Lucy in the Sky used to be one of my favorite online stores. Since they've moved to LA, however, their company has gone completely downhill. They take FOREVER to finalize your order (they charge you the second you place your order, though). They take FOREVER to respond to your emails (if they even respond at all). They take FOREVER to ship your clothes (I currently have an open order that's apparently shipped 9 days ago, but USPS hasn't even received the item). Please, please, please, do not waste your time supporting this awful company. I would give them no stars if I could. Absolutely deplorable service in all.

For the first time I've ordered from them, it took more than the 2-3 days (it mentions on the website) for the item to ship out. They did also mention it would be within 10 days since they're working with new suppliers. So I tried to give them the benefit of the doubt since they responded promptly. Now this second time I ordered 2 items. The first item shipped and I received it but ended up wanting to return it. I had to contact customer service again, which helped me get a pre-paid label to return. One of the negative things about returns are it's only for store credit rather than a full refund. Since shipping is free, I advise purchasing one thing at a time if you want to try it out unless you're certain you want to buy from them again if it doesn't work out.

My second item did not ship yet. Two weeks later, I contacted them and they gave me store credit for taking so long. It's been over a month and nothing yet. I had to contact them again and they instead gave me a full refund since they couldn't get the item in stock.

I really want to give them more stars if they shipped their items in time! The customer service was good and their items are good. Not China cheap but nothing fancy either. I want to say the quality so far has been comparable to your typical H&M, Forever21, etc. Some items better than others in quality.

Just beware if you want an item that is time-sensitive, you might not get it in time. I ordered at least 2 weeks early for an event and ended up having to find something else because it took so long to get.