Lowe'sReviews 1,362

I went to Lows to look at a washer/dryer, and there was a guy with a Lowes uniform saying they have a program where the price of appliances would be very little - just had to attend a meeting. Turns out they signed me up for a solar panel estimate!

I keep getting calls (5 today) trying to schedule a meeting to talk to me about solar and I keep telling them I didn't talk to anyone about solar and I don't want solar. Later, I got an email about an installation appointment from Lowes, called them to ask what it was about. Yup, solar panels. I said cancel I'm not interested. She said hold on and then got a solar sales guy on the phone. I told them to F**k off I don't want solar. I'm sure they'll be hassling me again.

Makes me not want to do business with them if this is how they treat their customers.

Management in Yonkers NY is awful, outrageous incompetence.
Pay a smaller number of smarter more accountable staff a better wage.
Why have 3 incompetent workers at $15 per hr when you can have a smarter more accountable worker do the same amount of work for $25.

3 TIMES we were scheduled for delivery of a Stacked Washer & Dryer and a pick-up of the old one (as per Lowe's staff). The first time, the delivery company said they could not take the old machine and they were not instructed to do so. After speaking to management, delivery was rescheduled for a week later. We received confirmation notification that the delivery would be between 8 am and 12 noon on a Friday. We left the house at 2 PM - no one showed up! Spoke to management again and we were assured that they would deliver the next day and pick up the old machine.

Well, you guessed it - the delivery company said that they were not instructed to pickup anything and that the washer and dryer cannot be installed because the "stacking" parts were not included!

I told them to take it all back and that I do not want to do business with the %$#@ company anymore and DEMANDED an IMMEDIATE refund.

First, they deliver on the wrong day without notifying us. Second, they only deliver the washer and not the dryer. Third, they gave our dryer to someone else. Fourth, they have no idea when they will get our dryer to the store. Lowe's just lost our business

Spending over 1K at this place, they said, no worries get our CC save $20 and you can pay it off with your discover card, (wanted my miles) no problem. Guess what you cannot pay it off with a CC, have to have your bank account. Will be going to Home Depot from now on.

I made an online purchase on 6/27/23 and had arrangements to have it delivered on 7/3/23. I received a message that the delivery was scheduled from 1PM-5PM on 7/3/23. At 4:30PM, I received a message to call *******400 option #2 to speak to someone about the address on file. The address on file is a verified USPS address, no delivery occurred or attempted. On 7/5/23 after multiple failed attempts to speak to someone, I finally waited 1 hour and 45 minutes to speak to a Lowe's representative who put me back on hold until someone from the local delivery store (Asheville, NC) got on the phone and basically laughed and said, "I can try to reschedule or cancel and refund your card". At that point, I was done. I did agree to a refund and I will definitely carry my business elsewhere.

Dont shop Instacart with Lowes Elizabeth at California Highland store (head cashier claiming to be manager) said that they will refuse a return it and will not allow you to act like a normal consumer.

After 20+ years of business with Lowe's I have closed my account over an awful experience at the Lowe's in Bartow, FL. The manager, Trina, is rude, condescending and unprofessional. I certainly don't need to shop there.

I love going to Lowes in Matthews, NC.
The selection is fantastic and usually fulfills my needs for home repair items among other items.
I am please with the garden center as well. I have purchased many flowers and veggie plants and was very pleased with the varieties offered.
The employees are friendly and helpful too. I could tell the employees are happy to work there.

