Lowe'sReviews 1,361

Ordered 28 pieces of sheetrock to be delivered. Corners of over half were severely broken and unusable. Refused the order/sent it back to store. Lowes refunded the order minus the delivery charge. Greg@ Lowes Gulf Breeze FL said Lowes' policy is no delivery refund for any reason. Instead, Lowes' customers pay for Lowes' bad delivery service. No thanks! Note the Lowe's credit card puzzle picture!

I bought two doors on 10/21. Someone came to measure for them on 10/27. On 10/31 my very expensive installation (about twice the cost of the doors) was scheduled for 11/10. On 11/6 I get a message that my install is cancelled because one door (which one?) is the the wrong size. Two trips to Lowe's in town, where they insist the door is the right size. Phone call with the installer who insists the store is wrong, all communications have been clear, and every "problem" was clearly noted in the computer system (to which I do not have access). The man in the store was very nice, and I believe he was genuinely trying to help. Adrian with Installation gave me the impression that she thinks I'm lying to her. If I don't have my doors installed Monday, I'm taking my business elsewhere.

Hi, my name is David Rogers. I went into Lowe's Home Improvement today. I was treated very rudely. I came in with a piece of wood that had broken in our bed and was broken, and I brought it in. Didn't take measurements, but you could put two pieces together and there shouldn't have been a problem. The gentleman there was so rude; he didn't really want to talk to me and asked why I hadn't taken a measurement. It was the way he put it to me. This is customer service at its worst. I didn't deserve to be treated like that. I recommend that anyone who wants to go to Lowe's Home Improvement on 28 Bypass Road in Anderson, South Carolina, avoid it like the plague and stay away from Jerry and the three managers there. When I asked the manager why he was so rude, well, he was having a bad day. I understand people have bad days, but you don't treat your customers like that.

I've had four months of mistakes, and terrible service. Blinds were measured wrong, delivered crooked and defective, I had to return first blinds as they were misrepresented and refunds were issued to gift cards instead of original form of payment and when I purchased more expensive blinds it left a deficit on my Lowes rewards points which Lowes refuses to clear up. I had a pile of blinds in my living room for weeks until I had to get someone else to install and Lowes refuses to refund the installation cost I paid. Promises were broken, and they even told the BBB the issue was resolved when it was not. Do not waste your time or money here.

If I could rate this review a zero, I would. I ordered a refrigerator from Lowe's online for my sister. I chose Lowe's because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe's website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but "computer" says it is arriving September 2nd. Called the tracking number to fed ex and they say the refrigerator was never connected to fed ex number-never arrived at spot to be shipped out. Basically, we were not getting refrigerator. The sad part is when I called the store to let the know about what fed ex said they said if I had ordered through the store they could no something about it but because I ordered online they could do nothing. Basically it is my fault for ordering online. Lowe's is the one doing business with this outside vendor not me. My business is with Lowe's but they would take no responsibility for this matter at all. Nothing. I'm just left with nothing. So… I insist on talking to manager, now I'm told that the "computer says refrigerator is shipped out September 2nd and will deliver the 8th. Fed ex says no tracking number still has no product assigned to it. I'm left with no refrigerator and a big whole in wall and still no one will take accountability and still no apology at all. Needless to say, order was cancelled. Never do business with Lowe's online and never order something from Lowe's, their vendors are not reliable and they outright lie.

Lowe's has a vast selection of tools, appliances, and home improvement materials. So it's convenient and easy for me. When you ask for help, thats when it gets bad. Some of my friends has told me that some of their products delivered are either used already or damaged (toolbox set I recently purchased). There are also unreasonable return policies and warranties.

I have been a private customer of my local Lowes store in lake City, Fl for several years. Over those years, among other things, I have accumulated many Kobalt 24 v power tools. Recently a new 24V battery went bad. On-line Lowes states "just bring it to your store and we will replace it". Not true. I took my defective battery to my local store and the CSR said that I must contact Kobalt. I pointed out the on-line statement and the CSR contacted Kobalt customer service. The rep spoke with me with a very strong foreign accent, was able to look at my account and found the first purchase that included said battery. Not stated, but very much implied, the Kobalt CSR 's job was to make life so difficult and complicated that I would give up. She was successful. After 30 minutes I left the store. She told me that since the battery was purchased as part of a tool. She could not replace just the battery, I had to return the whole tool and produce a receipt. This while looking at my account which showed the purchase. Do not believe the Lowes and Kobalt propaganda published on line. The reality is that you will not get satisfaction. No more Kobalt purchases from me and my Lowes store 179 will lose my future business

LOWES JUNK PELLA WINDOWS Deliverd Broke and Damaged NOW ONE YEAR WITH NO RESOLVE! Three Weeks has Turned in to A Year Long NIGHTMARE!

