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Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com
















The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.
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I received my dress the day it was predicted to come with great customer service that answered all of my questions. Would purchase again!
I love so many of these dresses just make sure to size up because the dresses run small. Also i wish that theyd make the dresses just a little bit longer.
My daughter picked this dress for her Quinceañera court to wear the day of her party. She wanted a dress that was fit for the Quinceañera but could also be worn on another occasion. This one was it! Simple yet elegant! The extra fabric in the front gave extra coverage. The details of the corset string and bow in the back gave it that extra spark. I made an order of 6 dresses and they arrived quickly. Great purchase!
I ordered this dress to wear for my birthday and it looks absolutely nothing like the photo. My first time ordering from Lucy in the Sky and feel completely scammed. What I wanted was this light green looking dress in this photo and instead what I received is the ugliest, horrendous NEON GREEN dress. In the picture it also makes the dress look fitted and even the neckline is completely different. Their sizing chart is also misleading and this dress is wayyyyyy too big. Return policy is an absolute joke, I want a full refund for *******@Lucyinthesky, I should not have to mail this in for "store credit" I never want to order from y'all again. DO NOT BUY FROM THIS STORE EVER. I never write reviews but this had to be said!
Very cute clothes. Their website has a lot of options- delivery may be delayed so order ahead of time.
Great color red will look perfect for HOCO. Size medium was as expected. Dress was in stock so I didn't get the better price and didn't need it right away.
Love Lucy in the sky! Great Customer Service! I had an issue with my shipment and they made an extra step to make sure I receive my shipment and received store credit.
I ordered my birthday dress from Lucy In The Sky and it turned out to be so cute! Made for lots of great pictures and a handful of compliments throughout the evening. Definitely recommend purchasing any birthday/formal/special occasion dress from here :)
I was helped by Ryzza L. Because one of the dresses in my order was late. She was very helpful and descriptive when it came to detailing options to deal with late shipment, including store credit and exchanges. She was really helpful when it came to giving me lots of different options and explaining what each of them entailed. Her responses were very fast and she was so polite.
Th dresses fit nice and are very good quality and material. I love them! True to size and comfortable.
Lucy in the Sky has a wide selection of very cute clothes for affordable pricing. I was able to find a ton of different and unique outfits for an upcoming festival that I am going to. Additionally, their customer service was really responsive and helped me figure out numerous orders, while always trying to make the situation right if they were at fault. I will definitely be purchasing from them again!
I have been a loyal customer for over 3 years now. I ordered a dress for my graduation from undergrad and it was very cute and the material seemed high quality. It looked great in pictures and I loved it so much that I decided to order another dress for my graduation from grad school. It ended up being the wrong size, but the return process was very easy. For another order, my shipping was delayed but customer service quickly provided me an update about my item and issued store credit for the inconvenience. I will definitely continue to shop here :)
I went through all the dresses (it took a loong time) because they are all so pretty, it was difficult to make a choice! I just received my "Maliyah Paisley Fit and Flare Dress in Blue" and it suits me so well, I'm happy! I'm tall (1m75), quite skinny with a small chest, and I worried a bit about the fit but it turns out to be so flattering! It is a very short cut so I better wear shorts under. I pre-ordered another dress, can't wait to receive it! (- a cute dress enthusiast from Belgium~)
I had asked about sizing and someone got back to me and let me know in detail. I also made a suggestion and they also got back to me about it.
I was worried about purchasing online from a new to me company but found their instant messaging reps to be super responsive and helpful. I will be purchasing more sorority dresses from my daughter from Lucy in the sky.
I have been in contact with the customer service from Lucy in the Sky for the last couple of the days and they have not disappointed one bit. They have responded in very timely manners, have been kind with me, and have helped resolve all my issues. Specifically, Arianne T. Has been extremely helpful and patient with me. Very wonderful experience!
The service was always helpful and prompt! Everything is absolutely adorable and you can find something for every occasion. My only complaint would be the sizing is never consistent.
The quality and fit is great of the 3 dresses I had ordered, and the dresses came in time (some came within 3 days of ordering)
I contacted customer service regarding a shipping date as the item hadn't shipped. They got back to me very quickly, offered me multiple choices to better suit my needs. Was very pleased with the outcome. Looking forward to the item actually coming.
Answer: Hi Gosset! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate
Answer: Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at [email protected] or [email protected]:) - Kate
Answer: Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at [email protected]:) - Kate
Answer: Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at [email protected] if you have any other questions:) - Kate
Answer: Shipping takes at least a month from my own experience
Answer: Sorry but my experience, normally three weeks minimum. Sometimes longer. Don't rely on shipment date given at time of purchase either.


Hi Maia,
Thanks for your feedback. We're so sorry to hear that your dress was not as pictured. We want to look further into this issue. Please email us at [email protected] so we can find a resolution.
-Kate