Bought a GE washer dryer combo on June 6. The earliest date that was available was June 28. I scheduled it to be delivered to me in the morning and at the last minute they didn't call changed it till the afternoon I called the store and the receiving lady told me that wasn't her problem and it will be delivered whenever they can get to it. The delivery guy came and told me what else they said about me of how I was being uncooperative

Having been a Lowes customer for 30 years it looks like it's time to make a change. Lowes decided to screw up our carpet order and send brown carpet in place of the Good Vibes color ordered. Since the wrong color came and they admitted their fault and mistake, after having an install date approved for almost 30 days, they now want us to wait 2-3 weeks additional, for their mistake. This is absolutely unacceptable from a faithful customer of over 30 years. Shamefully, this is not the only issue over the past 18 months. Tried to buy a washer and dryer, couldn't get help for over an hour, then went to Jetsons. Tried to recently buy $4,400 worth of appliances, ended up buying online from Home Depot after waiting in Lowes for over an hour. Customer service today is a real thing and not an issue to take lightly. I am sure we are not Lowes most important issue and they proved it again and again. Just know, we don't appreciate the shortcomings you have caused and the lack of care for a swift resolution.

My husband and I recently encountered an incredibly disappointing customer service experience with Lowes, which left us feeling frustrated and dissatisfied. We initially paid a consultation fee to have blinds installed in our home, and the process began smoothly enough with the measurements being taken. However, things quickly took a turn for the worse when we found ourselves unable to get any further assistance.

Despite numerous attempts to reach out for help, we were met with complete radio silence. No matter how many times we called, no one answered the phone. It was incredibly frustrating to not even receive the courtesy of a response or an explanation for the lack of communication. In desperation, we even tried to contact the manager, hoping for some resolution or at least an acknowledgement of our concerns. However, our attempts were in vain as the phone continuously hung up on us without even the chance to leave a message.

Feeling increasingly at a loss, we decided to take matters into our own hands and physically go to the store to speak to someone face-to-face. We felt that surely, in person, we would be able to get the attention and assistance we so desperately needed. Unfortunately, even this proved to be a fruitless endeavor. We were met with indifference and a lack of urgency from the staff, who seemed more preoccupied with their own tasks than with addressing our concerns.

The lack of communication and unresponsiveness from Lowes has been truly disheartening. As customers who had paid for a service, we expected a certain level of professionalism and accountability. Unfortunately, our experience has left us feeling let down and questioning whether we made the right choice in selecting Lowes for our blinds installation.

In conclusion, the customer service we experienced from Lowes during our blinds installation process was nothing short of abysmal. From the initial lack of communication to the unhelpful and dismissive attitude we encountered in-store, it is clear that Lowes has failed to meet the basic expectations of customer service. We sincerely hope that our feedback serves as a wake-up call for them to improve their practices and ensure that other customers do not have to endure the same frustrating experience that we did.

Actually, we have had several bad experiences with the Lowes Atlanta Edgewood customer service. The one last night takes the cake and made me come out and post reviews. Last weekend we purchased patio furniture to be delivered. I was told they would email me my receipt and I would receive and email about delivery. After 3 days, received nothing. Called store at 2pm thinking they should not be busy. Immediately put on hold. Waited 20 minutes and then called back. Immediately put on hold, waited 25 minutes. Called back again and was on hold for 30 minutes this time. At dinner discussed with my spouse and we decided to drive all the way there to find out about our order. I decided to call while on our way. Actually, got to talk to a person. She took my info and put me on hold. We arrived 18.5 mins later. No customers were in line. Customer service rep was just standing there looking dumb. The phone was constantly bleeping. They provided terrible customer service on purpose. This isn't the only time we have had issues. We will now drive several miles further to the Home Depot. DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY! THEY ACTUALLY HATE THEIR CUSTOMERS AND PROVIDE TERRIBLE SERVICE ON PURPOSE!