Purchased a deepfreeze for an area I was fixing up. Came wrapped in plastic with broken styrofoam pieces. Actually I was happy to get it we live in a area where it is cold. So a week later I finally opened the doors and it was missing a shelf, the shelf box was torn and sloppily put back in. So I took a flashlight and did a further inspection loaded with fingerprints on the handles, dust on top. Cord was rewrapped? They sent me a used deepfreeze! So I called Lowes in Springville NY still have not returned my call. I ended up calling corporate complaint and was told because I did not complain within 48 hours I am out of Luck! So I notified the BBB and I am going to be filing a small claims lawsuit against Lowes! Buyer beware. This policy was not on my store receipt.

After this experience with warranty support, I WILL NEVER SHOP AT LOWES AGAIN. They suck! Do not help. Do not want to repair things. To bad. So Sad.

Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house. (good news) I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center. I was frustrated, but polite even though was on hold multiple times, then disconnected, called back (45 minutes of my life I'll never get back)... UGH!
Final result... NO POINTS! Somewhere in fine print that I've never seen, apparently you do not get points for "Special Order" items? Free standing stove, Small beverage fridge and a top of the line Microwave! All advertised online, nothing mentioning Rewards Ineligible, no mention of these details even after dropping $7 Grand with Lowe's in one purchase, not even Half points offered... no customer service relief... Nothing-Nada-Zero!
Well, that's what Lowe's will get from me from now on... Nothing-Nada-Zero, I'll take my and everyone who will listen business, purchases elsewhere.
THE LOWE'S REWARD PROGRAM IS A JOKE!

One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe's to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, "Why are you here? We're closed." I was shocked—it wasn't even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, "Oh well, we're very busy." then he told me to go over there and wait. I waited for more then 15 minutes and nobody came to help. I was so frustrated that I chose not to go through with the purchase. I went to Home Depot instead. Their customer service was excellent—they were more than happy to load the mulch into my car. I won't be shopping at this Lowe's again, and I'd recommend others go to Home Depot instead

WARNING: I am a realtor and property manager. I have never had such a nightmare experience with ANY of my vendors. It started with trying to order a set of $5000 of appliances. My property owner and I could not get the appliance dept on the phone. We were told please hold then disconnect multiple times. Finally, we were able to place the order. They then were charging more than the online prices and said there is a "glitch in the system". They set up delivery - which this is a vacant property, They said it was no problem to call 1/2 hour before delivery. Not only did they not call before going, but they also had the wrong number to call in the notes. After calling to reach a mgr. Several times and being on hold for over 40 minutes, they rescheduled for the next day (today) the driver called 10 min prior and refused to wait (documented). There is a tenant moving in tomorrow with a small child and no place to even keep milk cold. We are going on day 5 of this nightmare and they DO NOT CARE. Stay away from this store. They only want to blame their contracted delivery company and take no responsibility. Another employee even said they have had trouble with other contracted companies. They also said they had to send someone to measure for the cooktop and double oven, The person came out to measure and then called back and said even though the cooktop and double oven were on the same order they sent the work order to measure days apart and I had to go out again to let him again and he had to take two trips. The asst mgr agreed that was unacceptable.
They do not value your time. It has now taken 5 days of hours on hold and multiple phone calls with nothing solved. Like others I wish there was a ZERO or negative STARS

Purchased 12 bags of mulch from NW Houston location…. Cypresswood Dr. Loaded by Lowes employees in my vehicle. Next day I removed with intent to spread in beds. See pics for condition. Contacted customer service/ store mgt and showed pics on condition of product received. Store mgt would not or could not offer any adjustments without returning the product… which was not a reasonable solution. Example of why customer satisfaction is trending in the wrong direction and customers are looking for better options.

