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Lucy in the Sky

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Lucy in the Sky

lucyinthesky.com
evening & party, chic womenAge 19-25, 26-45
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From the business

Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com


Clothing item from Lucy in the SkyFashion apparel by Lucy in the SkyMerchandise from Lucy in the Sky clothing lineLucy in the Sky fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: free
Free Shipping: sometimes
Shipped From: USA (California)

Returns

Return Policy: free
Return Instructions: all items returned must be in unused condition
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: evening & party, chic
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, chat
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Apple Pay
Buy Now Pay Later: Afterpay

How would you rate Lucy in the Sky?
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Lucy in the Sky Reviews Summary

The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
342
shipping
374
returns
317
quality
313
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We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Pricy but Pretty
October 7, 2023

A little pricy but the clothes are so pretttty! Would buy it again when it's on sale.
The glitter makes the dress perfect for festivals.

Date of experience: June 10, 2023
New Jersey
1 review
0 helpful votes
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So good
October 7, 2023

Super helpful and gave me store credit when my dress did not come in time. I have been ordering many things and the help has always been great

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Great!
October 7, 2023

Honestly, I was a little worried at first as I had seen on social media that clothes sometimes take months to finally arrive. However, that was not the case at all for me. It took about two dates to get to me from when I ordered. The material of the clothing is very good! The dress I got looked just like the photos on the website and I was overall very satisfied! Would 100% recommend!

Date of experience: June 4, 2023
Virginia
1 review
0 helpful votes
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I ordered a Bella Pleated Romper in White XXS on August 5,2022, which arrived March 23,2023 (it took OVER 6 months to arrive!). Not only did the dress arrive OVER 6 months late, it arrived with a STAIN on it (see photo). The dress cannot be worn and it arrived months after it was ordered and Lucy in the Sky will not honor a return or offer store credit. I wish to warn others to save their money and not deal with such a poor quality retailer. One star is being generous. I tried to upload a PDF of my proof of purchase but I kept receiving an error message asking for correct format.

Date of experience: June 1, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi AC,

Thanks for your feedback. Sorry to hear about the issues with your order. We want to make sure that we find a resolution. Please email us at [email protected] so we can assist you properly.

-Kate

Massachusetts
1 review
0 helpful votes
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Very helpful! (:
October 7, 2023

Costumer support (Elizabeth R) was super helpful! She helped me pick out a dress and made sure that I got the correct size. She also helped me make sure my dress would come on time for my dance!

Date of experience: May 31, 2023
New Hampshire
1 review
0 helpful votes
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The dresses are absolutely beautiful a hundred percent true to the pictures! I will say I ordered my daughter an extra small, (as other companies a small was to big), which couldn't even go over our bulldogs head. They refunded me via store credit hours within sending them proof of return!
I then, (which I should have done in the first place), measured my daughter, and purchased the size according to their measurements. Absolutely gorgeous and perfect fit! I have 3 daughters, so know I will be a returning customer, as they are great!

Date of experience: May 29, 2023
Maryland
1 review
0 helpful votes
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Good costumer service
October 7, 2023

Ordered a size that didn't fit, was able to return and get a refund immediately so I could get a different size

Date of experience: May 28, 2023
Rhode Island
1 review
0 helpful votes
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Lucy in the Sky dresses are so cute. I love looking at them it is my favorite place to find dresses. They fit me so well and are gorgeous. The website is good looking and it is put together so well. It makes a lot of sense. The customer help is also good. If I could offer some constructive criticism to them, it would be that their shipping and the time that it takes for the dresses to be delivered is not the best. That's the only thing that keeps me from buying because nothing ever comes in time even if it was 3 months in advance sometimes. Might as well start looking for my homecoming dress in January.

Date of experience: May 24, 2023
Germany
1 review
0 helpful votes
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Refunds
October 7, 2023

My experience with Lucy in the sky its good overall.
I live in Germany and I have to pay for the shipping costs, but the designs and the quality was worth it.
I read the sizing for my purchase was small so I went for a size up but unfortunately was too big and had to returned it. I haven't got my new dress yet but I've been refunded in credits for the brand.
Good customer service and the dresses are so cute!

Date of experience: May 23, 2023
California
1 review
0 helpful votes
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Love this store!
October 7, 2023

So many cute options to choose from that fit great. Quality of the items and customer service is amazing too.

Date of experience: May 21, 2023
New Jersey
1 review
0 helpful votes
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Customer service
October 7, 2023

I emailed about changing my delivery address and they were very helpful with changing it and responded very quickly.

Date of experience: May 14, 2023
Maryland
1 review
0 helpful votes
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Great Customer Help
October 7, 2023

I ordered a dress for an event but unfortunately it did not come in time. Thankfully when I sent a message stating what happened they were very supportful and responded very quickly!

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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A Fairy's dream!
October 7, 2023

The Peony sequin two piece set in purple iridescent is a festival fairy's dream! The sparkles, the flare, it's all just amazing! This set fits perfect and is so comfortable despite having sequins! I can not wait to wear this for my festivals this year!

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Great dress
October 7, 2023

Ordered a dress for my girlfriends graduation and the material was very nice and the product looked exactly like the picture. Would definitely recommend their cheap but good quality products.

Date of experience: May 5, 2023
Colorado
1 review
0 helpful votes
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My order was back ordered and they gave me multiple options for my order and then gave me a store credit for the hassle of the dress being back ordered. Would highly recommend shopping here!

Date of experience: May 4, 2023
New York
2 reviews
1 helpful vote
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Absolute garbage
May 4, 2023

The dresses are cheap and sized for children, I got two of the same dress size small and they were completely different but both awkwardly shaped and nothing like the photos THERES A REASON THEY DONT ALLOW REVIEWS ON THRIR WEBSITE

Date of experience: May 4, 2023
Kate L. Lucy in the Sky Rep
over a year old

Hi Erin,

Thanks for your feedback. Sorry to hear about issues with your order. We'd love to hear from you so we can look into this. Please email us at [email protected].

-Kate

Nevada
1 review
0 helpful votes
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Bikini Bottom
October 7, 2023

I ordered my very first triangular bikini through Lucy in the Sky! Shipping was speedy, and the fabric is comfortable, flexible, and durable. I highly recommend purchasing from here!
5'8" 150lb medium

Date of experience: April 29, 2023
Switzerland
1 review
0 helpful votes
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I ordered my prom dress from Lucy in the Sky. For the price, the quality was excellent, and true to size. I tried to order a second dress because I loved the first one so much. However, shipping got delayed and I had to cancel the order. They gave me a full refund and even a 15 dollar store credit. I definitely recommend!

Date of experience: April 28, 2023
Florida
1 review
0 helpful votes
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Good value for money
October 7, 2023

Good design and material. Will recommend to to friends and will buy again. Good choices for prom and homecoming dresses.

Date of experience: April 25, 2023
District of Columbia
1 review
0 helpful votes
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Great dresses
October 7, 2023

I love buying my dresses from this website. They have great options and are reasonably priced for the quality. Other places sell these kinds of dresses for $$$$. Be aware of shipping though - it's typically great but can be delayed especially if you need a dress by a deadline.

Date of experience: April 25, 2023