I had an exchange I wanted to do but needed a quick turn around. The customer service was quick and easy….they responded promptly and were very helpful. I would definitely recommend Lucy in the Sky to others.

There were some complications with my order but the costumer service of Lucy in the sky made all the experience not stressful at all and I was able to get everything fixed in less than 30 minutes because of their time of response. Definetely will be buying more clothes from them.

I never write negative reviews however I feel like I need to so that no one purchases from lucy in the sky. The dresses online look SO cute however they do not look the same in person. Not only is the sizing incredibly wrong, but it literally feels like you are wearing a halloween costume. I ordered 4 dresses and a bathing suit. 3 of my dresses came in however my 4th one and the bathing suit has not. All 3 dresses that came in are absolutely horrendous. I purchased these for my bachelorette trip only to be left in tears because of how horrible they are & because they refuse to refund me my money back to original payment. If its store credit only this should be outlined AS you are checking out in PLAIN sight but its hidden in their terms and conditions - which no one goes out of their way to look at as most companies online don't obligate their customers to pay for items they are highly dissatisfied with. If all of the items I ordered were horrible I can only imagine that all of their items would be the same. This is an already stressful & expensive time of my life to now feel like I was scammed out of my money is incredibly disappointing.

I ordered a body suit from Aritzia and as I was checking out in plain BOLD sight they tell you it is final sale but when I received my item the sizing was incorrect and I asked if there was any possible way I can exchange for a smaller size despite it being final sale and they not only exchanged it for me but they also paid for priority shipping for me to receive it 2 days later. THAT is good customer service. When I emailed lucy in the sky they said "Apologies for any disappointment. We do outline our return policy at lucyinthesky.com/shop/help" and that I can return for store credit. If they cared about their customers they would give you a refund and not force you to dispute with your bank. Do yourself a favor and never purchase from lucy in sky unless you want to be obligated to pay for items you are extremely unhappy with.

The dress I bought from Lucy in the sky was super pretty. I loved it so so much it was shiny cute and comfortable

I reached out because I had not receive my package. Customer service offered me $25 store credit for waiting for the late arrival.

Elizabeth R. Was so polite and efficient. Change the size of my order super quickly with no problems. She handled everything super well.

Great customer service! Elizabeth R Was awesome and understood immediately how to help and did so easily. Thank you.

I've unfortunately had several issues with my orders but they have helped completely resolve all of them! So the order was still a success :)

I was working to return and exchange a few dresses and Elizabeth R. Was so helpful in assisting me! I am thankful that it was easy and hassle free to get my refund and be able to order another dress to ship to me in time for my event.

I love the dresses! I have bought from Lucy in the Sky many times and have always had a good experience!

Maria was by far the best customer service rep anyone could ask for. She guided me through my issue with professionalism and patience. Would love to deal with her or those like her in the future.

It was great to talk to a person via text on the website. I was assigned to Jeselle D., and she was great! She was very patient and easy to talk to. She answered all my questions clearly and quick. 10/10 on communication!

I have ordered several dresses online from this store. All look like the pictures, but some I had to return just for a different size. The customer service has been great in helping me with my returns each time. The quick chat is convenient and always prompt to help. Elizabeth R. Helped me the most recent time, and she was very accommodating!

My daughter is a challenging size. We ordered and got it within a few days, it didn't fit and we reached out and they were extremely helpful in helping us get a new order as quickly as possible. The online chat is one the best features to the website! Will continue to order from them.

The customer service was actually very helpful and good at clarifying any information I needed. They were kind and patient as I had quite a few questions. Elizabeth R. Was the representative who helped me today. She was great!

Customer service was impeccable. Efficient to respond to email inquiries. Accepted returns easily and without any delay. Customer service was provided by the same representative from Lucy in the Sky during each email communication making our transactions seamless. Will definitely purchase again -- with the knowledge that we can easily and safely make returns. Thanks for a great experience LITS!

I would rate this company higher if they had a better return policy. They only give store credit and will not refund your credit card. That is very disappointing to me and I see no reason why they can't do so.

I spoke with Daniella M concerning the return process for my item and she provided me with all the appropriate information necessary throughout the way in an orderly manner.

I have two HS girls and it's always a challenge to find the right dresses. We have had to find what fits our style best and they both tend to find looks at Lucy. It's easy to order. The chat support is fantastic! Elizabeth R was awesome - helped quickly, handled my questions with clarity and I got exactly what I needed. I'm sure I will need more dresses (when do teens not need dresses) in the next few weeks and I will for sure be back.

The Lucy in the Sky customer service is good because they quickly responded to my question through email.