Look FantasticReviews 650

I ordered over £100 worth of goods with a voucher code for 15% plus a free gift. The free gift never arrived and when I queried it I was told that some of the order didn't qualify for the gift. Had I known the exclusions I would not have purchased the items from LookFantastic because I could have got them cheaper elsewhere. There were no exclusions stated on the advertisement for the code and no link to point me to anything like that.

When I explained this to the customer 'support' (for want of a much worse word), I received absolutely nothing back! I emailed the feedback team, I sent another support ticket online, I tweeted and sent Facebook messages. The latter has only just responded... over 3 months after purchase! Nobody is taking any responsibility for the false advertising, nor do they seem open to upholding their offer. ASA have been informed. This isn't the first time this has happened either, a family member had the same problem last year and was met with a brick wall.

I also notice that LookFantastic attempt to remove or block every bad review of their services & fail to respond to a lot of customers who have problems or take responsibility for their actions. Be warned, you probably won't see a fair report on a lot of review sites.

As a loyal customer I cant really say how happy I am with their product distribution and packaging never the less the great products offered. But what makes a great company is how they keep that loyalty going. I recently made and expensive purchase from lookfantastic and one of the canisters came empty, so I did what any customer does which is contact customer service and provide photos of the issue, well looks like you can only contact them via their web page and there is NO help email if you want to follow and reply with the same complain number, they reply to your e-mail but you can only submit reply via lookfantastic website also it only allows one photo to upload.

So I sent several Complaints back and forth and customer service insisted I take different angles of the bottle "which I did". Their final reply was they were sorry but they will close this thread

I gave them one star because they have amazing products and offers but sadly they broke my loyalty and trust in dealing with them again

Absolutely agree with most of reviews! Scam awful company! Misleading shady dishonest horrible customer service! I would recomend to stay away as its west of time any way! They send promotions to email you buy thing then they would just cancel by telling it's not in stock! However, it's still on website! After millions calls to useless customer service they would tell you there was pricing error you not gonna get your items! As I send west of people time! Plus very very dishonest and shady!

Bought some ghd straightners for christmas for my wife they were faulty and i told look fantastic and asked if i returned them could u send me another pair they said no i had to return them to ghd for repair, they were still brand new i didnt want a repair but a new set they wouldnt exchange them said all faulty goods need to go back to ghd we have a procedure in place, also i needed to print a reciept and labels to return to ghd i said i dont have a printer in which they said ask a friend to do it for you i ended up ringing ghd and they were great they sorted it for me n sent me the labels, i will never buy off look fantastic there customer service is crap if you buy anything electrical off them be prepared to send them back to the manufactors, if i was u avoid buying off this company be warned

2nd time not to receive free gift. Added on to order so that the value was enough for the gift (as I would of bought the gift item soon anyway).
It did not arrive. Customer service is horrendous. I contacted them to say it had not arrived. I received a reply which didn't relate to the question at all. I had to contact them again - from scratch through your orders on the website as you cannot reply to their message. They then replied and said the gift wasn't available and would send another - but could I contact them to let them know if I wanted this! Again back through the website to contact them. Again this did not show up.
3rd time contacting them and I receive a message to say sorry about 2nd item not arriving please contact them again for a £10 voucher.
Ridiculous. Staff cannot deal with problems or the company is a con!
Either way I will never order from them again

Scam Company! Lookfantastic is a terrible company to order from. I spent almost $100.00 on product's that I never received. Got one response to wait at least 30 days and now has been a couple of months and no product or response to my last emails of concern on where my order is? No telephone # to call directly to talk to a representative. The website says to log into your account to send an email if you have any questions but now does not allow me to log in after they "shipped" the order that I did not receive. Can anyone help with this?

I tried to return an order after discovering that the products did not match the descriptions on the website: most of them were much smaller sizes than stated. I've now sent four emails to their so-called 'customer services' department and received a range of unsatisfactory responses, none of which suggest that their staff have even bothered to read my messages properly. The latest response states that as the boxes had been opened, the order is no longer in 'pristine condition' and therefore cannot be returned. How is one supposed to know that an order needs to be returned without opening it?! Their approach to customer service seems to be to reply as unhelpfully as possible in the hope that the customer gives up. Their responses also come from a 'do not reply' email address, making it impossible to engage in a discussion about the problem. I will never use this company again, or any of the other companies that fall under The Hut Group parent company.

I have ordered Kerastase shampoo and paid more than other websites because they offered the Loreal Maskara, it never came with my order when I checked the website again after less than 5 days of my order the price was lower and the free gift was only over certain amount. It wasnt clear when I purchased and I would have gone to amazon or any other website as they had the same product cheaper. They could not care less when I complained and I am just not buying from them again there are plenty of good places that care about their customers. Just don't go for them as if you have plenty of other options. That is my advice.

I ordered stuff from the blackfriday sale, and there was a free gift if you spent over some amount. Ofc i ordered so i get the free brush set and i even got an order confirmation for the stuff and the free brush set. I didnt get the brushes and when i contacted they said that they were sold out. OK fine but why put it on my order confirmation if they dont even have it?!?! If i knew i would not have ordered over the 70 euros or whatever it was. And to make me feel better they gave me a -20% code, yes the same one they send you every week 'because they miss you' and the reality is that the code doesnt work on 90% of the stuff thats in there.

It does not even worth any stars, TOTAL SCAM!
It says free Beauty Bag (worth £50) for an order that's over £50? BULL!
Before my order has been dispatched I got this email saying that the beauty bag will be dispatched separately with my items due to the low stock, after I got my order (which turned out to be disappointment after one another), another email came and said, oh sorry, we no longer have any more gift bag!
Seriously, I wished I had never shopped on this website, TOTAL WASTE OF MONEY!
So disappointed!

I have used lookfantastic in the past with no problems but then my goods have always arrived ok. However, on this occasion the Redken conditioner I ordered arrived in a broken container & the contents were wasted throughout the parcel. I contacted the company who requested photographs which I sent, they then wanted MORE photographs, how many photos can you take of a tub of conditoner? They then asked for the container to be returned before a replacement could be considered so they supplied a return slip, when I took the parcel with slip apparantly the bar code they supplied was incorrect. So I am now having to await their reply again asking for the correct barcode. One would think a company like this would offer a replacement for faulty goods without question to a customer who has been with them for a few years but NO. Replies to queries come with a no reply address so all in all very poor customer service.! Wont be using again.