For the past 5 or so years I have witnessed Lowes going to cheaper product lines which originally turned me off. I just always move to places were Lowes is closest to me. Because over the same amount of time I've been able to get product lines that i want from home Depot. Now and it is quite obvious that the parts that are changing for the worse are corporate decision. Case in point. For the past two times I've been able to get the deck stain that I need of the shelf. This time I look and had a hard time deciding which is what I needed? So I bought what I thought was right cause the sale person was super busy and I did not want to wait or bother him and I didn't have the time to wait that long. Well it was wrong not solid enough and a waste of my time. I went back and tried to find the right stain and the man says I need more of a solid stain and they have it on the shelf so I look and can't find it. He comes to help and points out a white base stain and I said that's not redwood. He says I can I can tint it for you. Never had to do this before. Then as I'm leaving the parking. I said to myself, it never asked for my veteran ID. So no discount either. A big screen always pops up and asks me if I'm a veteran. Why not this time. It just keeps pulling up the negatives for Lowes. I'm going to Home Depot from now on.

I am having the worst experience buying at Lowe's. I bought an above ground pool and I decided to buy it on Lowe's website to get the delivered to house. The delivery arrived only bringing the step ladder. I called Lowes the same day to complain about not receiving the pool. Lowes customer service told me to wait another day I did, and nothing came. I called back again and they told my order was missing. I had to purchased again and I chose the delivery to Lowes to not happen again, I went there I picked up myself. Now Lowes is charging me for 2 pools and the first one was never received. I complained about this charging and now I have to wait 60 days to resolve this issue. This is ridiculous. In meantime I am receiving the bills and interest just increasing. I wont buy from them anymore. Terrible customer service.

Lowe's is the worst company to buy appliances from my washing machine has been down since mother's day weekend and they have sent out 5 different tech's and everyone of them had a different opinion I have a 5 yr warranty plan so if anything happens to my machine it's supposed to get fixed and the guy told me I would have to pay 500 dollars out of my own pocket to get it fixed I will never buy from here again my washing machine is barley 2 yrs old if I'm going to pay that much I might as well go buy a new washer I think there full of crap and just trying to get more money out of us then when you call corporate they don't do anything but apologize and send you to this company called Callahan's which is worthless and the lady who answered the phone is rude as hell we had words she shouldn't be in the position she's in asking who is this not even hi thank you for calling but there going to F... You as much as they can and I guess my 5 yr warranty is worthless

Bought fence installation from Lowes in April 2023, product delivered May 4, MCLC Corp hired by Lowes to install. At my home June 14th, 16th, employees of MCLC only here 2 to 3.5 hours, barely anything done, many excuses, now today 20th, have to get more posts per installer installed wrong, go anywhere else and never hire Lowes or MCLC Corp

On Tuesday, June 13, two men delivered a new refrigerator to our home. We bought the refrigerator at Lowes Home Improvement in Frankfort, Kentucky. My husband and I didn't know it at the time, but Lowes outsources their major appliance deliveries to a logistics company called Spirit, which then contracts with other companies in the vicinity to make the actual deliveries. In the process, my engagement ring, wedding band, and my 20th anniversary band were stolen from my purse, which had been sitting on the steps inside our living room where the men were removing our refrigerator doors to be able to get it inside the kitchen. Believe me, I would never accuse anyone of this sort of thing lightly. However, the rings were zipped inside my wallet, and then zipped again inside my change purse. No one else was in our home that day, nor had I been outside the house. That's how I know they were stolen by one of these two individuals. I've filed a police report and also filed a formal complaint with Lowes. If you order from Lowes and need delivery, you have NO IDEA who's walking into your home. I believe Lowes bears some responsibility for ensuring their customers don't come to any harm during delivery of their merchandise.

If I could give this company zero stars I would. Ordering from Lowe's was an absolute nightmare. Three times we have waited for their delivery logging more than 16 hours of time frames for them to not show up, then missing one of the pedestals that we ordered and refused to still install the washer and dryer that we ordered. Then promised to show up two days later to install everything and we waited all day for them to not even show. We called and asked to speak to a manager and the manager said that they declined to take our call. We insisted, and she finally answered and was the rudest person we have ever dealt with. Again, said someone would call us within 24 hours and they never do. We ended up after all of this hassle, canceling our order and ordering somewhere else. Buyer beware do not order from this company! So much wasted time to still be out of a washer and dryer'