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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Sophia C.
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I ordered my dress literally over 2 weeks ago and it says the max SHIPPING wait was 5-10 days PLUS the extra 1-4 days you have to wait for it to ACTUALLY COME. It's been 14 days and I haven't received $#*! and I've contacted their $#*!ty customer service MULTIPLE times and they didn't answer after 3-4 days... AFTER the last person told me that my dress would ship "the next day". After 4 days they finally answered my email (after me emailing so many times, texting AND dming) They replied basically telling me my dress wasn't coming for ANOTHER TWO WEEKS. And my hoco is literally next week. $#*! lucy and they only give store credit as ur "refund". NOT WORTH IT!

Date of experience: October 1, 2019
Georgia
1 review
2 helpful votes
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DO NOT ORDER
October 1, 2019

There is no way to get in touch with anyone. I placed an order and haven't received a confirmation email. They have charged my credit card already

Date of experience: October 1, 2019
Virginia
1 review
2 helpful votes
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Beyond Frustrated!
October 1, 2019

My daughter ordered her homecoming dress on 9/24. Supposed to ship within 4 business days. Now it is 8 days later, hasn't shipped yet. No phone number to call. No return email, and I attempted their live chat for hours. And they charged my card immediately. Will never order from them again.

Date of experience: October 1, 2019
North Carolina
1 review
2 helpful votes
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Disappointed
September 28, 2019

I ordered a dress over a week ago to match with the theme for my homecoming. Was so excited for it to arrive and I thought it would come on time since it was domestic shipping. A week later the dress is still not here, and I never received an email with tracking details so I have no clue where it is. Even tried emailing, but got no response, and the live chat kept reconnecting me and making me wait for hours over and over again. So I have a homecoming ticket, but no dress... and it's the day of the dance. This sucks.

Date of experience: September 28, 2019
California
1 review
2 helpful votes
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Ridiculous.
September 28, 2019

Shipping is horrible. I dont even live that far from LA yet it took two weeks to even get into the USPS system. Then i never got my dress in time even when using the First Class Shipping. I suggest ordering your dress 1-2 months before you want to receive it in time for your function. No matter how pretty these dresses are, I'm NEVER ordering from here AGAIN.

Date of experience: September 27, 2019
California
1 review
3 helpful votes
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Never received my dress
September 27, 2019

Ordered a dress three weeks ago and never received a shipping confirmation. No phone number to call. I've attempted a "live chat" which took hours and finally dumped me. I've emailed repeatedly. I messaged on Instagram and sent a text to a number that doesn't accept calls. This site is a scam and I would guess all videos and good reviews are paid. Do not buy from here!

Date of experience: September 27, 2019
Washington
1 review
0 helpful votes
Follow liv o.
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My dress was see through and way to short even when i looked at the measurements. Also i ordered a dress last tuesday and it still hasn't even shipped yet and i have a dance on friday and i won't have a dress. When i contacted them they were very nice! Fast responses too.

Date of experience: September 23, 2019
Georgia
1 review
0 helpful votes
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Better than I thought
September 22, 2019

I expected that this store would not be very good because I saw it on Instagram and I thought the cheaper dresses wouldn't be nice. But I bought one and was very pleased.

Date of experience: September 21, 2019
Illinois
2 reviews
11 helpful votes
Follow Ginger N.
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DO NOT ORDER FROM THIS COMPANY! I WILL BE REPORTING TO BETTER BUSINESS BUREAU. I ordered a dress for Homecoming for my daughter. I paid with PayPal (thank God) and was given a receipt that told me dress would here within 7 to 10 business days. I never received an email stating it was shipped and my daughter was anxious so I looked at my receipt and they had put a whole different date and month down! I tried to contact them but of course no phone number so I did a "live chat." Suddenly the dress won't be in for 3 more weeks after Homecoming and they can take 10% off new dress. Seriously? WTF kind of customer service is that? No dress, no refund, but hey we'll take 10% off new dress because you caught us. I told them I wanted Supervisor to contact me. Nope, no can do. What kind of scam is this place. DO NOT TRUST! I did get a refund but as for a dress I'm SOL and I'm not done with them by a long shot!

