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Lowe's Reviews Summary
Lowe's has a rating of 2.1 stars from 1,362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 78th among Home Improvement sites.
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Great service most of the times and good products.
Should be named slows. No one around to help. If anyone does arrive they cant help. They dont know the area. Not there department. Wrong answer. Paying customer direly needs assistance. What to do. Go somewhere else.
I have an excellent shopping experience at Lowe's, every time I make a purchase. The staff is friendly and helpful. The choice of merchandise is impressive, and so is the floor plan. I prefer Lowe's over Home Depot any time. Highly recommended.
Have always been great to work with and when you do go in the workers know how to do the project you need to do. Never had any problems with them.
I enjoy shopping at Lowe's. The customer service is great and associates come to help when you need them with very little wait. A store like this survives off of the knowledgeable associates that enjoy helping customers. If they did not know anything about home repairs or building then the store would never survive. Keep up the good work in caring for the customer!
Excellent service on a cold winter day. Very refreshing
I bought a Refri. From Lowes and had them install a icemaker. The ice maker worked 72 days and quit. Now I am told the ice make is not covered by the warranty. Don't buy a Refri. From Lowes if the ice make is not in the Refri. When you see it on the floor. They offered to help me out if I would buy another ice make and pay the service charges for the installation.
Then don't carry everything like Home depot and not many help in the aisles
Lowes IRIS
So much promise, and so little delivery. The Lowe's Iris system promises home automation, but delivers frustration. Apparently, Lowes failed to properly beta-test the system before shipping it to the public; consequently, you the consumer are now Lowe's beta-tester. Here are some of the recurrent defects: a hub which connects to the Internet controls all of the operable devices, but the hub systematically fails and must be reset as frequently as every day. Then, devices such as cameras etc. mysteriously fail to find the hub after working properly. Finally, the Lowe's Iris customer support people, although very polite, are completely clueless. Recommendation: save your money and wait until Lowes works out the problems.
Ya, I love when you are at the cutting saw and wave them down when you want to get some wood cut down into smaller pieces. They just stare at you! Or nobody ever comes! When they see you standing there with wood on a push cart. You know that should tell them you want it cut! I mean they have been doing this for years. Even worst when they say I will be with you in a minute. Then help another customer and never come back to you! I sat there one time for 30 minutes to see what they would do. Nobody said anything to me! I waved! Five different employees seen me standing there! This is for the Loews in Gun Barrel Texas.
Lowes beats Home Depot in every aspect. Wide open isles, friendly and knowledgable staff, and better quality in many departments.
Wish they were closer to me! Lowes is 60 min away, while 2 HDs are within 15 min of my location.
I had never bought household stuff before and found it was hard to find the right items. The stuff I ordered from Lowes are very nice. Though I was kept waiting for a long time.
When going page to page the download takes forever!
Ordered new kitchen faucet. Product was available, only it never shipped. Called and was told it was on back order. Four week later, called, told it was on back order for another couple weeks. Both times, I was duped into believing I was getting real information. When I called after the due date for the second back order came and went, was told yet again; it is on back order for another four weeks. At that time I became insistent that they were lying to me and they called the manufacturer and then came back and said it wasn't in production yet due to manaufacturing problems. I ended up going to an alternate company for my replacement order. Lowe's just tells you what they think you want to hear, not actual updates.
Lowe's is a great home improvement store. Their website is very user friendly. It is a great way to search their selection of products.
Honestly, I'm getting tired of going to the big box stores and this is my last time buying from these guys. I found a good local store and I'm going through them. Better to support the local economy anyway.
I had gone to Lowes after having gone to Home Depot to purchases some ladders. I picked up some Husky ladders for my crews (home and commercial renovation) and man was I dissapointed. These pieces of junk broke down within a week and they're made in China. I could have gone with a good ladder made in America (like I thought Husky was) and paid about the same, but I made a bad decision and bought from these guys. They don't care about the quality of their products and I had to go elsewhere to get some quality ladders. I'm tired of big box stores that have all these Chinese products. Never again.
Shopping at Lowes stores is always a great experience. The sales staff are always friendly and well informed. Merchandise is always neat and well stocked.
Placed 2 orders with them. Items listed as in stock. Both times they called me back to say that items are out of stock and not available. (( I was wasting my time shopping on their website. Not happy at all.
Good store for most items, web site eazy to use, bought a washer & dryer
Saved 10% free delivery, 10% off military, and for customers of Giant Eagle
$ 70.00 off on fuel perks. Home depot, did not carry whirlpool? Lowes need to lower the price on there dryer cords, home depot has them for half the cost.
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