Look FantasticReviews 650

Unfortunately I missed checking customer reviews before placing my order with Look Fantastic. I don't know what has happened to this company as I am pretty sure I have ordered products from them in the previous years, and the order was shipped very quickly from UK to my address in Holland. Not this time. Order placed - email sent next day by Look Fantastic confirming order despatch with a tracking number. The tracking information only shows that shipment has been made to the destination country. I am unable to find out any type of information to track the order once it has arrived. The order was placed at the beginning of January but not received and it's now the end of January. I tried ringing Look Fantastic but obtain a customer service recorded message, so you just keep hanging on the line costing more money. I have also sent emails. In the email confirmation receipt from Look Fantastic they promise to reply within 1 day. This also hasn't happened.

My word of advice to anyone thinking of placing an order with Look Fantastic is to save your money and look elsewhere.

This company appear to take money without shipping goods. Nothing other than a bunch of crooks!

Please be really CAREFUL if you are thinking of purchase items from LookFantastic! I purchased the Moroccanoil Moisture Repair Conditioner a few days ago. I have used it for only 3 times. Two days ago the bottle was accidentally dropped from a merely 30-cm platform and to my surprise the pump dispenser just BROKE IN HALF! And the entire bottle is ruined!

I have used other cheaper shampoos with pump dispensers, and this problem has never occurred before. I strongly suspect that this bottle that I have received has spent a long time in the storeroom, and is already of DEPRECIATED quality before it is sold to me. I tried to contact the contact the customer service and after 2 days of patient waiting, they replied that "a product can only be replaced if it is delivered to you damaged and cannot be replaced if damaged after delivery."

I have had similar experiences with FeelUnique.com and ASOS.com and have received either a replacement or a refund f
Rom the 2 sites. In contrast, the customer service in LookFantastic has been really disappointing. After sending me a product of such poor quality, they are just trying to avoid their responsibility without even offering me an apology!

Think twice before making your purchase with LookFantastic because your basic right as a consumer to receive a product of reasonable quality cannot even be guaranteed!

It is not the money, but the ability of a company to earn consumers' trust that matters. Unfortunately they have lost my trust.

Worst customer service I have experienced so far. Do not recommend to order from this site! I have received my order, there was a wrong item in it. Have tried to contact customer service via Internet and email-no answer. I live in Sweden and do not wish to spent my money on calling them. I wait for responce some more and then see if I can turn to charge them legally through our swedish konsumentverket, which deals with $#*!ty companies like this one. May be that will teach them.

The worst customer service on the planet!"

We have been using L'F' for around 5 years plus, spending around 3000UKpounds per year, do you think that would be classified as a good customer? Apparently not, our last order for 800 pounds was made 11 days ago... after 5 emails no replies then 4 telephone calls costing us around 50 pounds [as we live in Kenya] we find out from some of the most surly unhelpful people, I've ever come across, that it's still in the warehouse, not even been sent, when we explain that someone is carrying it over for us in 2 days time, you'd be mistaken in thinking they'd rush it through, NO NO NO, Didn't even bother to call us back, we ring again 20 of the 40 items are out of stock and won't be in stock for 3 weeks or more!

Terrible experience. Order made 7/3/11 today it's 8/22/11 and my order hasn't been sent yet. I've sent at least 10emails to the support service, they say that"part of the order is out of stock so this is holding the full order". Well, I decided to cancel this part "out of stock",(so the never ending order could be sent right? Wrong!) another e-mail, but NO ANSWERS, NO NEWS. I'm really fed up. I'VE NEVER NEVER BEEN TREATED SO BADLY by buying on line. Not only I'll never buy there again, but I will also warn other customers not to fall into the trap of low prices free shipping as I did... just look at the result!

I came here to share how bad experiences I had with lookfantastic.com. I must confess I made a mistake when I ordered some goods from this "webshop" (no idea how to call this company, in a shop usually you get what you pay for). They claim: "Our orders are sent via courier and are normally delivered within 48 working hrs". Well I waited for my package a month. Received the holy nothing. Sent them dozens of e-mails. No answer. Called them, asked to refund my money. They said my money will be in my account within 5 working days. Another 2 weeks has passed by. Still have not received my money. At least I contacted my bank, hoping to finally see my money again. I conclusion: forget this obviously fraud, untrusty company. Thank you lookfantastic.com. Thank you for NOTHING.