Lowe'sReviews 1,362

Bought 2 appliances at Lowes. Rebate offer said I was eligible for a rebate. Lowe's sent me an email which said that all I have to do is fill in the information and send it in since I made a qualified purchase. Receipt was attached to lowe's email, Filled in paperwork, sent it in. Almost a month later get a letter that refund was rejected because I didn't buy qualifying items. I clearly did and have receipts and emails from Lowes themselves to prove it. I can " appeal" my refund case decision to Lowe's but I only have about a day to do it since deadline is September 1. Conclusion: LOWES USES LIES and FRAUD to cheat its customers

We recently purchased several appliances from Lowe's for a new house. The refrigerator we ordered didn't fit. We thought we needed counter depth but the sales associate assured us we didn't and wouldn't want that. Anyways we went back to the store to look at other refrigerators that would fit. We could find no one in the department to help us. So we asked for a manager who took a very long time to show up. Then he barely helped and walked away didn't even bother to close the sale . So we got a refund and went else where. Now for the dishwashers. We were to have a delivery on Mon. We called Lowe's Sunday afternoon because we hadn't heard when they would be delivered. Lowe's said they could not tell us when the delivery would be there until the next morning at 6amand could not give out the delivery company info, but we would get an automated call that evening from the delivery company with a time. Guess what we never got the call. So we called Lowe's next morning (got up at 6am)and they said we had to call the delivery company and gave us the number. Now remember the night before they said they couldn't give out that info. Turns out delivery will not come until 7-9 pm! The worst thing is no one at Lowe's even seems to care. They don't want to help or care if u come back.You also get told two different things and staff is lacking in training.We will never do business with them again! And I will make sure to tell everyone about there poor customer service and lackadaisical attitude.

I purchased a Husqvarna lawn mower at the lowes store in Westborough MA because of an advertised 3 year warranty. I still remember the customer service rep who sold it, saying "silly to advertise for 3 years... it would be criminal to sell a lawn mower that didn't last at least 5-10 years".

Well 2 years later it just stopped turning over, a month of phone calls all saying that it would be covered with no update from the servicer and finally a phone call saying I would have to pay $500 to get it fixed. The stupid thing only cost $400 in the first place. Oh, and if I want to contest it, I have to call husqvarna and tell them to call some third party repair shop. Lowes says (Verbatim) "It has nothing to do with Lowes anymore".

Well, since I'm about to spend $8 k on patio supplies, $15k on new windows, and as a home owner, I do home repairs every year... I have nothing to do with Lowes anymore.

Almost identical experience. Started an $11,000 remodel on two bathrooms. Began in April completed in August. All counter tops ordered were incorrectly measured so we had to wait another month. The installers were competent but left a broken mirror which they blamed on us. Installers had no idea what they were to do when they came to the house. We had to tell them what to do. Very poor management of the project. We had to argue with the store several times to get the project moving and installed correctly. Many redos need to be aggressively demanded. Never again!

I bought one window and one door and installation. The installer did a fine job. However, it took forever. To be honest, I ordered them on June 5th. The door was installed in mid-July and the window (which was left here when the door was installed) on August 15th. My credit card was charged the full amount June 26th. All the work was done well but I would not buy any services from Lowes in the future.

I would give a zero if I could. I ordered a dishwasher a month ago from Lowe's in Hibbing MN and I was told that the purchase price included installation ( I specifically asked because I was going to go through Sears in Virginia otherwise). It was delivered today and now I am being told that the purchase price does not include include installation. I called the store and talked to a "manager" and she confirmed that even if I was told that the price included installation, it does not. Unbelievable!

I signed a contract with Lowes to reconstruct my deck for 25k which was way above what private contractor price. I was happy to pay that amount for the possible headache an unprofessional attitude of some private contractor.
Lowes asked me to pay for the job all 25k upfront as it's their policy so they can pay for supply and hiring a contractor.
Here I am 3 months after signing and paying fully for the contract and yet to chase lowes to do this work. I request a refund and canceling the contract as this was the project of my family for the summer (now summer ended work not have started yet) they made promises to compensate for the broken promises etc...
They came demolished my deck and disappeared again...
This has been the worst customer service I've ever experienced in my life.
Lowes customer service is unbelievably low.
Unprofessional employees who have no respect for customers and have no values for customers right.

AVOID LOWES AS MUCH AS POSSIBLE.

Lowes uses Synchrony Bank for all your promotional purchases and until they get away from Synchrony I will buy no more from Lowes! I have used the word fraud with Synchrony so many times I've lost track. They chg interest for no reason that they can explain. I have to call monthly now to make my payments to make sure the money goes to pay off the first expiring promotional purchases and even after my monthly calls they still fraudulently chg'd me $43 interest last statement. I have over $2100 in interest refunds the last 12 mos. The only fair description of their practices in FRAUD. Thankfully I have absolutely none of these problems with Home Depot thus they are my store moving forward. I've spent tens of thousands at Lowes and HD remodeling our 37 rooms and lodge near Yellowstone but from now on all goes to Home Depot!

My credit card was charged a wrong amount on a transaction, and when I called customer service to verify it, it was a long wait to get through, after I got through someone hung up on me, when I tried calling again and waited 15 mins to finally get to an agent, he put me on hold for another 20 mins to verify the transaction, and finally the answer was "I'm not sure, why you were charged more". I cancelled my purchase and bought from somewhere else instead. Very poorly trained customer service agents!

I bought a dishwasher from Lowe's online because the store did not have the product I wanted. Waited two (2) weeks for delivery. I had to pick the item up at the store. Later I was told they could have delivered the dishwasher to my home free of charge. The item arrived damaged, no one from Lowe's inspected the item before my husband loaded it on his truck. I asked to speak to the General manager. It took him three (3) business days to contact me and he suggested I reorder another dishwasher from Lowe's and offered a $42.00 discount if I wanted to keep the damaged item. Talked to customer care several times and was given incorrect information every time I called. There is no customer care for a Lowe's customer. BUYER BEWARE, this company has a one (1) review rating. It doesn't get any worse than this.

I recently purchased 4 items online and a gas stove in a local store. I received one of my online orders and never received the other three. I never received any emails, phone calls, etc. Every time I call they see the order and don't know what happened. After 2 months of phone calls, they said to call them back on Monday and they might have an answer for me. Really? I need to call them? I don't think I can sit on hold for over 20 minutes while at work. The woman agreed to call me. We'll see. Now, on to the gas range---$1,700 spent in the beginning of June and every time I call it is delayed another 2 weeks. Lowe's have never contacted me to give me updates. I've ordered six things from Home Depot and received all of them within a week. I also received emails telling me what the status was. Very frustrated! I will never order from Lowes again.