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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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New Hampshire
1 review
0 helpful votes
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LOVE!
October 9, 2017

Super helpful, loved the dress! The one i originally wanted was on back order, they helped me find another, and it came in 3 day!

Date of experience: October 7, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Kate,

Thank you for your feedback:)

It's great to hear that you were totally satisfied with the style and customer service you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Arkansas
1 review
0 helpful votes
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Beautiful Stuff
October 5, 2017

I love the clothes it's all stunning. The dresses fit great except one dress didn't fit too well, but that's understandable because it was in the sale section of the store.

Date of experience: October 5, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Lucia,

Thank you for your feedback:)

We're thrilled to hear that you have had a largely positive experience with us:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Utah
1 review
0 helpful votes
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I received my dress within a few days and was very satisfied with the fit, cut, material, etc. Will definitely shop here again!

Date of experience: October 4, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Ashley,

Thank you for your feedback:)

It's great to hear that you were completely satisfied with fit and material of the style you received:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

California
1 review
0 helpful votes
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I ordered the "Now Or Never Two Piece Set in Slate Blue" & it came in a timely manner (yay!). The fit was perfect, I'm 5'2 and I weigh 105 pounds & my chest size is a 32A & I ordered a size S. The pricing in my opinion was pricier than what the quality was worth, and the ruffles on the top folded over too much, revealing the inner white stretch band. Other than that this was my first purchase & I was fairly satisfied.

Date of experience: October 4, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Kayla,

Thank you for your feedback:)

We apologize for any disappointment with your styles - we will pass your feedback on:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Washington
2 reviews
0 helpful votes
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I received my order within a week and was absolutely satisfied with my order! I will be ordering from this store all the time now! Cute clothes that are also affordable!

Date of experience: September 27, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Savannah,

Thank you for your feedback:)

We're thrilled to hear that you were totally satisfied with your order:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Washington
1 review
0 helpful votes
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Great store!
September 27, 2017

Got my dress so fast and it fits so well! The color is true to the picture and im so happy with my order :)

Date of experience: September 27, 2017
Kate L. Lucy in the Sky Rep
over a year old

Hey Jordan,

Thank you for your feedback:)

It's great to hear that you were totally satisfied with your style:)

Any major issues, feel free to reach out to us at [email protected]:)

- Kate

Maryland
1 review
0 helpful votes
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I love my romper. It looks just like the picture, fits great, and was shipped within a few business days. Not sure why these one star ratings are on here, my experience was one of the best with online ordering I've had.

Date of experience: September 20, 2017
California
1 review
0 helpful votes
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I needed my dress in a short amount of time and they did a great job of making sure my order was processed quickly! Absolutely love my product and will be back to purchase more in the future.

Date of experience: September 20, 2017
California
1 review
0 helpful votes
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Sexy outfits!
September 21, 2017

Great experience. Shipped in 4-5 days and clothes fit perfectly. I will keep using this website to shop. The quality was good too. Highly recommend

Date of experience: September 20, 2017
Nevada
1 review
1 helpful vote
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Everthing was size small and fit as such, maybe my boobs are too small for the chest parts but nothing a lil strap fixing wouldnt fix, i hope

Date of experience: September 20, 2017
Australia
1 review
3 helpful votes
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DEFINITELY THE WORST CUSTOMER SERVICE Horrible experiences!

I do all my shopping online and have never been more disgusted in an online store. There products are never in stock, even when it says they are, and you are never kept up to date or told when it will be shipped out. Now been dealing with Lucy for well over a year trying to get my order. They have been cancelling my order over and over again and giving me store credit each time for the last year. I still have not received any items I have brought a year ago and they give you nothing to compensate for it

Date of experience: September 8, 2017
Australia
1 review
3 helpful votes
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Worst customer service!
September 6, 2017

Stay away! Ordered over 2 months ago and I'm still waiting! Barely reply, give you a shipping date and then that doesn't happen, I just want my clothes and then to never use again!

Date of experience: September 6, 2017
Oregon
2 reviews
4 helpful votes
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Horrible
August 28, 2017

I been purchasing 2 different type of clothing from this store, I was not happy what I've ordered, and I'm still waiting for my other already because it's says that I have separate packages, until now I haven't recieve it yet and I've been sending an email several times, and I never get any rresponds even I also messages on facebook messenger, I
Had a feeling this is a scammed! So please guys do not purchase any of their items! I called the customers service and it says they don't have available right now!

Date of experience: August 28, 2017
Washington
1 review
1 helpful vote
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Incredible!
August 17, 2017

I find this wonderful online store via instragram and I am so glad I did because aren't like others online storea whose clothing looks different in person, Lucy in the sky clothes look exactly just like they are advertised on pictures so happy n will order again from them :)

Date of experience: August 17, 2017
California
1 review
3 helpful votes
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LOVED THE STYLES!
August 3, 2017

As I said in the title, loved the styles! The black dress was a little different than the picture (wasn't as low cut as I expected), but looked wonderful on! Loved the shorts as well. Only critique I'd like to give is the shipping process. They came at different times and I found that a little inconvenient. But overall, good experience! Will shop here again!

Date of experience: August 2, 2017
Virginia
1 review
3 helpful votes
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I ordered a skirt over a month ago and it has yet to shipped. After reaching out to them a couple of times, they told me they were having "production issues" but they ensured me that the skirt would ship by July 19th. July 19th passed and the skirt has yet to ship. I have contacted them twice and have yet to get a response. I am very frustrated and I am about to dispute the charge with my credit card company.

Date of experience: July 22, 2017
New Jersey
1 review
1 helpful vote
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DO NOT BUY!
July 19, 2017

I placed an order a month ago. Its being a week when they send the tracking number. But it doesn't move the package from CA. Save some money dont buy from this store.

Date of experience: July 18, 2017
Philippines
7 reviews
24 helpful votes
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SCAM
July 15, 2017

I placed and paid for my order 3rd of July, and they STILL HAVE NOT SHIPPED. Then weeks later, I get an email that it was on the way with no working tracking number. The reviews said that this site had gone to crap and i still placed my order because i really wanted this daydress i've been lookin at for a trip overseas. It's been two weeks. I have contacted them and sent screenshots and all they replied was 'Order number please' WHAT THE F*** WAS I THINKING buying from this crap website. They lure you in with discounts and some sort of disclaimer that they had switched suppliers so it takes a little longer to ship.
What a load of bull.
I don't even know how or when i can get my order shipped let alone get a bloody refund. What a waste of time and money!.
PS: Save yourself from this disaster of a company and order something from a respectable site.

Date of experience: July 15, 2017
Indiana
1 review
1 helpful vote
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Same as the many complaints here, I placed my order March 3. It is now June 9 and I still have not received all my items that I ordered. Furthermore, the company offered no compensation other than store credit for the complete disregard of doing their job properly. Store credit is no use to me given the poor service I had already been shown so not only are they horrible at getting your items to you, they are also horrible for giving proper customer service. Cute clothes, on the other hand, but do not order the rompers unless you want "everything" to hang out and certainly do not order if it is time sensitive.

Date of experience: June 9, 2017
Oklahoma
1 review
2 helpful votes
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SCAM!
June 7, 2017

They took my money when the item was "out of stock" then they never refunded me. They are a scam! Do not buy from them!

Date of experience: June 7, 2017