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Lowe's

2.1

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Lowe's Reviews Summary

Lowe's has a rating of 2.1 stars from 1,362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 78th among Home Improvement sites.

service
414
value
348
shipping
269
returns
255
quality
305

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Colorado
19 reviews
63 helpful votes
Follow Marian B.
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Lowes often carries different brands than Home Depot. Which can be nice. Off line, in my neighborhood, they are opposite each other. You have to park out of state to get into Home Depot. You can park in front of the L at Lowes, no one is there, plenty of people to help, I have no idea why this is. They are just fine. Its always quicker and nicer to go to Lowes in my neighborhood.

Date of experience: October 13, 2015
Michigan
9 reviews
5 helpful votes
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You can get it there.
October 13, 2015

The biggest drawback to Lowes is there aren't enough of them. Their quality is Superior to their competition, but they are too far away to go there often.
Sad in Mid-Michigan

Date of experience: October 12, 2015
Texas
17 reviews
13 helpful votes
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Over the last couple of weeks, I bought some things I needed to get my greenhouse ready for winter. Most of the lumber, hardware to build the greenhouse was bought there last year.

I wound up getting one board too many - and they took it back no questions asked.

I also bought a new Bissell vacuum that was on sale. I waited almost a week to take it out of the box and use it. I discovered it was missing a couple of the attachments. When I went back to the store today, I talked to one of the managers in the appliance department. We went over to their display area, and he gave me the attachments I needed.

Also, it's the end of the season for plants. I talked to the garden center manager and he gave me a great discount on some perennials and on bulbs. I bought so many bulbs, I shared with two of my neighbors and unless I happen to find a bulb variety that I would like to have that I don't have yet - I won't ever have to buy bulbs again.

Date of experience: October 7, 2015
Minnesota
6 reviews
15 helpful votes
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Very good!
September 21, 2015

Great store, great service. Veteran discount. I go there a lot.

Date of experience: September 21, 2015
Texas
20 reviews
16 helpful votes
Follow M M.
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A little high
September 21, 2015

I come here to hedge the cost of Home Depot. I have to check their prices but they always seem to be higher than Home Depot. I still make purchase here though.

Date of experience: September 21, 2015
GB
2 reviews
12 helpful votes
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My garden looks amazing now
September 19, 2015

I week before i contacted them for my garden renovation. They were here on time and they also give huge discount. Which was amazing

Date of experience: September 19, 2015
Washington
7 reviews
2 helpful votes
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Love lowes they have a variety of products and you can find anything there plants, appliances, air conditioners anything the home owner could need.

Date of experience: September 16, 2015
West Virginia
2 reviews
0 helpful votes
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Good line of items
September 12, 2015

I am amazed at Lowes.com. Everything from the store is online which makes it extremely easy to check things out before heading to the actual store. Most of the time I just check online before making a trip to my local Lowes in Texas. However I did order a few items they didn't carry on the website. Very easy and cheap shipping too! Many sales and discounts come in the mail as well... Especially for the paint which can be expensive. I highly recommend Lowes.com and the brick and mortar stores.

Date of experience: September 11, 2015
Kentucky
21 reviews
14 helpful votes
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I have shopped with them!
September 11, 2015

We bought a brand new refrigerator from them and it was priced reasonably. We had to wait to get the refrigerator but as soon as it came in from the Whirlpool factory they brought it over and set it up! They were considerate and careful when moving it in to set it up and did no damages to it what-so-ever! I love my regrigerator and it's working in tip top condition! Thanks Lowe's!

Date of experience: September 11, 2015
Minnesota
6 reviews
17 helpful votes
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Good deals but...
September 11, 2015

Can sometimes find better prices elsewhere. Great quality products though

Date of experience: September 9, 2015
New Mexico
5 reviews
17 helpful votes
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I was sent a real nice email of clearance items. I went through and picked several items to buy just to find out nothing was in stock. Then today 9/7/15 I get an email reminding me that my cart will expire. I checked my items and they still were not in stock.

Date of experience: September 7, 2015
Austria
1 review
0 helpful votes
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A solid shop
September 5, 2015

Many say it's like Home Depot but better - and I agree. Really liking it.

Date of experience: September 5, 2015
Mexico
40 reviews
74 helpful votes
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Above the 5 stars
September 5, 2015

Any problems any needs and a cal to Lowes and they are willing to help and be there. Outstanding customer service. I prefer this way more than home Depot.

Date of experience: September 5, 2015
Ohio
5 reviews
1 helpful vote
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Great place to shop
September 3, 2015

Everything you need for home improvement all in one place. With the items that they have you can build a house from ground up.

Date of experience: September 2, 2015
Georgia
3 reviews
9 helpful votes
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I honestly don't know how Lowes stays in business. Staff is unreliable and there are no clear procedures apparently so there is a problem EVERY time I order an appliance.

Date of experience: September 1, 2015
Virginia
9 reviews
34 helpful votes
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Lowe's has always been my go-to store for hardware and gardening. They stock a good deal of items that other stores do not have which have uses that go beyond their advertised use, for instance the concrete mixing trays which can be used for fish ponds, above ground gardens and miniature play grounds for turtles and small pets while keeping messes neatly in one place.
Their prices are comparable to other hardware and gardening stores and they carry a good variety from different brands so you have a choice as to what you want to use.
They often have year-end sales that will blow your socks off at how cheaply you can purchase plants, bulbs and seeds, many for over 80% off.
They even carry Yellow Wood products which are hard to find.
They have a good return policy if things do not work out as expected.
All the plants I have purchased there survived and thrived and the gardening equipment; shovels, pruners, string trimmers are in their fifth and sixth year or use or longer and still functioning like new.
The salespeople can be a bit annoying asking if you need help every time you turn the corner, but it is nice that they are there if you need them, though good luck if you want them there to cut a chain or make a key! Still, they tend to respond fairly quickly when you press the call button unless you press it repeatedly, then I think they come slower just out or principle.

The personnel are friendly and knowledgeable and usually older, so more dedicated and on-task and they make shopping fun by creating centralized shopping areas where you can browse.

Their indoor garden area has cute garden statues, wind chimes, planters and arrangements so they have a good option of gift giving ideas to brighten up the home and garden as well.

Check-out lines are rarely long and move quickly and you can order on-line and pick up at the store. It is rare to find anything that is not in stock.

Date of experience: August 31, 2015
Kansas
6 reviews
10 helpful votes
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Almost all the items are more expensive than Amazon

Date of experience: August 27, 2015
Connecticut
7 reviews
3 helpful votes
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When you want a question answered or can't find something, they have staff waiting eagerly to help you. It's a pleasure to stop there, compared to most competitors.

Date of experience: August 26, 2015
New York
4 reviews
12 helpful votes
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Great floor associates
August 19, 2015

Bought a dishwasher and a stove here. Store associate was very helpful and friendly. Got a great deal and fast professional and free delivery. They even took out my old appliances and hauled them away. Will definitely come back again.

Date of experience: August 19, 2015
Turkiye
2 reviews
50 helpful votes
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Customer service here is many times better than that of their competitor Home Depot. Case in point, I needed a plumbing piece for a trap on my sink and had to wait 25 minutes for someone to help me in a home depot. Lowes had an employee find it for me thanks to those little buttons you push to call for help in the store. Little things matter..

Date of experience: August 18, 2015