Look FantasticReviews 650

I have bought several orders at this site.The firs ones were ok, i was so excited to find this site. I een orderd something a week before last christmas and it came on time. But LAST ORDER that i recieved contained FAKE Aveda invati shampoos. Ihave been using aveda for years, an i know how the real product smells, feels and looks.the ones they sent me smelled like soap, te color was much lighter and the texture was more like a fluid(as if it was water mixed in). I contacted them about this but they havent reolied yet. Also aveda invati spray smeeled like alcohol. Like it was spoiled. Now i'm starting to think other products i bought were also fake or tempered with and i just didint notice. I hope they will reply and resolve this issue.if they do i will let you know(maybe they dont know what the supplier is sending)

The item I ordered took an age to arrive and when it finally did it was the wrong item - similar to what I ordered but not the same. You can't reply to any emails they send you as they all have "do not reply" at the top so you have to log into your account and open a new issue. I did this and was advised to return the item by click & collect and the replacement would be sent. I did this straight away but it took over a week for them to get back to me to advise my replacement had been sent.

When I got the replacement it was the exact same incorrect item as they had originally sent me! I had to open another issue on line, contact them, and return the item. I advised that this time I wanted a refund. I waited for a reply - nothing so I contacted them again and again and again until finally someone got back to me advising that my item had not been received. I tracked it online through click & collect and they had received it 5 days previously. I emailed yet again to complain but no-one got back to me so I had to phone them up. Miraculously my item has suddenly been found at their depot and they advised I'd be refunded.

Appalling service, would never use again, especially when there are so many better similar websites out there offering a much better service.

I've ordered off these guys a few times now, all the way from New Zealand and I only have good things to say.
Yes it does take a while to get here (3 weeks or so) but it's so worth it when everything is so much cheaper than what you buy in stores.
They've always sent me my free gift and accepted my discount coupons.
2 Other girls at work got me onto this website and they've never had any problems with them either. So many products to choose from!

Went online after ordering large bottle of expensive shampoo from look fantastic to complain about lack of response from them after I emailed customer service to tell them the bottle had leaked so meant I lost some of the contents and that a mess had been made on my jumper due to the leak.No response from them even after chasing up. After reading other reviews I realise I am lucky in that at least I actually got my order. I will never order anything from them again.

I was so excited about this website, the discounts are amazing!

My issue with LookFantastic goes beyond the fact that my order is yet to arrive (3 months later) it is actually that their process of finding my order or getting a refund placed more responsibility with me than with them.

Firstly you may only communicate with them through their website message system. So after back and forth messages confirming address etc I must fill in a form and upload it to their website. At the time of writing this their upload did not work on my work or personal computers so that took even longer... The form asks you for the date your order was shipped in addition to other things that they could/should have looked into from their end. At this point I was annoyed with the process but understanding that it was procedure... it was only today when I looked at the message asking to submit another form because I didn't list the entire contents of my $300 dollar order for them. Instead I wrote the order number and "the entire order."

How ridiculous. The order was shipped all together. I haven't received the order. I made the order through your website. Obviously all of the order is still MIA. Seriously what do you think happened? Mid flight to Australia a bottle of shampoo jumped out of the box and made its way to me while the rest of the box is lost in transit?! I think it is customer service 101 that you shouldn't bother a customer who has already wasted enough time on your time consuming process! Now I have to start the process over... what a joke. I think ill go back to Bath and Unwind... more expensive but very reliable.

I shop online all the time and this has been the worst experience so far! I ordered three products back in April and didn't receive my order at all, it was returned to the sender. Since then I have been in contact with the customer service, asking whether they have received the package back. I keep getting the same copy-paste "Sorry for the inconvenience" message. I got in touch with German delivery service which informed me that my package was handed over to their delivery service on 15th of May! From then I cannot track the package on my own and the customer service is apparently to lazy to phone the delivery service and inquire where the package is! If they havent't received it back in more than 3 months, then it apparently got lost somewhere, which is again not my fault. I keep asking for a refund, because I spent 135 euros! And I keep getting the same copy-paste answers all time. None of my questions have been answered and no solution proposed. In short, WORST CUSTOMER SERVICE EVER / COMPLETE NIGHTMARE / NEVER AGAIN!

I ordered and never got my order! They claim it takes 60 days to ship an item from UK to Europe. That's ridiculous and I doubt I will receive my items. I should have checked the reviews, but they are buried in the search engine.
Do you have an idea how can I complain?

I am still waiting for 3 of my orders and have been contacted them more than 10 times now but the customer service is very bad.
They are just using the copy and paste reply every time I emailed them.
******* ORDERED on 19/05/14
******* ORDERED on 08/05/14
******* ORDERED on 09/06/14
This is the first time that I didn't receive my orders from my online shopping.
Such a bad experience with them.
Waste my time… they are hopeless.
I will never ordered anything from them and of course I will tell everyone that I know about how bad is this website.
It has been 3 months now and they always have an excuse not to resolve or refund the orders.
STAY AWAY FROM THIS WEBSITE! SAVE YOU TIME AND MONEY!