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Made and Designed in Los Angeles - New Arrivals Weekly. Free FedEx Shipping, over US$75. Shop now at www.lucyinthesky.com
















The company has garnered mixed feedback, with some customers praising the unique designs and quality of the dresses, indicating satisfaction when items fit well. However, a significant number of reviews highlight severe issues with customer service, including long shipping delays, difficulties in obtaining refunds, and unresponsive communication channels. Many customers express frustration over the return policy, which favors store credit over refunds, and report feeling misled by inaccurate shipping timelines. Overall, while the product quality shows potential, the company's customer service approach requires substantial improvement to enhance customer trust and satisfaction.
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A little pricy but the clothes are so pretttty! Would buy it again when it's on sale.
The glitter makes the dress perfect for festivals.
Honestly, I was a little worried at first as I had seen on social media that clothes sometimes take months to finally arrive. However, that was not the case at all for me. It took about two dates to get to me from when I ordered. The material of the clothing is very good! The dress I got looked just like the photos on the website and I was overall very satisfied! Would 100% recommend!
I ordered a Bella Pleated Romper in White XXS on August 5,2022, which arrived March 23,2023 (it took OVER 6 months to arrive!). Not only did the dress arrive OVER 6 months late, it arrived with a STAIN on it (see photo). The dress cannot be worn and it arrived months after it was ordered and Lucy in the Sky will not honor a return or offer store credit. I wish to warn others to save their money and not deal with such a poor quality retailer. One star is being generous. I tried to upload a PDF of my proof of purchase but I kept receiving an error message asking for correct format.
Costumer support (Elizabeth R) was super helpful! She helped me pick out a dress and made sure that I got the correct size. She also helped me make sure my dress would come on time for my dance!
The dresses are absolutely beautiful a hundred percent true to the pictures! I will say I ordered my daughter an extra small, (as other companies a small was to big), which couldn't even go over our bulldogs head. They refunded me via store credit hours within sending them proof of return!
I then, (which I should have done in the first place), measured my daughter, and purchased the size according to their measurements. Absolutely gorgeous and perfect fit! I have 3 daughters, so know I will be a returning customer, as they are great!
Ordered a size that didn't fit, was able to return and get a refund immediately so I could get a different size
Lucy in the Sky dresses are so cute. I love looking at them it is my favorite place to find dresses. They fit me so well and are gorgeous. The website is good looking and it is put together so well. It makes a lot of sense. The customer help is also good. If I could offer some constructive criticism to them, it would be that their shipping and the time that it takes for the dresses to be delivered is not the best. That's the only thing that keeps me from buying because nothing ever comes in time even if it was 3 months in advance sometimes. Might as well start looking for my homecoming dress in January.
My experience with Lucy in the sky its good overall.
I live in Germany and I have to pay for the shipping costs, but the designs and the quality was worth it.
I read the sizing for my purchase was small so I went for a size up but unfortunately was too big and had to returned it. I haven't got my new dress yet but I've been refunded in credits for the brand.
Good customer service and the dresses are so cute!
So many cute options to choose from that fit great. Quality of the items and customer service is amazing too.
I emailed about changing my delivery address and they were very helpful with changing it and responded very quickly.
I ordered a dress for an event but unfortunately it did not come in time. Thankfully when I sent a message stating what happened they were very supportful and responded very quickly!
The Peony sequin two piece set in purple iridescent is a festival fairy's dream! The sparkles, the flare, it's all just amazing! This set fits perfect and is so comfortable despite having sequins! I can not wait to wear this for my festivals this year!
Ordered a dress for my girlfriends graduation and the material was very nice and the product looked exactly like the picture. Would definitely recommend their cheap but good quality products.
My order was back ordered and they gave me multiple options for my order and then gave me a store credit for the hassle of the dress being back ordered. Would highly recommend shopping here!
The dresses are cheap and sized for children, I got two of the same dress size small and they were completely different but both awkwardly shaped and nothing like the photos THERES A REASON THEY DONT ALLOW REVIEWS ON THRIR WEBSITE
Hi Erin,
Thanks for your feedback. Sorry to hear about issues with your order. We'd love to hear from you so we can look into this. Please email us at [email protected].
-Kate
I ordered my very first triangular bikini through Lucy in the Sky! Shipping was speedy, and the fabric is comfortable, flexible, and durable. I highly recommend purchasing from here!
5'8" 150lb medium
I ordered my prom dress from Lucy in the Sky. For the price, the quality was excellent, and true to size. I tried to order a second dress because I loved the first one so much. However, shipping got delayed and I had to cancel the order. They gave me a full refund and even a 15 dollar store credit. I definitely recommend!
Good design and material. Will recommend to to friends and will buy again. Good choices for prom and homecoming dresses.
I love buying my dresses from this website. They have great options and are reasonably priced for the quality. Other places sell these kinds of dresses for $$$$. Be aware of shipping though - it's typically great but can be delayed especially if you need a dress by a deadline.
Answer: Hi Gosset! In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) - Kate
Answer: Hi Chris! We do not have a customer service phone number at this time - feel free to reach out to us at [email protected] or [email protected]:) - Kate
Answer: Hi Paula! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. International delivery is 5-10 business days. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at [email protected]:) - Kate
Answer: Hi Jessica! We cover the cost of all domestic return shipping for all styles. In the case of any change-of-mind or sizing issues, we offer store credit. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Feel free to reach out to us at [email protected] if you have any other questions:) - Kate
Answer: Shipping takes at least a month from my own experience
Answer: Sorry but my experience, normally three weeks minimum. Sometimes longer. Don't rely on shipment date given at time of purchase either.


Hi AC,
Thanks for your feedback. Sorry to hear about the issues with your order. We want to make sure that we find a resolution. Please email us at [email protected] so we can assist you properly.
-Kate