Lowe'sReviews 1,362

I have dealt with 3 ladies over the past few years. Emma, home appliances. Emile, paint and most recently "Ronnie" in garden tools. They, each and every one is the consummate professional. They are positive, helpful, knowledgeable, and, in today's world, this just lays me out,... they are not only helpful, they really like their job! As I'm writing this long overdue bit of praise, I can see their faces. I am 77, critical of everything! Always have something to gripe about! Stay with me now, they, everyone of them, not only put up with a cranky, impatient old man,. Emma, Emile and Ronnie all provided unbelievable, knowledgeable service,... they put up with me!

Bought new clothes washer. Didn't learn from first purchase that flooded laundry room. Same thing happened. Connection between Lowes purchased flex pipes and washer leaking all over laundry room. Looks like they damaged my water faucet, can't turn off water. They refused to send anyone out for two days. Warrington, Pa store team, "nothing we can do". Escalated to corporate. Someone from our team will respond. A day has passed, no contact. The delivery team is strictly dump and run. Wish I had read reviews before I shopped at Lowes.

I don't shop at Lowes very often. They have serious operational issues and don't care at all the difficulties they visit onto customers. I hadn't shopped since 2016 because the Rubbermaid Deck storage cabinet I ordered for pickup could not be found, they sent me an email it was ready for pickup. However, I showed up the next morning and it wasn't anywhere to be found. Instead of delivering it once they had found the cabinet, they kept me waiting for over an hour until they dismantled a display cabinet and presented that to me, missing parts with no price adjustment. I refused that. Eventually Lowes found the units stuffed on top of a rack with no explination why they were in the back of the store and not the customer pickup area. I wrote to corporate about the terrible experience and they responded back that the store management would be contacting me. I was never contacted. I hadn't been to Lowes again until a AA battery deal came up on slickdeals. I ordered the for pickup and made a trip to retrieved the package. Once I got home, I discovered that I was given someone else's package, Tub Facets in a brown paper bag. I email Corporate explaining that I would not be back at that location and to ship the batteries to me and provide a way to send the tub facets back. A reply came back that the store managers would be contacting me. I never heard from the store and after two weeks I sent another email that I had not been contacted and I was going to write a SiteJabber review. Again I was promised to be contacted and I haven't. So, here's my warning. Lowes has serious problems with follow through and no one in the organization will take responsibility to resolve problems.

I was set to receive a refrigerator, I never received the phone call to let me know the delivery time. I called customer service at the store and they let me know it was the window was 9 am to 1 pm. I sat and waited and called again at 1pm now customer service gave me the number to the delivery place the time has been moved to 2:30pm. Now 2:30pm comes and goes and no delivery i call AGAIN and this time they claim no one was home, which is total nonsense. They think that describing the outside of the door proves they were there and knocked. The real problem was at no time did i receive ANY phone calls i signed up for a credit card when i purchased and let them know that my name and phone number had changed and each time they tried to use a number that was disconnected and every time i called and at the time of the purchase i told Loews they were using out dated information from when i purchased in the 1990's. So the here i sit with my kitchen in disarray and no refrigerator
NOT HAPPY!

Since this initial "surprise", I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting items.
However, I did not find this similar restriction with two local stores on delivery installation. It was strongly suggested to have new hoses, dryer power cord and non-plastic venting. Perhaps my situation was unique because I had recently replaced the various components from Lowes when remodeling the laundry room and to rebuy made no sense.
I went back to my local Lowes and found them willing to work with me. Again the issue is with the delivery/install process, outside service. Lowes gave me the needed 4" extender for the dryer and I declined the zero clearance venting. I went home installed the power cord, reversed the dryer door and inserted the vent. Unsure if a return call from the delivery/install would be made despite Lowes efforts.
Lowes again provided me a new set of hoses for the washer. Identical to the ones installed that was only 2 months old. A follow up call was made by another delivery/install team. They tried to hook up the washer, unsuccessfully. The previous washer was 19 years old, a Whirlpool and used an anti-siphon connection at the stand pipe. The replacement GE would not seal/connect at the standpipe. They recommended a straight replacement standpipe. In discussion they had no awareness of having a trap to prevent sewer gas from entering the home. It was obvious that their knowledge was very limited. Told thanks and terminated the visit. I called a local plumber who successfully addressed the standpipe hook up.

