dress on a $76 dress. And the strap is a little frayed where it connects to the point that I'm afraid it'll break during my daughter's event. But it's too close to the event to do anything else. They're one of the only companies to carry xxs and actually be true to size (if not a tad small), which is a plus, but the quality is severely lacking. One use only. Hopefully she makes it through that!

If I could give zero rating I would. Do not order from here! I ordered a dress Almost three months ago. After waiting three weeks I emailed and they assured me the dress would come. I patiently waited but never received it. I wrote again today to ask and they cancelled the order because of problems. Sony professional. Why have a dress company and advertise about dresses that you don't have to sell!?! Again- don't order from here if you want what you order.

Ordered a dress and my confirmation email stated my dress would be shipped no later than March 2nd. It did not ship until March 7 and has been getting "stuck" at every location it's been to. Delivery date gets pushed back every day. It was supposed to get here on March 9, but it is now March 13th and is stuck in Indiana somewhere. I would have been fine with the shipping timeline if they didn't give me an obviously false shipping date AND expected delivery date. Hopefully the dress is at least worth it.

I had originally left a bad review. I ordered a dress for my daughter and noticed the shipping said it wouldn't get here until a month later. I immediately asked them to cancel and refund. Their return policy says they only offer store credit. After writing several emails with no response, I finally heard from someone saying they would cancel and refund within 10 days. Fingers crossed!

Customer service was very understanding regarding a credit that I forgot to use. Greatly appreciated!

I received dress for my daughter that was too small and had a defective slit. I returned it and requested a refund to my credit card. This refund was not granted, despite multiple emails to customer service and a customer service supervisor. They informed me that the store policy was to refund only for store credit, explained a ludicrous process for documenting a defective item ("For us to make an exception for a faulty style, we need to receive notice within 14 days of delivery prior to making a return of the style specifically mentioning that the styles are faulty; which we would then ask for photo confirmation so we can make a note on our end"), and then explained that they were unable to "retroactively change store policy." I believe that any business that believed in the quality and desirability of their product would not refuse to refund and instead offer only store credit. Please be aware of these predatory practices.

You risk throwing money away ordering from here. My daughter's dress fit poorly, wasn't adjustable, and we could only receive store credit instead of a refund. Other sites have more understanding return policies so I suggest visiting them first. Do not order anything from here if you don't see how you'll be able to adjust it or you have a LOT of time before you need it so you can return the item that doesn't fit, wait for them to credit you, then order a replacement using the store credit.

I ordered a dress to Poland, and it never came! I didn't get my money back. And I needed the dress for my mom's wedding. I am extremely disappointed I couldn't afford another one and the one from them never came.

I ordered a dress on January 3 and the shipping date was January 23. On January 24, I contacted customer service and was told the dress won't ship until February 14. I have a disappointed daughter who wanted to wear this dress to a dance on February 3.

They clothing look cheap and prostitution like outfits I really think nobody need this garbage on,,,,,,,,,,,,,,

I ordered a dress on Dec 7 2023, they told me they were going to ship it on Dec 13, I was going to wear it for new year's day, the dress was never sent.

Then, I contacted customer service and they told me that they were shipping the dress on Jan 17 2024, so I decided to wear it for my birthday on Jan 26 2024, the dress was never sent.

I contacted customer service again and days later they shipped the dress (Jan 20 2024). The dress is arriving one day after my birthday...

Don't buy anything from this company, save your money.

I ordered this gorgeous dress for my engagement photos after looking website after website trying to find something i like. I ordered in the beginning of january and it was said it would ship out january 18th. My photos are on february 10th. It is currently january 23rd and o sent an email because it said it still hadn't shipped. I got an email back stating it wouldn't ship out for another month due to high volumes of orders. Absolutely ridiculous! Now i have to go find another dress after looking almost everywhere already. If you want your stuff on time, do not order!

I still haven't received my money back, it's been a month, and I don't see why it's taking so long... I need my refund. My order number is #*******.

Poor customer Service
Don't buy dresses from here, it says your dress will arrive on time...and it never arrives after canceling my order and waiting for my refund nothing happened either, they take too long to answer with silly answers...

I ordered a dress on January 17 for my daughter's upcoming event on February 10. Before I even placed the order, I was sure to check delivery dates. The delivery option said shipped within 5-6 business days. Only AFTER I got the order confirmation was I notified that the dress wouldn't even SHIP until the 14th of February! I have emailed them 3 separate times, including one immediately after ordering. I have not gotten a single acknowledgement. Horrible customer service!