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Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com
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Lucy in the Sky Reviews Summary
The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great online site very persistent and professional, answer quick, update my shopping info almost immediately. Love this online site
I am super pleased with their customer service. One of my items I bought was taking awhile to ship so I emailed them and they responded very quickly letting me know there was a delay and offered me 20 dollars credit, full refund or an exchange for an item that had quicker shipping. One of the items I did recieve so far is super cute, fits perfect and nice quality.
Cute and true to pictures but runs small and is very short! I recommend sizing up. Otherwise I loved it!
The customer service team is great and responds promptly to emails! The clothing is nice quality and matches the price you're paying for. Their sales usually last awhile too, which is great for the wallet. I have no complaints aside for the fact that I wish you could order different sizes for the two-piece sets. I may require a smaller top and a larger bottom or vice versa, so it would be nice if down the road the customer could order the separate pieces in different sizes. Other than that, I love Lucy in the Sky!
I placed my order and received my items in a week. The dress and two piece set I got are great quality and look exactly like the pictures. Will definitely keep shopping with Lucy in the Sky.
I like the dress, I'm glad that it came early. Dress was but shorter than I expected but it's ok. I am planning to over more dress from this website.
Never ordered with them before but the clothes came very quickly and the quality did not disappoint :)
I ordered a pink satin two piece skirt set for my 21st birthday and it came out great! Very nice material, the skirt was a little see through but it's hard to get around that since it's a light pink and satin. Very cute though!
The prices are really great for what you get there are so many styles to choose from ive gotten all my school dances dressed from here highly recommend!
I ordered a dress that was too small and i returned it never getting my store credit back other than
This dress is adorable! My daughter's measurements and the size chart were a bit conflicting, so we decided to get a small. I will be returning the small and ordering an extra small. My daughter will look great for homecoming!
My outfit I got I absolute love It is cute, soft, and fits perfectly. Shipping was fast. I bought it for vegas but haven't gone yet but when I do where it I'll come back and post a photo!
I ordered a dress for a vacation I'm taking and it shipped very fast! Delivery was great and I received it within a few days! I will definitely be ordering from here again! They have different dresses for any occasion!
I ordered a dress that I need for a formal 16 days ago and it still hasn't shipped. I was told it was going to be shipped within 5-10 business days. When I reached out to them, they said they were going to ship it on the 16th which is the exact day I need the dress on and would be 21 days after I ordered it. Very unimpressed with this company.
With my first order, my items arrived quickly and I had no problems, so I decided to place another order. However, it quickly became evident that this company can use improvement. Not only did it take a month for me to receive two items, but when I decided to return both, I never received my store credit/refund after the 10 business day estimate. I sent emails and after not receiving a response, I utilized the live chat feature on their site. They issued store credit for one item and said that I'd receive a credit card refund for the other item. It's been over 2 weeks since then and I never received the card refund. Now I have to wait and follow up again. At this point, I don't see myself ordering from them in the future at all.
The shipping was very fast and my item came earlier than when it was expected. The dress is great quality.
It has a bottom layer so its not see through... Overall nice dress and it is very true to your size
Dress is exactly as shown! Good quality and came within just a few days. It is true to size and looks good on. I will definitely order from them again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members