Date of experience: September 10, 2019
New York
1 review
0 helpful votes
Follow Zee L.
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The website and the dresses are cuteee! Butt if you're a person that's curvy ( and we're not talking about a lot of extra body fat, just a little) these dresses will not work. I bought a pink sequin dress and it made me look like a I have a square body.

Date of experience: August 4, 2019
Virginia
1 review
0 helpful votes
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Super helpful
June 28, 2019

I loved how helpful they were when my order didn't come in the time frame that I expected, the customer service rep was very understanding and was happy to help!

Date of experience: June 27, 2019
Florida
1 review
2 helpful votes
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Return was very easy, very nice and helpful! Will be shopping again for more! Dress just didnt fit me as good as the model.

Date of experience: April 11, 2018
Kate L. Lucy in the Sky Rep
over a year old

Hi Brooke,

It's great to hear that you had a positive experience with our returns:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Connecticut
1 review
0 helpful votes
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Fast Shipping
March 29, 2018

The order came exactly as pictured. It shipped quicker than I had expected. I was very pleased! Would definitely recommend.

Date of experience: March 28, 2018
Kate L. Lucy in the Sky Rep
over a year old

Hi Jin,

Thank you for your feedback:)

It's great to hear that you were completely satisfied with the order you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Arizona
1 review
1 helpful vote
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Satisfactory
November 18, 2017

I think the delivery time, and online transaction overall is convenient enough, but the item certainly does not match the expectation from the website, not to say that it's bad though. The romper is cute in its own way, although different from the website.

Date of experience: November 16, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Crystal,

Thank you for your feedback:)

It's great to hear that you were largely satisfied with what you received :) We apologize for any disappointment - we definitely photograph what we ship, so we will pass this on.

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

New Jersey
1 review
0 helpful votes
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Great!
November 18, 2017

Fantastic quality and looks just like the pictures! The items I have bought have looked super cute on me and I have been very happy with my purchases

Date of experience: November 16, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Kendra,

Thank you for your feedback:)

We're thrilled to hear that the styles you received have totally met your expectations :) We design and produce all our styles in Los Angeles, so we're glad to hear that you were totally happy with what you received.

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

New York
1 review
0 helpful votes
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Love it!
November 18, 2017

Fits perfectly! True to size, great material. I would 100% recommend this to a friend. Has great clothing and good prices for the item of clothing you are recovering.

Date of experience: November 16, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Sarah,

Thank you for your feedback:)

It's great to hear that you were totally satisfied with the fit and quality of your style:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Tennessee
1 review
0 helpful votes
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Fast Shipping
October 25, 2017

I was very pleased with my dress! I got it 50% off so it was $19 including shipping which only took 3 DAYS. The quality isn't FANTASTIC but definitely worth the price! It's so adorable.

Date of experience: October 24, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Cand,

Thank you for your feedback:)

We're thrilled to hear that you had a completely positive buying experience with us:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Texas
1 review
0 helpful votes
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Love it!
October 20, 2017

Great quality, great romper, love love love it. Its very unique and it was worth the money i paid for it. It was not even that expensive for it being a whole outfit! Will definitely be buying stuff again!

Date of experience: October 20, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Claudia,

Thank you for your feedback:)

It's great to hear that you were completely happy with the quality of the style you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Massachusetts
1 review
0 helpful votes
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Amazing red wine dress
October 20, 2017

Looked just like the picture! Good quality, amazing fit! Loved it! Got shipped in 5 days for free, no problems with the order or delivery!

Date of experience: October 19, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Khrystyna,

Thank you for your feedback:)

It's great to hear that you were totally satisfied with the quality and fit of the style you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Washington
1 review
0 helpful votes
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Amazing!
October 10, 2017

My outfit came in just 3 days and it looked exactly how it did in the picture. I will definitely buy something here again.

Date of experience: October 9, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Hailey,

Thank you for your feedback:)

We're thrilled to hear that you were completely satisfied with the style you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate