Look FantasticReviews 650

I bought 2 serums and a moisturizer at a pretty high price and was shocked to see the delivery cost was really high but I paid(NO COD) and placed the order. Few hours later I receive a message saying that there is a payment problem and when I click 'resolve' it asks me to pay for the entire oder again! But the money was already deducted from my back account. So I cancelled the order. Horrible customer service. HAVEN'T RECEIVED REFUND.

I live in southeast Asia, so most companies don't ship to my country. Then I found LookFantastic and they also have great deals and good prices. After reading many negative reviews about LookFantastic, I felt skeptical about the company. However, since I needed to buy some products so badly, I decided to place an order on the 30th of August 2019. After a few hours, I received an email about payment problem. I tried to resolve the problem many times. I have talked to their customer service for almost a week until they suggested to cancel the order. I didn't cancel it immediately. Then, they canceled some of my order, so I canceled the rest. They promised to send refund 3-5 working day. But it has been 10 days already, and I still haven't received my refund. As I discussing the issue with them two days ago, they told me they haven't taken the payment. How could they said they didn't take it while it's been deducted from my account since I placed the order. I've even sent information as they need such as a photo of my transaction as well as the transaction number, but the problem has not been solved. Is this company try to scam me? I'm so disappointed. Stay away if you don't want to have a problem like me.

This is a bad bad bad horrible website, from customer services to aftersales. I NEVER NEVER NEVER recommend buying from them whatsoever. They lied about shipping time, they lied about the product being in stock. Here is a simple reply from their customer service:

"I am really sorry that this has not yet been dispatched. American Crew Fiber (85g) is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock."

An eCommerce website that DOES NOT know when the item will be in stock nor mention that it's not in stock while ordering, yet charged me for it. It took 17 days from the day I ordered until the time of this review, and the order is not yet shipped nor the CS is replying to my emails anymore. Total scam

Poor delivery (2 months!) and packaging. Item (micellar water) arrived in empty bottle! Very disappointing.

Ordered on 26/6/19, arrived on 21/8/19, almost 2 months later. 1st delivery did not reach me; had to contact customer service and was asked to wait till 30/7/19 because delivery generally takes 30 days. Then on 30/7/19 contacted them again as still have not received my items. Requested for a re-delivery and waited till 21/8/19 to get the products, but this micellar water arrived in an empty bottle and the cap broken, very poor packaging and seemingly no heart to do business. Had to contact customer service again to ask for refund.

And this is not my first time ordering and having the same delivery issues. Had the same problem with previous orders where the 1st delivery failed to reach me and i had to keep contacting customer service and had to wait 2 months. Thought that you might improve but obviously you did not. Will not be ordering anymore.

While being in USA I was looking for specific products and found it at LookFantastic. I placed an order on Aug 4 with delivery scheduled for Aug 8. My departure from USA was on Aug 10, it was sort of perfect so I went ahead and ordered it.
Then a $#*! show started. Within 24h I received 3 emails from FedEx with different tracking numbers. That seemed odd but I decided that it doesn't really matter if it comes in one parcel or three.
On August 7th I receive email from LookFantastic "We are sorry that the following products have not yet been sent for your order" with all ordered items below. As soon as I received it I immediately went online and cancelled the order as it was obvious that I won't get it before my departure.
On August 10 (when I was already out of USA) I received another email "We are contacting you today to apologize for the delay in despatching your order. Over the last few days we have completed essential warehouse system upgrades so that we can dispatch orders more efficiently. During the upgrade process, we have incurred some unforeseen delays in dispatching your order on this occasion. Our warehouse teams are working around the clock to resume service as usual and we expect your order to be on its way very soon". I went online again and cancelled that order for the second time.
On August 14 I decided to double-check that the order is cancelled and went online again only to see that it's still not cancelled. So I canceled it for the THIRD time!
And funny enough 3hours later I received notification that the order has been shipped. Why has it been shipped?!
I got in touch with customer service only to hear that I'll see no refund as the products have been sent (who cares that I asked three times to cancel the order and not send it? Who cares that I'll never receive that order as I am across the ocean now?)
LookFantastic customer service is a joke!
LookFantastic breaks delivery agreements!
LookFantastic website and personal account don't seem to function as they are supposed to!
LookFantastic warehouse is a mess!
LookFantastic doesn't take responsibility for its own mistakes and business flaws

I am totally disappointed with the after sales. I sent a message 2 weeks ago and till now, there is no reply from their team. I purchased the Tangle Teezer The Wet Detangler Hair Brush in Liquorice Black and it doesn't look like the original product. I sent image of the received item and requested for an explanation 2 weeks ago and I am yet to hear from them. Makes me wonder about the products I purchased; whether they are genuine.

I bought a dryer, and I tried to cancel within 3 days, because the it was STILL NOT SHIPPED! The moment I requested to cancel, they shipped it. I told them I don't want it anymore as it arrived after 8days!
Either way, I received the dryer in Asia, it was 220volt and UK power plug, which was not in the specs. I questioned them and they said I should check if it's bi-volt and it's obviously will be a UK power plug as it's an UK company... why do you sell Asia then, if you think it's ok, be SPECIFIC!
Anyway, even I think it was the store error, I still paid a big shipping cost and sent back for a refund; yesterday I received a notice that they received the product, and today they sent a SHIPPING NOTICE that it was already shipped BACK?
I questioned them again, and they said it's already shipped back and I can ask for a refund again by shipping it back AGAIN!? And the worst thing is, the tracking information is still the old information, so they actually have no proof that this is really shipped, or it's just a SCAM to not refund the money?

Anyway, be aware, be away, be careful, DONT BUY! This is not a responsible company.

I've had a terrible experience with Look Fantastic and recommend that you buy your beauty products from higher end, more professional sites. Over half of my product leaked during postage and I was offered a 'good will gesture' of 30% refund. It was an expensive product, I'm absolutely gutted. They were unable to explain their 'policy' on damaged items and simply repeated the same things over and over again in different messages, like robots. I then found that I could have got a better price direct from the brand. I can't recommend more strongly that you stay away from this dubious company.

I guess I am going to have to wait three days for a refund because of there so called policy about waiting the full 30 days before I can be refunded. I received a letter from USPS saying my item was lost and they wanted verification so I sent it through Twitter as asked and still nothing yet. They gave me the run around this whole time! Beware! I won't buy nothing from them again! I am telling everybody and everyone to stay away!

I ordered a curler, never received it and have been trying to get a refund for months. The customer service is awful! Most recent response:

Hello Claire,

Thank you for getting in touch about your order.

We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived.

As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.

We are very sorry for any inconvenience or disappointment caused by this.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

Emily

BLACKLIST LOOKFANTASTIC.

TERRIBLE SERVICE.
I ordered 600 dollars worth of goods, they messed up the delivery.

I didn't even receive the item, when i followed up they told me that delivery people returned it to them.

They REFUSE to redeliver.

They made me agreed to a refund, and they have been holding my money for close to half a year. NOBODY followed up unless chased and NO CUSTOMER SERVICE properly read the history of my messages, ended up repeating every single time.

Ridiculous, I still have not received my money and still waiting, probably just waiting for another stupid standard message again.