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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great customer service
October 7, 2023

I received my dress the day it was predicted to come with great customer service that answered all of my questions. Would purchase again!

Date of experience: August 27, 2023
Pennsylvania
1 review
1 helpful vote
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Cute dresses
October 7, 2023

I love so many of these dresses just make sure to size up because the dresses run small. Also i wish that theyd make the dresses just a little bit longer.

Date of experience: August 27, 2023
Curacao
1 review
0 helpful votes
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Clothing
October 7, 2023

The live chat team is quite nice but I was spoken rudely a few times. In general my experience was good I liked the dress styles.

Date of experience: August 26, 2023
California
1 review
1 helpful vote
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Very flattering!
October 7, 2023

My daughter picked this dress for her Quinceañera court to wear the day of her party. She wanted a dress that was fit for the Quinceañera but could also be worn on another occasion. This one was it! Simple yet elegant! The extra fabric in the front gave extra coverage. The details of the corset string and bow in the back gave it that extra spark. I made an order of 6 dresses and they arrived quickly. Great purchase!

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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HORRIBLE EXPERIENCE. SO DISAPPOINTING!
August 24, 2023

I ordered this dress to wear for my birthday and it looks absolutely nothing like the photo. My first time ordering from Lucy in the Sky and feel completely scammed. What I wanted was this light green looking dress in this photo and instead what I received is the ugliest, horrendous NEON GREEN dress. In the picture it also makes the dress look fitted and even the neckline is completely different. Their sizing chart is also misleading and this dress is wayyyyyy too big. Return policy is an absolute joke, I want a full refund for *******@Lucyinthesky, I should not have to mail this in for "store credit" I never want to order from y'all again. DO NOT BUY FROM THIS STORE EVER. I never write reviews but this had to be said!

Date of experience: August 24, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Maia,

Thanks for your feedback. We're so sorry to hear that your dress was not as pictured. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.

-Kate

Colorado
1 review
0 helpful votes
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Very cute clothes. Their website has a lot of options- delivery may be delayed so order ahead of time.

Date of experience: August 21, 2023
Illinois
1 review
0 helpful votes
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HOCO dress
October 7, 2023

Great color red will look perfect for HOCO. Size medium was as expected. Dress was in stock so I didn't get the better price and didn't need it right away.

Date of experience: August 21, 2023
Florida
1 review
0 helpful votes
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Love Lucy in the sky! Great Customer Service! I had an issue with my shipment and they made an extra step to make sure I receive my shipment and received store credit.

Date of experience: August 20, 2023
Illinois
1 review
0 helpful votes
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Birthday dress!
October 7, 2023

I ordered my birthday dress from Lucy In The Sky and it turned out to be so cute! Made for lots of great pictures and a handful of compliments throughout the evening. Definitely recommend purchasing any birthday/formal/special occasion dress from here :)

Date of experience: August 20, 2023
Tennessee
1 review
0 helpful votes
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I was helped by Ryzza L. Because one of the dresses in my order was late. She was very helpful and descriptive when it came to detailing options to deal with late shipment, including store credit and exchanges. She was really helpful when it came to giving me lots of different options and explaining what each of them entailed. Her responses were very fast and she was so polite.

Date of experience: August 17, 2023
New York
1 review
0 helpful votes
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Beautiful dresses!
October 7, 2023

Th dresses fit nice and are very good quality and material. I love them! True to size and comfortable.

Date of experience: August 15, 2023
California
1 review
0 helpful votes
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Lucy in the Sky has a wide selection of very cute clothes for affordable pricing. I was able to find a ton of different and unique outfits for an upcoming festival that I am going to. Additionally, their customer service was really responsive and helped me figure out numerous orders, while always trying to make the situation right if they were at fault. I will definitely be purchasing from them again!

Date of experience: August 11, 2023
Virginia
1 review
0 helpful votes
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I have been a loyal customer for over 3 years now. I ordered a dress for my graduation from undergrad and it was very cute and the material seemed high quality. It looked great in pictures and I loved it so much that I decided to order another dress for my graduation from grad school. It ended up being the wrong size, but the return process was very easy. For another order, my shipping was delayed but customer service quickly provided me an update about my item and issued store credit for the inconvenience. I will definitely continue to shop here :)

Date of experience: August 10, 2023
Belgium
1 review
0 helpful votes
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Perfection!
October 7, 2023

I went through all the dresses (it took a loong time) because they are all so pretty, it was difficult to make a choice! I just received my "Maliyah Paisley Fit and Flare Dress in Blue" and it suits me so well, I'm happy! I'm tall (1m75), quite skinny with a small chest, and I worried a bit about the fit but it turns out to be so flattering! It is a very short cut so I better wear shorts under. I pre-ordered another dress, can't wait to receive it! (- a cute dress enthusiast from Belgium~)

Date of experience: August 8, 2023
Arizona
1 review
0 helpful votes
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I had asked about sizing and someone got back to me and let me know in detail. I also made a suggestion and they also got back to me about it.

Date of experience: August 5, 2023
Montana
1 review
0 helpful votes
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Great customer service
October 7, 2023

I was worried about purchasing online from a new to me company but found their instant messaging reps to be super responsive and helpful. I will be purchasing more sorority dresses from my daughter from Lucy in the sky.

Date of experience: August 5, 2023
Florida
1 review
0 helpful votes
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Great customer service
October 7, 2023

I have been in contact with the customer service from Lucy in the Sky for the last couple of the days and they have not disappointed one bit. They have responded in very timely manners, have been kind with me, and have helped resolve all my issues. Specifically, Arianne T. Has been extremely helpful and patient with me. Very wonderful experience!

Date of experience: July 27, 2023
Maine
1 review
0 helpful votes
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Overall good
October 7, 2023

The service was always helpful and prompt! Everything is absolutely adorable and you can find something for every occasion. My only complaint would be the sizing is never consistent.

Date of experience: July 25, 2023
New Jersey
1 review
0 helpful votes
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Love the dresses!
October 7, 2023

The quality and fit is great of the 3 dresses I had ordered, and the dresses came in time (some came within 3 days of ordering)

Date of experience: July 24, 2023
Ohio
1 review
0 helpful votes
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Great Customer Service
October 7, 2023

I contacted customer service regarding a shipping date as the item hadn't shipped. They got back to me very quickly, offered me multiple choices to better suit my needs. Was very pleased with the outcome. Looking forward to the item actually coming.

Date of experience: July 24, 2023