Lowe'sReviews 1,362

On Tuesday June 13,2023 visited this store to purchase an outdoor water fountain pump. Several different staff members in the store sent me rows / bens that I either could not find or didn't have what I was looking for. So I walked to the Service Desk to ask for the location of the pump. There where two ladies there AND THEY BOTH IGNORED ME! After about 5-10 minutes I turned to walk out of the door. One of the women looked up and said "Can I help you?" When I asked for the location of the pump she checked what appeared to be a cell phone and told me "You can only order that online." I asked I could look and the cell and looking at bird baths, NOT PUMPS. The she gave me directions to where there were about 7 different pumps. It's Home Depot for me from now on.

The stove was damaged bc I called after 48 hrs they said I would have to contact manufacturer. I ordered 4 appliances was not at the location when delivered. When I bought the stove I only got a receipt when paid. When the appliances were delivered they left no paperwork or anything. I was on vacation and the boxes were not opened until 5 days later. I called the deliverer which was told someone would call me back within 24 hrs. They did not. Then I was told to go back to the store where I purchased it which was 55 miles away. The manager told me I would have to call the deliverer. I was on hold for 47 mins. The person said their policy was they had to be notified within 48 hrs after delivery.I had no info stating anything and was never told by Lowes that a damaged appliance had to be
Reported within 48hrs. The tape is still on stove and the damage on the stove was so old it has rusted. I am a builder and have shopped with Lowes for many yrs purchasing many products. The service is awful and will not ne buying there any more and will pass the word around " Do not buy from Lowes.

DO NOT ORDER WINDOWS FROM LOWES! I ordered windows in August 2022. SEVEN MONTHS LATER, in March 2023, the windows came in and the installers found that the order had four windows sized incorrectly and two others were missing. The new windows have been sitting in their store since, at least, May 22,2023. Lowes Installation Services have repeatedly told me that they were in contact with a new installer, the installer would be reaching out to me within 48hrs and that Lowes would be calling me back to confirm. NONE OF THAT HAS HAPPENED. I now see that my window installation permit with the City of Cape Coral has EXPIRED. NOBODY CAN TELL ME WHAT IS GOING ON. Where do I go to pick up my windows? I'll have them installed myself and Lowes can adjust my bill. Again, DO NOT USE LOWES FOR WINDOWS!

I have shopped at Lowe's extensively for years. They generally have a good selection of products. Their staff ranges from pleasant and knowledgeable to rude and clueless. Their appliance warranty service where we live is worthless. Response is agonizingly slow, and it appears that they hire the cheapest people they can find with limited knowledge. Whenever possible I buy from a local dealer who services what they sell. Well worth the small premium in price.
However, I am writing this review specifically to say that Cart the function of their website is atrocious. I was trying to order appliances for our condo in another state. Unfortunately, only Lowe's had the appliances I needed within the time frame. The website kept resetting to the Lowes near where we live to the point that it actually placed the order for that store. Every time I updated any information in the order process, e.g. billing address, it would change the delivery date. When I gave a new delivery address, the website reset the billing address to that address, and on and on. It accepted my credit card for the purchase for the wrong address, but not for the out of state purchase. One the most frustrating experiences I've had on a website in a long time. Given my assessment of the quality of experience at Lowe's in other areas, I guess it shouldn't be a surprised. No excuse for a company of this size to have a website this dysfunctional.

Store number 658 was supposed to deliver a refrigerator to our home in Delaware. The store is located at Lewes Delaware. At the time we purchased the refrigerator arrangements were made for us to be available on the 10th of June. We found we would not be available that day could they deliver it a day or so earlier and they told us just call 24 hours before. At that time we called I was on the phone almost half a day trying just to get a person and ask something about delivery dates and availability. Not successful at all, we went home to Pennsylvania since we're only in Delaware part-time. After 2 weeks we returned and after failing to contact them by phone, we drove to the store 45 minutes away and talked to lady who said no problem we will call you by this evening and let you know a window in which we can deliver it tomorrow. I waited and waited and waited that evening and no Call was received it's 9:00 pm and still no call received, so, perhaps I have to drive up there again and find out if, when, or are they going to bring a refrigerator to our house that we already paid for. While at the store I asked to speak to the manager but still have not seen him after waiting around we decided to leave go home and see if perhaps they would anoint us with their presence tomorrow. I doubt they can expect any more business from me.

I wish I had checked Sitejabber and other review sites before we tried to buy a new clothes washer and dryer set from Lowe's. This company is *totally* FUBAR!

Unfortunately, we ordered a new clothes washer and dryer set from the Lowe's in Keller, TX last Thursday.

