I accidentally ordered the wrong dress for my daughter. I sent a chat message, and someone quickly responded. They gladly "returned" the dress before it shipped so I was able to purchase the correct dress! Easy!

Jeselle was really great and efficient on her answers. Thank you for a great service and attention to detail.

The staff at Lucy in the Sky were extremely helpful when I reached out. I was trying to order dresses quickly for my bachelorette party and I hit a snag and they were able to effectively and quickly help me find a solution. They were all so kind and helpful!

I have ordered a few dresses from this website for my school dances, i had a great experience. I would definitely order more dresses from here in the future. They were fast and the dresses fit and were exactly what i was expecting, if not more.

I emailed customer service and within a hour she got back to me quickly and was helpful and nice. She also kept a look out for my email the next day too!

The customer service is always amazing and super fast at responding. I end up getting lots of dresses here so the store credit is still useful!

On the delivery option for my order I had accidentally clicked the wrong one, I had chosen the option for pick up. I live 2 states over so I knew that wasn't an option so reached out to customer service and was help and reached a solution.

I really love the dresses from Lucy in the Sky! They are such great quality and the fit is perfect. Not only that but I always get great customer service if I ever have questions on an order.

Most of the time I order and I fit a size small. However the two dresses I received were far too big and I could not make them work. Disappointed as they were similar styles to previous dresses. I really liked the colors and styles but sadly couldn't make them work.

I have always had good experiences with the buisness, i dont love their return policy of only store credit but they do pay for return shipping and have plenty of options if your first choice doesnt work out!

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These dresses are unique and make me feel confident! Customer service is very responsive even though google has mixed reviews. They were helpful and provided store credit when an item didn't ship on time. Thanks again Elizabeth!

I love Lucy in the sky! Quality is amazing, super cute and trendy clothes! Amazing customer service and very quick responses to emails. I have never been disappointed and have shopped quite a bit! Highly recommend to shop!

When i first walked into the store it was a beautiful layout, everything was very organized and color coded. I was glad to see there were fitting rooms. They were very spacious and the customer service was great. They brought me all the sizes and styles that i requested. I ordered online and picked up the dress in store and pick up was very easy. The dresses are very good quality and cute! Would definitely buy again.

Cute clothes that never disappoint! I got a dress and it was my absolute favorite just make sure to check the size charts correctly

I sent an email about an issue I was having with my account, and they responded quickly and were professional. Turns out I just had a misunderstanding with my account and it was quickly resolved.

I had ordered a grad dress for my daughter around the 20th of May. The dress was not due to ship until June 19th and her grad was on June 28th. I was a little concerned that it would not arrive on time. I had been in touch with Lucy representatives several times and they were incredibly helpful and tried to do all they could to help. I came to realize that the same dress was now available for an earlier date and for less. So again a representative helped me cancel the first order and resubmit for the same dress that would be shipped a week earlier. This temporarily gave me some relief that maybe it would arrive on time. I waited until the shipping date and checked FedEx tracking all day, still to find that the dress had not been shipped. I then contacted customer service for help when they apologized and told me that because of the high traffic right now, the dresses were actually being made and now this dress would not be shipped until after June 30th. Sadly I had to cancel this dress as it would not be here in time for her graduation. The representative were very apologetic and kind and offered me two choices. 1. To be fully reimbursed to original payment, or 2. Wait for the dress to ship and be given a store credit for $25.
I chose to be reimbursed as waiting for the beautiful white dress to arrive in July would have been too late to wear to graduation. And I did not feel confident at that point that the dress would ever arrive. I will say that my daughter has two Lucy dresses and they are absolutely amazing. If there is one piece of advice I can give is order early and you will not be disappointed. The dresses are incredible and the staff are absolutely wonderful and do all they can to help you.

Pros: huge selection of styles, nice variety of prices, good quality garments

Cons: they don't offer refunds, only offer store credit