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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Amulya G.
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Great Dress
October 7, 2023

This dress fits so well in every way. I literally love it so much. The sequins does get everywhere though.

Date of experience: September 24, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Amelia,

Thanks for your feedback. We're so glad that you love your dress! Please email us at [email protected] if anything else.

-Kate

Washington
1 review
1 helpful vote
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Great customer service
October 7, 2023

I reached out through email when I hadn't received tracking info 4 days after the initial email said my order would ship. I received an email back giving me a few options; I could cancel my order for a refund, I could order a dress that was on stock and they would add a $25 store credit to my account, or last I could wait for the dress I ordered to ship and they'd still give me $25 store credit. My daughter really liked the dress so we decided to wait. I responded with that answer and immediately received an email with the store credit. The dress actually ended up shopping 2 days later which I received tracking for and it arrived today. My daughter is very happy with it and plans on wearing it for homecoming.

Date of experience: September 23, 2023
Texas
1 review
0 helpful votes
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Bodycon dress
October 7, 2023

Fits perfect! Seems to be nice quality. Bought for HOCO! I only wish I would have waited a week because the dress went on sale and was $30 cheaper. Business does not give price adjustment, which is a bummer.

Date of experience: September 22, 2023
Virginia
1 review
0 helpful votes
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Great Customer Service
October 7, 2023

After reaching out to customer service I was pleasantly surprised with how quick and easy to work with the company is!
The dress we got from the is great quality and looks amazing.

Date of experience: September 21, 2023
Missouri
1 review
1 helpful vote
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AWFUL Customer Service
September 21, 2023

We have had nothing but problems with this company. Dresses ordered with an estimated shipping date a month away (still in time for our event) didn't ship on time. When I called they said it would be another month. I was given no notice. Had I not called, we wouldn't have known. I had to order a new dress and hope it arrives in time. That dress dropped $30 in price the day after purchase and they refused to price adjust even though we were only having to purchase that option due to their mistake. This is not the first time we have had shipping/return issues. I know several others that have had similar situations. I would advise anyone to use caution when ordering through this company.

Date of experience: September 21, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Elizabeth,

Thanks for your feedback. We're so sorry to hear that you had some issues with your order. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.

-Kate

California
1 review
0 helpful votes
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LITS Review
October 7, 2023

While unfortunately my dress was unable to be shipped in time, customer service was good at helping me solve the issue. I do however wish I would've been notified that the company was experiencing delays.

Date of experience: September 19, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Ella,

Thanks for your feedback. We're so sorry that your dress was delayed. We want to make sure that this is resolved. Please email us at [email protected] so we can look into this.

-Kate

Missouri
1 review
0 helpful votes
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This place is a scam
September 19, 2023

These clothes are extremely poor quality. They will force you to keep the items or replace with other very poor quality clothing. These items are not meant to be worn, only con you out of your money. This place is a scam.

Date of experience: September 18, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Sarah,

Thanks for your feedback. We're so sorry to hear about the quality issues you're experiencing. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.

-Kate

Florida
1 review
0 helpful votes
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Worst quality
September 18, 2023

I purchased as few dresses for my daughter. She needed for many upcoming parties. The quality is so poor. I was completely see thru. Unable to wear at all. The pictures on the site does not say transparent. 2 other dresses were complete covered in glitter. The minute you take it out of the packaging glitter everywhere. My daughter tried on. So bad.she had glitter all over her body, in her eyes, in Her ears. I tried to return for full credit back to my original payment but the company refused. This is the worst company do not order from them. They don't care if customer is unsatisfied. These dresses were u wore and damaged. I packaged and returned. They told me they needed pictures. I wrote them an email explaining and they said need pictures. Be careful ordering from here

Date of experience: September 18, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Sari,

Thanks for your feedback. We're so sorry to hear about the quality issues you've experienced. Please email us at [email protected] so we can find a resolution.