The Friday evening before our washer/dryer were supposed to be delivered, I received a phone call from a computer telling me our items would be delivered between 4 pm and 8 pm on Saturday.

At 8:26 am Saturday morning, I got a call from the Lowe's (third party) delivery team saying they were, "on their way to our house." When they arrived, I was told that they had the dryer, but not the washer.

Side note: our old clothes washer is inoperative. Our old dryer works perfectly: we just wanted a matching set.

After wasting nearly an entire day trying to get our new clothes washer delivered, I finally gave up and told the Southlake, TX store manager to cancel my entire order. She was apathetic, and actually seemed happy to cancel our $1372 order, rather than try to fix the problem. Especially, it seemed, since she had "done everything she could possibly do."

With one phone call, she could have had our new washer delivered in less than 2 hours from a nearby store (which I identified with 3 phone calls). Instead, all she wanted to do was lecture me about computer glitches, company policy, and their "third party" delivery company. In other words, CYA! At which she is very good!

After more than five years, it might be time for the Lowe's board to consider a new CEO. Clearly, Marvin Ellison either doesn't care or isn't paying attention.

Home Depot will be delivering and installing the same brand/model/price washer and dryer set within the next few days.

I will never again step foot in a Lowe's store.

Lowe's sent my refund for an online order to my old address … so some strangers received my refund.

I placed an online order to be sent to my local store using a gift card. (I haven't placed a credit card order with Lowe's since living at my old address, so that was what they still had on file.) But for this order, neither my delivery address nor billing address was required.

When I canceled the order, they sent a new gift card for the amount of the refund to the address they had on file for me – sent via FedEx without ever bothering to verify my address. Now they say they only issue refunds to the billing address on file – which, again, had nothing to do with this order – and there's nothing they can do about it. They sent MY refund to some stranger … and they're defending the process that let this happen!

Such incompetence is astounding!

Summary: Shop elsewhere, Lowe's has sneaky rebate practices

I purchased a Bosch dishwasher in February 2023. With the purchase, I added installation since a rebate was advertised for a free basic installation. Only after completing the installation was I informed that they would not provide a rebate since I purchased the installation online with the dishwasher instead of by calling their Customer Service number.

This information was not posted anywhere on the product web page and was not referenced at any point during the check-out process. Only on the PDF rebate form (which you complete and fill out AFTER the purchase, was the requirement listed that the installation could not be purchased online).

This practice is misleading and unethical. It disappoints me that an established company would treat its customers this way. I spent several months communicating with customer service, including Tanya Rivera with Lowe's Executive Customer Relations, and never reached a resolution.

I recommend shopping anywhere else for appliances.

I was in search of fire rated attic ladder for a new construction/house. After long on-line chat with sales rep, who assured me that Lowe's had a fire rated ladder, so I bought it for $541 and picked it up 3 weeks later from a store. Paid a Carpenter $250 to install it ( 12 ft ceiling height). So, 4 months down the road, a building inspector told me that I would fail my final inspection because of the ladder, IT WAS NOT FIRE RATED! I contacted Lowe's customer service and was told that because it was passed 90 days, there is nothing they could do, no reimbursement. Lowes sales agent FALSELY advertised their product and there is nothing they can do? They just offered me 10% coupon for my next purchase. What a SHAME! Such a huge company can't take responsibility of their own wrongdoing! I'm disgusted by Lowe's customer service! What a way to treat customers!

Good and fair prices. The staff is helpful. It's nice that they took over for Sears Craftsman Tools.

I bought tools over 30 years ago from Sears and Lowe's never questions a replacement request.

Good Job!

Lowe's customer service is horrible. I bought hurricane impact windows in March 2021 and it took 2 years for the installation to be completed. My windows weren't all ordered, I had to follow up with the backorders, a custom window took two years to get ordered and delivered, the wrong windows were delivered twice and I had to contact Lowe's that no, these were NOT my windows with someone else's name on them! I received emails through all this that my installation was complete when I was still missing windows! I spent countless hours contacting Lowe's, receiving lip service, and doing their job of getting my project completed. I had to keep notifying them that no progress was made from August, 2021 through February, 2023. No one at the local Lowe's would return my calls and requests to speak with management at the NC installation headquarters were always met with'— is in a meeting.' I will never purchase from Lowe's again!

I have been a loyal Lowes customer for many years. I own numerous rental properties and have spent 10's of thousands of dollars in appliances and kitchen remodels over the years. For appliance delivery they give a 4 hour window for delivery and call you 2 hours AFTER the delivery window to tell you they are running late. You'll spend your entire day waiting for a delivery that may come or may NOT come and needs to be rescheduled! This has happen numerous times and calls to corporate fall on deaf ears! Going forward my appliance purchases will be with Home Depot or Queen City Appliance!

