Look FantasticReviews 650

Got my first beauty box and was not satisfied with value or selection so I opted to cancel my 3 month subscription. They informed me I was stuck and could opt out only at end of this period. I didn't ask for a refund or to be able to return anything... just to stop participating. No way was that going to happen. And beware there is an "auto-renewal" option you have to turn off or they will have you again. Don't bite my friends. Walmart and Target have beauty boxes that are cheaper and you can deal with Americans.

I ordered a hairdryer in the US, but it doesn't work in my network. There's not information about voltage in the description of hairdryer, but it's one of the most important options for every devices you sell! The LookFantastic refused to refund me the postage costs for return defective item. For me shipping cost for delivering hairdryer back to England is equivalent to the cost of the hairdryer.
I don't recommend this store anyone!

I have to admit my order arrived quickly and the products were excellent for a beauty box. I didn't think I would have any issues as I canceled the monthly subscription as soon as the box was desptached the next day by the 23rd of the month.

I received an email a week later saying my June box was on its way. I hadn't ordered it, nor did it show up on my account as an order. I contacted LF via all mediums and, yes 100+ people can't be wrong. No response for a day despite writing negative tweets, and FB messages. I then got a reply to say I had subscribed and I had to see out my term (a month which I had) clearly an incapable being who can't read, and unprofessional as it took so long to reply.

I can only deduce they have so many complaints they can't handle them. My situation is ongoing, but as a beauty blogger, they are going to get the worst review ever if they don't resolve this. I'll probably like the box, but it's the principle, that I didn't order it and followed their guidelines. Also the customer service girl should have known I was within my 14 day cooling off period, and by cancelling I was exercising my right to cancel. This was ignored or the girl didn't understand it.

Yes, these reviews are real. The customer service is bad, and is long winded. If they don't resolve things I will just keep writing bad reviews and post them on my site and social media.

Wish I'd read the reviews on here before ordering but unfortunately I saw there overall score was very good on Trust Pilot and didn't read any actual reviews. They took more money than I authorised payment for (isn't this fraud?) They then called me a liar and denied this happened, until I produced a screen shot of the transaction at which point they changed their story and still tried to deny responsibility. I finally got them to refund the difference only to find when my order arrived that the free gift worth £22 which had enticed me to buy from them wasn't in the package. Cue more emails back and forth in which they again completely failed to provide any customer service and called me a liar again. Each time you reply to an email you get a response from a different person and each person tries to fob you off with various reasons in which you the paying customer have no right to what you were promised. An absolute con to get people to buy and they obviously have no concern about repeat business from the way they treat customers. After having such a bad experience I went back to Trust Pilot to try to see why they have such a high score. It's because any negative reviews are removed at their request, there are numerous low scores annotated that they have been removed at the request of LookFantastic. It's disgraceful that Trust Pilot allow this, I for one would have avoided them like the plague had the negative reviews been properly counted into their overall score. Easy to get high scores when you only allow good feedback!

I ordered shampoo, conditioner in one order and two packets of Imedeen sun tablet s in another. The shampoo and conditioner arrived, severely damaged, damaged, lost about 50 percent of the shampoo. The tablets, ordered on Jan 11 has not arrived. I asked for a replacement and after 1.5 month they managed to get one packet here. They said the have set out replacement for packet no 2, which never came, They said they sent yet another replacement which also did not arrive. Now, May 13 they have sent out the 3rd replacement and because I told them we meanwhile have moved offices, they refuse to be responsible for getting this packet to me. I have written countless mails, having to log in on their website. They don't answer the questions you ask in you mail, it is like a robot is replaying, it really is like talking to a wall. They should close this website, especially after I read here that some of the product they are selling may be copies and not original wares, that is a horrendous thought. Don't ever buy anything from them.

Can someone please help me, I made a order through look fantastic. I live in Australia and this was the only website I found with the stuff I wanted! Now on the online tracker it says it has been delivered but... No parcel at my house, no slip saying I need to pick up a parcel and none of my family members have seen it! I tried calling the customer service number and it says the number you have dialled is disconnected! Can't find an email address either! Help please.

I created my account with Look Fantastic twice, ordered a bunch of items and after 3 days, when i tried to login, it says that my email address and/or password does not exist. I tried to do a forget password, and the email response i get is, my email address does not exist in the system. What the hell!

First time i thought i was my mistake, and recreated the account and reordered the items. Checked on Day 2 and items were in ' awaiting stock pick' status. Try to login on day 3 and account does not exist. After recreating my account the 2nd time, i sent an email to Customer Service with screen shots of my 1st order and CS responded that they could not ship the items due to security reasons.

Look Fantastic - if you dont ship to Malaysia, get the country out of your list. But don't freaking take all my orders with my credit card details and then proceed to delete my account!

Worst thing, there is no way to contact customer service unless one has signed up for an account! Idiots!

They are fine until you have a problem. Their customer service contact is terrible. They simply don't reply. Their chat facility is rarely working, but when they do respond on it and. You make the complaint they don't respond. You can't email, you must submit a form each time you make contact. I had purchased a faulty product, it took them 3 months to acknowledge receipt of returned goods, after almost 20 attempts at contacting them and after having to prove postage. They eventually offered refund, as the card I used to purchase product was out of date they refused refund and offered credit. I was so tired of fighting them I agreed to this. I spent my credit, and I am waiting 3 weeks for delivery! Received an email yesterday telling me that they had to cancel part of my order, no idea why, and no sign of credit. I'm dreading having to chase them for the cash, again.
Save yourself a lot of time and energy and AVOID this appalling company.

I made an order for the wrong item by mistake, and put through a cancellation request within minutes, before purchasing the correct item that I wanted in the first place. Request was denied, because they just will NOT lift a finger to provide any help to their customer. Instead, they let the order go through the slowest mail delivery with no tracking, and after several return requests they sent through a return form marking the item as "unwanted" by me, denying any responsibility so they can avoid paying return postage. Lamest excuse for poor customer service EVER.

I don't write many reviews but felt I needed to this time. I placed an order with this company and then looked at these reviews (I know I did it the wrong way round). After reading so many bad reviews I was really worried that I wasn't going to get my order, the free delivery or the free gift and that perhaps I should have shopped elsewhere. I called them up and asked if I could cancel the order as I had only placed it the evening before but the staff member said this would be tricky as the items were all in stock and it would be despatched later that day. I was very sceptical but agreed to wait a while and call back if I had a problem. Two days later and my order arrived, it had been shipped by recorded delivery, was very well packaged and included a gift bag with lots of sample sized items plus a full size tube of self tan (which I won't use but will definitely pass on to a friend or relative). Overall I have to say that I have no complaints at all from this company and am baffled as to why there are so many bad reviews on this site.

Ordered the item and believed it to be next day delivery as thats what it clearly said on check out. Then when receiving the confirmation email, it said I would be expecting the delivery the week after. When contacting the team they said I was in the wrong when i clearly saw 'next day delivery' on check out. I could have used another discount code if i knew i wasn't going to get the item on the next day. The team showed no empathy and didn't offer a discount. When enquiring about returning the item they told me i had to pay for the returns!

First 2 orders came without any problems and I was quite happy with the products also. My last order though, not so much. The order arrived with a missing item and a "gift" not in line with their promotional advert. First couple of messages of a long thread were dealt with fast and quite professionally I might say. They then sent a replacement for the missing item (I haven't received it yet though) but totally ignored the second part of my enquiry about the "free" gift (supposingly of a value over gbp50 while it only contained 3 sample size items of little to none value). Ever since any attempt I made to sort it out was either totally ignored or was being forwarded to another department to deal with it, without success I doing that I might add. I do not expect much at this point -especially after reading all other reviews- but I wish they could be reported to an authority or something. It s totally unacceptable and I would assume illegal to mislead the general public via false advertisement.