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Lowe's

2.1

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Lowe's Reviews Summary

Lowe's has a rating of 2.1 stars from 1,362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 78th among Home Improvement sites.

service
414
value
348
shipping
269
returns
255
quality
305

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New Hampshire
5 reviews
2 helpful votes
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I recently bought a house and have been working on so many home improvement projects. I am at Lowe's so much I should probably just get a part time job there! I have found the employees to be very helpful, the products to be great quality, and the prices to be reasonable. I have bought a ton of plants, mulch, and other lawn materials in the past few weeks and have gotten some great deals!

Date of experience: June 1, 2015
Illinois
11 reviews
20 helpful votes
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Ordered a stove
May 29, 2015

Well I finally got it delivered. They cam in and installed it quickly left it a bit high. Then I tried to back and every time I did the food was over done so I called and they guided me to adjust the heat. I asked for a service person to check the setting. But they didn't suggested I get a thermometer and check. The oven was running 50 degree too high. And the stove take forever to get hot. Don't know why they did not check everything before leaving

Date of experience: May 28, 2015
New Hampshire
3 reviews
3 helpful votes
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The only minor problem I've had with Lowes in the pricing on their website does not always match the local store even after selecting my local store. At times I have had to show them the price on their website. Keep in mind there are times the local store price is HIGHER than the website - thus order online (if there's free or low shipping) might be a better option

Date of experience: May 22, 2015
California
41 reviews
127 helpful votes
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First of all, I like Home Depot. So, why am I here? Simply, I really like Lowe's too. In some ways, I must like them a bit better. I've many of the same praises for both e.g. great service, great products, helpful employees...
However, reviewing my most recent substantial purchases (new washer/dryer, vinyl fencing, pressure washer...), I got them at Lowe's. Hmmm, makes you wonder. That says something...
That being the case, the Lowe's stores seem brighter/more appealing than HD. As for me, I don't really care one way or the other. However, my wife definitely likes Lowe's better for those types of reasons... thus, the previously mentioned purchases. What can I say? If she's happy... well, I'm happy 8^)

Date of experience: May 19, 2015
Michigan
3 reviews
0 helpful votes
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This place is like a fancy version of home depot but still cool to shop at.

Date of experience: May 15, 2015
Alabama
23 reviews
53 helpful votes
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Had entire house carpeted nice price including labor. Problem was they sent 3 guys to install only ONE spoke a tad bit of very bad English.

Date of experience: May 14, 2015
Washington
18 reviews
5 helpful votes
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Selection!
May 14, 2015

Lowe's has a wonderful selection and particularly nice employees who go out of their way to help.

Date of experience: May 13, 2015
Indiana
3 reviews
1 helpful vote
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I always buy my lumber from Lowe's. They often have sales and it's easy to access through the garden section.

Date of experience: May 7, 2015
Tennessee
36 reviews
46 helpful votes
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We bought a home and have had many projects, one of which is replacing doors. I called them after my bad experience with Home Depot and because of what we had gone through, they did the estimate at no charge. Our installer was Steve, who is one of the nicest, laid back guys I've ever met. He and his assistant did a wonderful job on all doors, and Lowe's calls back to make sure everything went okay. If we buy more lumber than we need (or anything) they gladly take back the leftover. They also give a military discount, which adds up.

Date of experience: May 4, 2015
Florida
3 reviews
6 helpful votes
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I have had to go to the Lowe's store in Alachua, FL a zillion times for different needs as we build a house. The appliance dept. and Son, one of the employees has gone above and beyond helping us. Even the delivery people for the appliances were great - as our original w/d combo. Wouldn't fit, so we had to return. We have gotten so many items from them and their return policy is great; they have a special way of tracking all your receipts if you sign up for a special card---great idea.

Date of experience: May 3, 2015
New York
12 reviews
12 helpful votes
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Junk!
April 26, 2015

They and home despot go to manufacturers and have items made cheaply just for them, do NOT ever buy ANY faucets from them, especially NOT Moen! The warranties are USELESS as Moens made for bLowes and Home Despot are cheap knock offs made by a 3rd party in indonesia for bLowes! $300 faucet lasted 4 months, lowes gave us the run around, Moen would NOT repair or replace it, we were out $400! Same goes with ceiling fans, they only sell items from certain manufacturers and not all home improvement product manufacturers, only the ones who WILL make knock off cheaper just for them is what they sell! Do yourself a favor, only buy from a REAL lumber yard/hardware store/plumbing supply house!

Date of experience: April 26, 2015
Idaho
19 reviews
25 helpful votes
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They usually have the better prices and the most trustworthy staff.

Date of experience: April 21, 2015
Ohio
8 reviews
0 helpful votes
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The best!
April 18, 2015

This is my favorite store of all! I have never shopped on line with them, however have spent many hours in store. Could spend days! They have the coolest stuff! A little pricie on some things, but so much ''stuff'.

Date of experience: April 17, 2015
Tennessee
9 reviews
4 helpful votes
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$$$$
April 12, 2015

Everything always costs so much. You have enough customers that you don't have to have such high prices; however, the quality is fantastic.

Date of experience: April 11, 2015
Tennessee
3 reviews
0 helpful votes
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I recently purchased a bathroom vanity including the granite top for less that $300 and it is beautiful and high quality for a low price, when you go to the gardening sections it is always WONDERFUL! The plants are the best!

The employees are helpful and friendly, you can always find somebody. Unlike other places:)

Thanks Lowes!

Date of experience: April 9, 2015
Oregon
15 reviews
51 helpful votes
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I usually shop for the kind of items Lowes's sells at Home Depot to get a better price but I have and do occasionally shop at Lowes just to get something different or in a category where Lowes has a better or more stylish selection. For example we bought some molded ponds there and an electronic door lock, but I never even look in its lumber section. Eagle Hardware though was even better until it went out of business. The same rule that applies to Home Depot applies here though. If you want to buy just a few screws, nuts or bolts and might even need help finding which one matches what you bring you are much better off going to typical hardware store, even Ace Hardware and we like also a store that specialized in nuts and bolts of all kinds. I use Amazon.com to buy odd sizes of duct such as 5 inch ductwork to replace what was on a an old installation. Lowes does a better job of presentation of products than many of its competitors in terms of display.

Date of experience: April 5, 2015
New Jersey
33 reviews
69 helpful votes
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For a while, they were giving Home Depot a good run for their money, but somewhere along the line, they seem to have given up. Their prices, products, services, etc just are not living up to the standards they originally seemed to have set for themselves. Maybe they'll come back but Home Depot is still king.

Date of experience: April 1, 2015
Illinois
3 reviews
4 helpful votes
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Many great plans
March 31, 2015

Looking at house plans are one of my wife's hobbies. She really liked this book. There are big houses and small ones.

Date of experience: March 30, 2015
Idaho
24 reviews
161 helpful votes
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Their employee decided to insult and ridicule me when I asked about a Veteran's discount. I have not set foot inside a Lowes since that day, and I never will.

Date of experience: March 27, 2015
New York
20 reviews
19 helpful votes
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AMAZING
March 25, 2015

Pickup Orders are super easy with no hassle & fast shipping.

Date of experience: March 24, 2015