Opened Cabinet and it was damaged called customer service they called back 50 minutes later I told the girl cabinet was damaged she asked if I wanted her to get another one ordered I said yes I need ASAP she told me to get credit card ready even though I already paid for the damaged one they sent I said no so what good does it do to call them?
Complete waste of time

I live in Bowie, MD and bought 2 Sliding patio doors from a Lowes in another area because they had to be customed ordered from the Lowes in my area. Most people in my neighborhood have 60X80 patio doors but they have to be special ordered. When i asked the manager in the White Marsh Store (in baltimore) why they carried them and not my Lowes...his response was that he orders to please the customers in his area and he keeps them in stock because its the size that many of his customers need. Speaks volumes in reams about the Lowes in Largo, Bowie and Lanham MD. I think its time for its customers to take a stand and work to lower its dwindling customer satisfaction score. If they cant serve the community they operate in they should be forced out.

My flooring was not installed properly, which led to the vinyl plank, pushing against one another, and causing them to break. I spent the last year going round and round between installer, manufacturer, and Lowe's. Finally went to the Better Business Bureau, and then spent the last three months being led to believe that I was going to have the situation made, right. This was after I presented a letter from the manufacturer, stating that it was an installation problem, sent plenty of pictures and they even had somebody come out and inspect my flooring and tell us that it was definitely done wrong. I was told today that there will be absolutely nothing done to make the situation, right. I spent $10,000 trusting Lowe's to make sure the job was done correctly. And here I am sitting at a broken floor and am absolutely devastated! My recommendation to everybody is to stay as far away from Lowe's as possible. I will never trust this company again.

I have made many orders with lowes. This particular order was made on amazon.com. The item had an estimated arrival date of May 1,2023. As I open tracking on May 1,2023 at 3:30 it still say Estmated Arrival Today May 1,2023. Well only problem is this item has not been shipped. I called Lowe's customer service and the associate by the name of Alexandria gave me the bare minimum of information which was everything I could see on my end. I told her that wasn't acceptable. She informed me that it was being sent by third party. I asked her to reach out to the third party to get an update. After this order this is my last time shopping with Lowe's. Even though I store customer service isn't as great I never had an issue with delivery.

So what I learned today is if you buy a fridge from Lowe's, there's a chance it could be delivered by Spirit Delivery (who they work with) and if it is I hope you don't need the water line taken off the old one or the doors to the old or new fridge taken off to fit in the door because they won't do that and they will give you a nightmare of a time! Definitely ask when you order that a Lowe's person be on the delivery because these people are the most unprofessional, ridiculous people I've ever dealt with! Idk who or where Spirit Delivery is based but Lowe's needs to rethink their contract, I very seriously considered not doing business with Lowe's ever again because of this. If it wasn't for the manager smoothing things out I would've demanded a refund and went elsewhere. Update:So instead of "dealing with me" East Baton Rouge Lowe's(where my fridge was ordered from apparently) refunded me and basically gave me the middle finger even though I had just got off the phone with the stores manager Rod that they were gonna ship it to the Gonzales store because Spirit Delivery was useless in moving my old fridge that Lowe's put in 5 years ago! I'm done, I'm never doing business with Lowe's again! If I could give them 0 stars I would!

Chris in the flooring department at the St Clairsville Ohio lowes was awesome. With his help he took the mortor color and matched the paint color perfectly. He gave me excellent suggestions and answered all my questions.

For three days I have been sent to customer service 800 to service agreement 800 to samsung 800 and back around again. Our warranty is for 1 year before our service agreement goes into effect and we are currently under samsung's warranty which they will not honor and no one from Lowes will help - the store sends you to the 800 customer service number and the can't help me, transfer me to the service area and they can't help me or the auto buttons by pass them and send me straight to samsung and they won't honor their warranty. I have spent 6 hours today on the phone, plus 5 hours yesterday and the day before my husband was on the phone and two times in person at the store. I will never buy another screw, nail or bolt or anything else from them again.

4-26-23 at 8:00 pm in the lumberyard in Clinton, Utah. I made a purchase on my Lowe's pro account and the chaser asked me how I wanted my receipt. I told him both ways Internet and receipt. He purchased a button and gave me a receipt and told me he didn't do the internet and it was too late. Then he informed me it was his fault and it was too bad and there was nothing he could do about it. I think it's great Lowe's is helping people save their receipts for taxes instead of buying the software for sale. If they could just get help that doesn't like to play games with their customers.