Tried to purchase a toilet through the website. First they messaged saying it would be a day late, however it ended up coming a day early. Good, right? Sure, except the warehouse in Frostproof, FL sent the right toilet tank (1.6GPF) and the wrong bowl (1.28 GPF). No installation was happening now and my project suddenly had to stop. I thought this would be a minor inconvenience, since I just needed a correction to my order. Yet after over an hour of "customer service representatives" closing chat tickets as soon as they saw my issue and telling me they couldn't do anything, or not responding to me and then telling me they haven't heard from me
In a while and that they'd close the ticket I gave up and went to the store. Once I got to the store in Spring Hill, FL no one would come to the returns desk to help me unload this 60 pound toilet, it was 7 in the evening and the store hours said they closed at ten. After waiting and several calls over the PA an angry store employee came up and helped me get the item in the store. Once I was able
To bring it in, I told them the issue again and all I was offered was a refund. You win Lowe's, I no longer want the product and I hope the cost to ship this toilet back to the warehouse will burn a hole in someone's budget. I really wanted the product too all I needed was half of the toilet to be replaced and the order issue handled. I will NEVER use your website to purchase anything and I offer this warning to anyone else considering doing so.

Lowe's will lock you in to a 48-hour return window and deny your refund on any of their faulty appliances. I bought a Maytag PetPro stackable washer & dryer set from Lowes.com on Dec 16 2024. I paid for the delivery and "installation kit". When the installers arrived, what I ordered did not include the "stacking kit" so they left them in my living room. In all I had spent $2,230 so far and I ended up paying $60 more for a bag with two brackets and four screws, nothing special about them. I could not install the units until a few days later when I had help available. When they were finally installed and I used them for a few days, I noticed that the washer would leak from the door and the dryer would shut off randomly in the middle of its cycles, saying "Cycle Complete" but the clothes would still be wet. When I reached out to Lowe's customer service, they informed me that their return policy was only 48 hours unless I used the Lowe's credit card, then it was 7 days. They insisted on sending Maytag to repair (or replace) the units and declined a refund. When I persisted, they continued to shift responsibility to Maytag since it was "now under their warranty", and the refund was a "decision that Maytag would make". I provided all the information that Lowe's asked me for. At every step, I declined replacement and repairs and requested a pickup and refund instead. Inexplicably, Lowe's then sent a repair technician to my home anyway. I was given no notice of their arrival and they were turned away. Several more weeks went by with no communication from Lowe's, Maytag, or a repair company until I reached out to Lowe's with a final request for refund. Yet again, the support team deflected responsibility to Maytag and we got nowhere fast, so I am still stuck with two grand worth of appliances that the store won't take back.

Just bought a Samsung bespoke gas range. Took me 2 days before I could install it. Plugged it in, tried all the burners and oven, they worked fine. Put my tools away and came back, couple minutes, and they're was a fire under the stove top. Then the power blew and the fire kept getting bigger. Unplugged it, turned gas off and hit it with the fire extinguisher through a Crack on the side. Opened the front right burner and saw there were wires on fire and the insulation was burning. Put it out with the fire extinguisher and left it to cool and watched it for several hours.
I tried to return it to lowes and they would not return it. Apparently they don't return appliances after 48 hours%#!? Gotta go thru factory warranty.
Samsung warranty asked for photos of the issue, I sent them video of the fire, I sent them photos of the fire, then I sent them photos of the wires burned up! They denied there was anything wrong with it. I then sent them photos of the burned stainless steel range top. They said that it's cosmetic not actually fire damage. They wouldn't help at all.
I asked if I had to plug it in and make it catch for again and take more pics, she said her supervisor is saying nothing looks wrong. I had a video going and plugged it in, popped the breaker with a big flash from the back of the stove.
Then she said it's probably an electric wiring problem on my end.
I lost it!$@@! Then calmed down and demanded they send a tech, my stove won't turn on, I'll pay for a tech to come out.
Well at some point they had turned off my warranty, cause it was all good when I registered. She fixed it and now I'm waiting for a service scheduler to call me back.
Wtf?!
Don't buy from Lowe's
Don't buy a Samsung

I placed an online order on Feb 7th to pick up in store by the 24th. Item still in transit due to some delay. I had to get a new debit card due to it being compromised. So, I place the order using a different card. Payment was accepted but I still cannot get Lowes to let me know when the item will actually be in the store to pickup. Slow to respond and there's no easy way to contact them other than calling. Website is a total pain. I cannot at all recommend using their website to order anything. Almost useless. I was told I would be getting an order update from them in a few minutes after payment. Nothing, nothing at all.

It is really simple just do not use Lowes if they sub out work out they dont care who they use they just want your money with no recourse

Went to altoona iowa lowes to buy a freezer it got damaged in delivery lowes told they would give me 180. That did not happen then they decided to pass me from one person to another saying that is not what they offered.I will never get anything at lowes again