Look FantasticReviews 650

I am not sure if it's LF or the courier they chose, but the service provided was shocking. My first and obviously last order with LookFantastic - not a small order but paid for next day delivery and almost 2 weeks later, still no package. Ended up cancelling the order and asking for a refund after speaking to their customer service at least once/day everyday. Out of the 10 or so individuals I spoke to (on the phone & live chat), only 2 actually followed up with the information they said they will provide. They are nice/polite on the phone but pretty useless at actually addressing problems. Will not use again.

I give 2 stars for their great offers and various choice of brands, which are very good if you don't have any problem with your order and have to deal with their customer support. Don't expect to get any solution from them, 3 days minimum to answer to your message (last time 7 days!), to say they will come back to you, and after 10 days, still no update! I used them because where I live (Malta) I don't have much choice. And believe me it is unfortunately not the first time I have to deal with their customer support but the third time, and always same disappointment, their CS is zero and unprofessional, I finally understood and deleted my account, this does not deserve the price!

I purchased a Beauty Box for my niece which provides samples each month for 6 months. I then were back into profile to see when last box being sent and saw they had added auto renewal. I cancelled auto renewal but deduction came out this month again, I have contacted customer service now twice and as I didn't cancel (in their words) "in the small window of two weeks" then I now have to continue for another 6 months. They are unreasonable and I did not order this.

I have had the most horrible customer experience with any order and any provider - I do not recommend lookfantastic to anyone.

I have ordered a number of Christmas stockings from lookfantastic, from October's paycheck (trying to be prepared!). Firstly, the order was delayed. Thinking Christmas was still many weeks away and it was for Christmas, it wasn't too much of a problem. The the men's stocking was sent separately. It was a far less quality than expected but at least it turned up. After many delays and complaints, the women's stocking was sent two weeks prior to Christmas (still hasn't arrived though). The prices of the stockings have dropped to half than what I paid - yet the customer service team refuse to partial refund the difference; only offering the option to return and repurchase the items! With their dispatch times being as useless as they are, it's just not a viable option this close to Christmas.

Their customer service tools and process are ridiculous; you can't reply to their emails - everything is setup against their customers.

Useless and disappointing - please do yourself a favour and avoid the company.

Do not believe the "usually dispatched in 25 hours" language on their website. "Free gift" with my purchase was mailed within about a day but not the actual products/gifts I ordered. When I then tried to cancel, they first said they would call the warehouse and immediately have them ship. But when I stated it was too late and I wanted to cancel, they said they could not do that because the order was already "processing" at the warehouse. The supervising Phone operator hung up on me. I wish I had seen all the awful reviews here before I ordered from them. Avoid at all costs!

I ordered 2 products 4 weeks ago. The money was taken from my account immediately but never received confirmation. When trying to contact them, they have said that I never placed an order despite taking my £40! Won't let me email them as I've "not placed an order" and live chat never works. Called on multiple occasion but can't get through. Absolute scammers!

I was a loyal customer for Lookfantastic for more than 3 years. Everything worked fine until you need to reach their customer services. They are utterly useless people! All they know is to say: sorry, we cannot do that. One simple request, change the delivery address for an order which hasn't been processed or dispatched. There's no reason for not be able to do this, I have ordered from many other websites, all of them were able to process this simple request as long as the order is not yet dispatched (sometimes they can do it even after the order is dispatched, and that is called real customer service). Lookgantastic cannot do it. So I ask for cancelling the order, they cannot do it again. The website clearly stated the customers can cancel the order without any reason within 14 days. They are clearly not keeping their promises. The point of having customer service is to help customers, and they are clearly not doing that. Very disappointed. My order will be on the way to a wrong address, and if someone else takes my parcel, I will lose hundreds of pounds. Lookfantastic should be responsible for that lost because their customer service is useless. I will not buy from them ever again.

Would never have ordered from this site if I had know it could take up to 30 days! My estimated delivery dates didn't come close to 30 days. Complained to customer service and they stated they can't do anything for 30 days even though I asked for a refund. After reading the rest of these reviews I am going to reorder from someone else and assume this is a lost cause. I will attempt to get refund once my 30 day window is up but I'm not feeling hopeful.

Terrible customer service agents! Didnt gave me proper advise regarding my delivery issue. And kept on telling me that the delivery will take up to 30 days however their website says that the estimated delivery of my order was by 1st October. They insist that they can only investigate my query after 30 days! Now its already 14th October and I took the initiative of calling our local post only to find out they have attempted to deliver on 29th September and item was sent back to Lookfantastic as I was not able to collect.

Your service is not fantastic at all. And this will be the 1st and last purchase I will have thru you guys. NEVER AGAIN!

USELESS COMPANY AND CUSTOMER SERVICE!

Just like the rest of the victims, I placed an order which never got delivered and I had to wait 30 days to lodge a complaint.

They promised refund after 30 days and can't even comply to send an email confirmation on the refund process although the customer service agent promised to send. And I kept getting vague response from them.

Order status has never changed since the time I ordered. No update on the delivery, refund or anything for that matter!

And upon reading some reviews, looks like I am not the only one who has fallen victim to this scam.