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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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Colorado
1 review
2 helpful votes
Follow Andrea C.
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The dress never came then after a month. We canceled and they never refunded us the money. I chatted with them several times and they always promised it was in the works. I finally had to file a dispute with my credit card company.

Date of experience: October 16, 2020
Ohio
1 review
3 helpful votes
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Credit
October 14, 2020

I return by dress and cannot get by credit. Poor customer service, can't get ant help. I would never buy again from this company, I knew I was taking risk when buying. Their clothes run very small and they are not good quality!

Date of experience: October 14, 2020
Florida
1 review
1 helpful vote
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Amazing
October 15, 2020

Beautiful dress! Fit snug and absolutely stunning. I got it for a night out and it fits perfectly for a date night and a party night

Date of experience: October 14, 2020
Tennessee
1 review
2 helpful votes
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Beautiful dress
October 15, 2020

I really liked this dress, but I needed a size small and it is sold out. I'm 5'8 and muscular build 135lbs. Medium was too big.

Date of experience: October 14, 2020
New Jersey
1 review
3 helpful votes
Follow Denise C.
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I ordered one dress from here 3 months in advance for an occasion. The dress did not come for 5 months, and in the time I spent waiting for it, I had to deal with getting a new card because they had given my card information out, and I had gotten robbed over $300. When my dress finally did come, it looked like a 4 year old's dance recital dress. Customer service was no help to me, and I did not get any reimbursement from my experience. And NO I DO NOT WANT a gift card to your terrible store, thank you very much.

Date of experience: October 12, 2020
Canada
1 review
1 helpful vote
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Wow - so profesh
September 30, 2020

Above and Beyond customer service. They are respectful and helpful.
Also, the quality of my item was good. And amazing selection on the site.

Date of experience: September 29, 2020
Missouri
1 review
0 helpful votes
Follow Morgan S.
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I ordered a $50 dress from them for my 21st birthday and while the dress fit the material was nothing like the description or picture. Very misleading. The dress was supposed to be satin but it wasn't shiny in the slightest when I got it and it's only gotten duller. It has also been eternally wrinkly for almost a month now despite everything I've tried. I wouldn't recommend, I feel like they mislead you and it's suspicious they don't let you review the products individually on their website. So disappointed since it was such a promising dress in the pictures.

Date of experience: September 7, 2020
Utah
1 review
3 helpful votes
Follow Falon R.
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I personally love Lucy in the Sky, this is the first semi bad encounter i've had with them. My package seemed to be sitting at a ware house for a couple of day's so I decided to contact customer service. I didn't get an answer for a little while, then they had answered me. They apologized immediately and told me how long my package would take and it was a good 3 weeks! Then it said that my package shipped a few hours after I had texted them. So it was good until shipping complications happened.

Date of experience: September 2, 2020
New York
1 review
8 helpful votes
Follow K L.
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Spent $50 on a dress that came in the mail smelling like intense body odor and sweaty armpits. I emailed their customer service and was told they'd give me $25 credit for their store. I don't want to buy more used smelly clothing. I would've settled for a 5-10$ refund to cover my dry cleaning bill. I have no time to return it so I had to have it cleaned. Anyway, don't buy from here, they send sweaty dresses out and then customer service refuses to help without trying to get more money out of you.

Date of experience: July 20, 2020
Ohio
1 review
3 helpful votes
Follow Rachel F.
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I ordered this dress on the Sunday before memorial day and received it on the following Friday. I'm 5'5 and usually wear a small, so I got a small which fit perfectly and the material was great quality.

Date of experience: May 29, 2020
Texas
1 review
3 helpful votes
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Cute dresses!
May 19, 2020

I ordered from Lucy in the Sky for the first time this month. My experience was great! They're very clear about their return policy and kept me updated on the status of my order. I bought two dresses and loved both! Very cute and decent quality for a very affordable price. Definitely would buy more dresses from this website again!

Date of experience: May 18, 2020
Switzerland
1 review
6 helpful votes
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Way too long
May 8, 2020

I have ordered 2 dresses at the beginning of april and it is now mid may. I live in europe but it still should not be taken that long. The second dress has arrived in BRAZIL today. Literally after a month it just went to Brazil which is a complete detour. The other dress is hopefully going to arrive soon. I also have no idea why the 2 dresses are coming separately. I will write another review once I receive the clothes. But for anyone in Europe looking to buy there, perhaps try another shop.

Date of experience: May 8, 2020
Massachusetts
1 review
2 helpful votes
Follow Michael W.
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Had an issue with ordering and can't really get mad about it - in the middle of COVID-19. I reached out via the site, heard back from someone, they apologized for a delay and offered me several options for refund, reorder or credit. Nice people, cool clothes and it all worked out.

Date of experience: April 28, 2020
Arizona
1 review
1 helpful vote
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Graduation Dress
April 30, 2020

It came in really quick, faster than expected because of the whole corona thing. I was really happy with how fast it came.

Date of experience: April 28, 2020
South Carolina
1 review
1 helpful vote
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Dress
April 30, 2020

Loved the dress! It fits perfect and loved it. The photo was a little misleading, but i still love the dress

Date of experience: April 28, 2020
California
1 review
4 helpful votes
Follow Ashe C.
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I ordered three dresses from this site recently, and got them yesterday. One of them didn't fit me as expected and the other was torn down the side seam. I was originally pretty upset, but I hopped on the live chat and got it sorted out in less than ten minutes! They really make returns easy and stress-free.

Date of experience: April 28, 2020
Virginia
1 review
0 helpful votes
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A great business
April 30, 2020

I really enjoyed my experience with ordering and receiving my order. It was an easy order process and my package got to me a day earlier then expected

Date of experience: April 28, 2020
Idaho
1 review
0 helpful votes
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My favorite dress
April 29, 2020

I never bought a dress online before so I was kind of nervous. I needed it by this Saturday and I got it Monday! True to size and I love it! Fits so well, very comfortable, and affordable!

Date of experience: April 28, 2020
Arizona
1 review
0 helpful votes
Follow Angelica A.
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I always enjoy shopping with Lucy in the sky because I'm at ease to know that if I have any concerns, they'll gladly help me and get back to me in a reasonable amount of time.

Date of experience: April 28, 2020
Georgia
1 review
29 helpful votes
Follow Shay J.
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I am in love with my dresses! I've been buying one dress every week now. They look so good on me and they're very well made. Perfect for nights out and unique! People ask me all the time where I get the dresses from because they can't find them in stores. Shipping speed is great. They come really fast. Processing time depends on style, but it's no more than 10 days. I don't mind this because they're made in the US. They need time. Amazingly responsive company as well!

Date of experience: April 28, 2020