Look FantasticReviews 650

Worst service ever! Ordered their Kérastase Sulphate Free shampoo 4x now and EVERYTIME they send me the "Gentle" shampoo which contains sulphates. Every time!
It is not easy returning it either - it is labour and time intensive. You need to email them, send pics wait for the 100 questions asked and them they send you the returns instructions. Whereafter you need to rebox and return via the post office! Will never, ever order from them again!

Avoid! Over a month ago I have ordered from 6 items. The cheapest two of them arrived promptly the rest didn't despite the dispatch email saying all the items were posted. After numerous emails I still did not receive replacement or a refund. The customer service didn't even bother to reply to an email I have sent them a week ago. Will try to recover my money through my bank. If you want to receive your goods shop somewhere else. They are scammers and woudn't be surprised if they go bust soon. There are much better companies out there.

My first and last purchase with lookfantastic. Lots of false advertising on their website. It says ships out your order the next day which is a lie. My order was pending for more than a week and only changed to "shipped" until I wrote a complain. The shipped status remained for more than another week and I have not received my order. I wrote to them again yesterday and they said they can't do anything because I selected standard shipping that is NOT tracked and that the shipping can take up to 30 DAYS! Never buying from them again. Be warned!

Early Monday morning i decided to cancel an order I placed late the Sunday night before, (which their refund policy states you are well within your rights to do) and logged the cancellation with their message center, only to be ignored, marked as "completed" with no resolution, and sent an automated email telling me a cancellation could not be made as the order had already been processed to be sent out. At first i was half impressed that they were so quick to turn around their orders, however, I have only just this morning, Thursday, received the dispatch email, meaning this order could have very easily been cancelled should one of their team been bothered to help, and not fob me off with essentially a lie. I now have to go through the long winded process of returning the the order at my expense for the postage, because they don't offer free returns, despite having requested a cancellation almost immediately and three days before the item was dispatched.

DO NOT ORDER FROM THIS COMPANY!
I am a long time consumer of lookfantastic, sometimes ordering up 250 euros in products.
My most recent order had these two items half used and I complained to look fantastic and in return they offered 25 euros as a refund. They have become so unprofessional to sell used products and refund a tiny fraction of what I paid - they have been thieves! Beware you will not be helped - you do not want to spend good money here and receive used products, do you? They are stealing from you!

Honestly I never write reviews but I have had such a terrible experience, others should be aware if they have issues, they will be treated as if that's their fault. My item arrived after 21 days despite tracking saying it would be delivered in 6, item had damaged and crumpled packaging, product looked like it had been crushed in a door and no apology. I understand issues can happen, now more than ever but the attitide is just terrible, Cult Beauty or Cloud10 beauty treat customers a million times better. So disappointed.

I would have given 0 stars if I could... As they don't deserve any. My order arrived missing half of the items. No refund. I mailed them and they said items will be dispatched in 24 hours. They then proceeded to take. Or should I say stole. Money from my account on two separate occasions since. Their mail box is also full. I have reported this to fraud dept and since received a Bull$#*! email from the company stating they were contacted by my bank to say there was a problem with my order etc. And they would refund me for the missing items but what about the fact YOU STOLE MY MONEY on more than one occasion?! And did not refund for the actual order I placed. I am livid!