-Kate

Minnesota
1 review
0 helpful votes
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HOMECOMING NIGHTMARE
September 18, 2023

BEWARE! HOMECOMING NIGHTMARE! If I could give them zero stars I would. I ordered a dress the beginning of aug. Email said the dress would ship sept 12th, it was on back order. 12th came and went never heard boo. I reached out, now the dress wasn't going to ship until Sept 29th. No one contacted me to let me know (I needed the dress for the 22nd). I was told if I wanted to wait until after 29th they would give me a 25% discount otherwise I could cancel my order. I cancelled and ordered another dress which they assured me would ship that day and be here in time. It is now sept 18th. Fed ex said it has been sitting at their facility for 3 days, I should contact Lucy in the sky to have them escalate it. Lucy in the sky says contact fed ex and if you don't receive by 21st. I said I need for 22nd so my daughter ends up with no dress for homecoming? I ordered way back beginning of august! They have no customer service number and the people monitoring the chats don't give a crap. Worst experience ever. They have no problem taking my money, but delivery the product is an entirely different story. NEVER AGAIN!

Date of experience: September 18, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Amy,

Thanks for your feedback. We're so sorry to hear about all the issues you're experiencing. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.

-Kate

Germany
1 review
0 helpful votes
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Do not order from them. The quality of the dress I got (Celestina Maxi Dress in Shimmer Pink) was equivalent to the quality of something from Shein (but worse) but the price of Urban Outfitters. My dress was completely see-through, pasties and nude underwear could not even save me. Not to mention the colour and design were not even the same as pictured. The fabric was awful and not at all what was pictured. Also, the leg slit went way higher than pictured and wasn't in the same place so it showed off the whole side of my cheek. The worst part is, they don't offer a proper refund, only store credit which really sucks because I paid $126CAD total, and I don't even want to get anything else from their website because of how disappointed I was. Also, good luck trying to return it if you live anywhere but the US, they do not provide much information on how to return your order and they do not even provide you with a return label if you're like me and you don't live in the US. I will never order from them again, and I will deter anyone from ordering from them as well.

Date of experience: September 18, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Brook,

Thanks for your feedback. We're so sorry to hear that your dresses you purchased don't have great quality. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.

-Kate

Canada
1 review
0 helpful votes
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Cute mini dresses
October 7, 2023

I ordered 2 dresses, the one that I got first is super cute, I like all the details and fits perfectly :) I haven't got the 2nd dress yet cause it was a pre-order and it's really delayed, but they offered me store credit plus a $20 store credit due to the delay. I'm satisfied with both costumer service and the dresses :).

Date of experience: September 17, 2023
Virginia
1 review
1 helpful vote
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I had an issue with a dress I ordered and emailed their Support Team. They immediately responded and took care of issue. The whole process was super simple for me and was solved in a timely manner. They were accommodating and apologetic. The dresses from Lucy in the Sky were also great quality and my next order came just as described.

Date of experience: September 16, 2023
Rhode Island
1 review
0 helpful votes
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Customer Servive
October 7, 2023

I had some questions regarding a dress and Arianne T was very helpful and quickly answered my many questions.

Date of experience: September 13, 2023
California
1 review
1 helpful vote
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I had an issue that needed resolving and LITS service members (more than 1!) got back to me so quickly! They resolved my problem and left me a very happy customer! Will buy from again!

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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I ordered a dress that was small so I reached out to customer service and they helped fast and easy!

Date of experience: September 7, 2023
Michigan
1 review
1 helpful vote
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Lucy in the Sky has amazing customer service and products are awesome along with prices! Thank you! Will definitely order more items!

Date of experience: September 7, 2023
Georgia
1 review
0 helpful votes
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Great clothing
October 7, 2023

The brand is great and they have great styles but it's is not worth the wait if you are in a wim. I ordered my dress early on to have it in time but I had to email them to make sure they were shipping it 3 weeks later. They did finally ship it but not in the time frame that I needed it.

Date of experience: September 5, 2023
Australia
1 review
0 helpful votes
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Quality dresses
October 7, 2023

Really pretty dress, relatively quick delivery as well. Seen a lot of reviews online about their dodgy shipping schedule but i personally didnt have an issue with it

Date of experience: September 3, 2023
Illinois
1 review
0 helpful votes
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Wide Variety
October 7, 2023

This place offers such a wide variety of dress it's amazing! I love that they have SO many different styles of dresses in every color! Also, I am on the shorter side, so their dresses fit me shorter which NEVER happens and I love it.

Date of experience: August 29, 2023
Florida
1 review
0 helpful votes
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Customer Review
October 7, 2023

I pre-ordered a dress in July which should have been shipped by August 21. Due to a high increase in orders shipping was delayed for 2 1/2 weeks. Customer Service gave me a $25 credit for my inconvenience. Usually customer service by email only is not very effective. Lucy in the sky is an exception to the rule.

Date of experience: August 28, 2023