We had the absolute worst install experience. Hired them to replace an existing fence, which was installed with crooked cuts, boards not even properly nailed down, a gate not level so it can't even open in and one side of the gate was just hung off an existing ten year old fence line.

Lazy, unprofessional response to my issues with the general sense that I could just as easily be talking to a robot as a real person.

Would NEVER use Lowes for an install job ever again.

Imagine you own a home, imagine you want to upgrade/update your windows and doors, imagine Lowe's enters the picture

Now imagine a salesperson -from the Paterson Lowe's-; kind, courteous, follows up, is polite about spending hours with you during the selection and approval process. Comes in the evenings making it oh so easy for you to sign on the dotted line. Promising in writing- a delivery and installation date 2 weeks after the contract is signed.

Now fast-forward 6 months into the future and note the following:

1. Windows that were either installed incorrectly or are missing pieces
2. Screens that are ripped and/or bent
3. A front door which -after much ado- was returned but never properly refunded
4. A lifetime guarantee which clearly nobody takes seriously and exists in promise only
5. A company which -even after trying to resolve issues with much patience and follow-up on the client's side doesn't care.

Unfortunately we live in a world where a company who has been lacking basic communication skills can survive, where a customer's complaints and attempts at securing what the signed contract called for a promise to the client- can not only be not kept but the customer also penalized for attempting to resolve the issue. I am left paying for a job half-done with no avenue for recourse.

How is that OK?

Lowe's in Brookhaven, Pa.is the best of the best.
The store is spotless, the service is great, by service I mean the clerks working on the floor are readily available.
I go in that store often and not once did I have to wait when needing help, they actually come up and ask if they could be of service, and it's always with a smile and helpful attitude.
The one problem is the store is smaller than the average Lowe's so it appears stuffed with merchandise, and every once in awhile they won't have something another Lowe's that's larger would carry. That's rare though.
The return policy is no problem, it doesn't matter for whatever reason something needs to be returned, they gladly refund your money or allow you to choose something else.
The whole atmosphere is customer friendly.

I just checked out at the Gonzales, LA location. There were no checkout representatives working so I went to self checkout. They had an associate who sat on a chair and was of no help! I had a buggy full of items. The checkout machine had multiple issues and the associate would just stare at me till I asked probably 15 times for help! She was worthless! They should have at least one checkout associate for people who have a buggy full or don't want to use the self checkout

Appliances delivered not once but TWICE damaged badly. We took off work twice to be there for delivery. The delivery guys were much more apologetic than Lowe's was. Lowe's did not care that they delivered 4 damaged appliances TWICE. When we went back to get our money back to go with another retailer, the girl actually shrugged her shoulder and said "it happens".
Lowes does not card about its customers time or their money. Go somewhere else to spend your hard earned money!
Melissa Boykin

My Father Bought a Brand New Fridge from lowes in Huntington Beach CA and it was delivered by a third party company: Goodfellas Delivered Inc. at ******* Rosita Pl in Garden Grove. My 82-year-old father asks Mr. Miranda the driver if he could take the paper off and unbox the brand new refrigerator. The driver refused, my father asked the man can he put the door handles on and he refused. The driver said its not his job and went to get his dolly to take it Back to the store. I have never seen people as rude as this delivery company

Buyers BEWARE! LOWES LEOMINSTER MA Don't Order anything from this store. We went in the store over a month ago, in Leominster Massachussets and purchased a fence a whole fence to be more precise from the show pieces outside the store, well not only they have different pricing outside and inside which we found out later from one of their own employees which)( i must say they did give me a refund.) finally two weeks later we got the call that the order was in, so we rented a large truck to pickup the fence got to the store and waited 2 hours and they couldnt find it. So rental truck money spent. And gone for nothing. So then we were left in limbo for another week despite the numerous calls about the fence. Finally i wrote an email to lowes and got the store manager who promised to check on it and nope no call back. Two more weeks passed by and we find out that allegedly the posts were missing. Once again waited and we were supposed to get delivery now for our troubles. So now wer are over 21 days and we get a call last night that the fence would be delivered between 9 and 1 pm today. We take the day off from work and no fence got delivered. SO BUYERS BEWARE.