Look FantasticReviews 650

So far, so bad. I've ordered a simple thing from them on at the end of August. While they said they sent it, the tracking link does not work, so impossible to verify. After three weeks and a couple of messages to them (only through the rather complicated site and always with different names on the rather unsympathetic replies), do I get a demand to fill in a form and sign it (by hand only) then email it back to them so that they can start procedures to replace the order. No, after 1 month, they sent me notice to say that the new delivery is on its way. Again without a working tracking link? And with an incomplete address (in the email)? And without the free gift that was supposed to be in the original order? It is hard to believe that this is a legitimate company and not some kind of scam. I'm still waiting for the final verdict, but as of today, there is nothing this company has done right except advertise free shipping and low prices on the internet (the easy part). Hope this helps anyone wondering about the quality of lookfantastic.com

Will never use these again, I ordered an expensive hair serum, well I thought it was expensive, £39 on their website. It arrived and when I opened the box the bottle had leaked and serum was all over, no damage to bottle just top not screwed on tight, nearly a quarter of bottle missing, I took photo's and emailed them straight away and they just said they'd refund some, they gave me £5, didn't even cover anywhere near the cost of serum missing.
I would not recommend anyone use this store, OK if things are not damaged, I've bought many things here but never again, don't trust that I'll not be loosing my money, no confidence in them.
Advise anyone to shop elsewhere.

I ordered almost $600 worth of products and over a week later still had not received my dispatch email. Tried to log in to account and it wouldn't recognize my account. Made new account and emailed them. Got response 48 hours later that the order number I provided could not be discussed with me because it was a different account! Spent MY money to call the UK to get answer and got put on hold for 10 minutes to be told my order was cancelled and I had not been charged. Will definitely verify this with my credit card company. Would NEVER order with this company again.

I used to like it and placed a couple of orders for the price and speed. I guess will never know how terrible their customer service until I have the problem. Because you will never get advice or solution from them. My recent order never arrived. So I got in touch with them, after 21 days waiting, the only things I got so far were apologies and a commitment to start the investigation. But, never an update for the investigation or advice for next step. Then, I flied a compliant, and that when I was more shocked with their attitude. First of all, the so calle"executive" didn't seem want to listen and understand what happened with me. He could not wait to shut me up with, again just a "sorry, I don't know,... I have no idea..." if you fill out a form, we will process your refund within 24 hours. And then I filled the form, you know what happened next, another message said, you didn't fill in all the items you haven't received so we can't process... (oh! What I filled was I didn't receive the order, I thought that supposed to mean, I didn't get anything in the order!) I just sent out the form again with all items descripted in details... Let's see what will happen next... I agree with someone's comment, they are trying to use the delaying tactics to make it difficult for you to give up.

I will never ever recommend it to any one...

This company sent me empty product boxes. After numerous contacts via their website & emails (including 1 where they told me to send an email to an incorrect email address) over 4 weeks without any resolution I finally rang them (paid for international call from Australia to UK) & spoke to a young female. I was kept waiting whilst she "checked it out" and only after I stated that I would report them to online fraud authorities, was finally told that yes they had received my email with the completed "non delivery disclaimer form". I had advised them many times that I wanted the missing items resent but she still asked me if I wanted a refund or the goods in question. I asked for the items to be sent express post but was told "we don't do that". No apology for their colossal mistake. The items were finally received almost 6 weeks after my initial complaint. Included in the package was a discount voucher for fresh fruit & vegetables which would have been great if I LIVED IN THE UK! These people are idiots, their customer service is a joke and they need a massive kick in the backside. Suffice to say I will NEVER buy anything from them again.

I decided to order a GlamGlow mask on LookFantastic as it was cheaper than what it was being sold for in Australia. I have had previous issues in the past but I was desperate to the get the product! I opted for the standard delivery and it said that It would arrive in 10 business days... Cool! So i ordered it and never received an email to confirm that the item was despatched which I thought was strange. It is now 10 business days and I emailed them asking what was the status of my order. I received an email to say that it may take up to 60 business days for it to arrive! 60 BUSINESS DAYS! No where on their terms and conditions or any of their policy does it say that an item may take up to 60 business days to arrive! Im furious! I have demanded a full refund! Terrible customer service, should have paid the full amount in Australia. Do not buy on this website..

Previously used to purchase from look fantastic with no problems. But with my last order I realised as I pressed accept order that the delivery address was incorrect. I then msg them advising correct one straight away. Didn't get a response so called and was told I needed to cancel order online. Tried to do this but their own website wouldn't allow me. Contacted again to be told they would do this either at warehouse or courier. I then received a Hermes notification advising it had been put through letter box. Called again and MSG again to be basically told not their fault and would advise I go to my old address. Such bad customer service seems to be a classic computer says no and didn't carry out promises to cancel.

It was my first order from this web site. There was an offer like "buy 3, pay for 2" on real techniques brushes. And i took the chance ordered rt powder brush, bronzer brush and the blush brush free (this one was free according to the offer). I also bought another product at the same time.
However, my items sent seperately 1 week later after i placed the order.
They've sent the blush brush first (without the tracking code) because it was free?! Why did they send it seperately, never understood.
Than they send the rest of my order (with a tracking code).
It took 20 days to reach me the items, but i never got the blush brush.
I send emails for 2 times. They said they're sorry for the item has been lost in transit. And they can't refund my money because the item was free (3 for 2 offer). They offer a discount for my next order.
I think they never send the blush brush.

Update: I've received the brush a few days ago.

Ordered Dr Murad Eye cream, received my order within the specified time. My worry is that this cream is a fake after reading some of the reviews on here. I'm kicking myself that I didn't purchase it from a reputable store as I would have paid the same price for it. They lure you in with free gifts... in my case it was a 'beauty box with contents worth over 70euro'. In that box there was a hair brush, lip serum, eye liner & a moisturiser! Will not be using the site again.

Have successfully bought from this website in the past but its very hard to remove old postal addresses from account (if possible) and recent order has gone to the wrong address despite the right one being selected. Company claim that because they have delivered to 'the given' address then they have completed the order. Customer services hard to contact and generic. Have no interest in problems like this. I'm £70 out of pocket. I wouldn't risk it again.

I have been buying my hair serum from here for years on a regular basis with no problem. I recently received a damaged product from them, the top of the pump had been broken off entirely and it looks as though this happened in the packing department. When I contacted lookfantastic about this issue, they sent me an automatic and robotic reply with returns details, no sorry, no explanation as to why this had occurred. When I questioned them about this by submitting another query they then responded with a standard reply. I won't be using this company again.