Look FantasticReviews 650

They dont know how to pack their orders, my order was damaged and therefore it didn't deliver to me when it arrived in my city. YET! They kept me waiting for 3 months while I sent over 15 emails to refund me my order! They kept on sending me the same response that they needed to investigate the issue with the courier, when actually the courier told me from the very start that my order is damaged. Yet I waited for them to refund me for 3 months!

I recently ordered an expensive
Strivectin Tightening Face and Neck cream Paid £41.5 from Lookfantastic online shop for my birthday, which I had a strong reaction to this cream. Only after used 3 days, my face and neck were red, itching, and burning, especially on my forehead and nose had small water spots! I stopped using it and contacted the Lookfantastic team, providing with the photos of my face reaction and all relevant information about this cream.

After a week, I got an email saying not action Lookfantastic team can be taken, except an apology! I am so shocked and disappointed with the way how Lookfantastic treat their customers!

It should be legally able to return/refund in 14 days! I don't feel this is a safe online shop, as customers interests are not being looked after. Lookfantatic DONT CARE THEIR CUSTOMER'S SAFETY!

You would be the next one ending up buying an expensive cream from Lookfantastic but getting an apology with an email, when having reactions!

DONT GO FOR Lookfantastic online shop if you don't want to be treated like me! Don't recommend Lookfantastic online shop, as they are NOT HONESTLY FANTASTI! If there is the choice to rate '0' I will definitely give Lookfantastic online shop a '0'!

I have been waiting 16 days now for someone to get back to me, after I didn't receive my £171 perfume order! All they keep saying via their message app is ‘we are looking into it'. It is completely unacceptable and I urge people NOT to order anything from this company!

I'm disappointed with Lookfantastic. I placed the order in Aug 2020. I paid extra money for DHL express service but the delivery method showed standard delivery. I asked their service team twice. They replied would look Into the issue and get back to me. However, no reply up to now. Their website claimed that the order will be dispatched in 24 hours but I kept receiving emails saying the the order postponed to next 48 hours in first 2 weeks. After 2 weeks, no amendment have made to the wrong delivery method. Also, no more updates for the dispatch process. They even refuse to cancel the order. I can only keep waiting and hope they will solve the problem some day.

I dont think I have ever felt the need to write a review before this, positive or negative. But here I felt the need to warn people, especially from India not to order from LookFantastic, they literally make you wait for 30 days and then dont even send the products. Either you pay additionally for tracking or after 30 days they make you print and hand sign a form to refund your money. Complete wastage of time and money, its like a ponzy scheme! Shop on other sites instead.

I purchased expensive SteamPod straighteners from Look Fantastic, after using them once it was clear that not only did they not work, they had been damaged. After spending four days in total trying to raise the issue with the incompetent customer service team, via the live chat, message and email platforms accessed on the website, I was told that even though the company breached The Sales of Goods Act for failing to provide a product that is fit for purpose and of satisfactory quality, I would not be entitled to a refund of the £300 product. Absolutely disgusted with the unacceptable and unlawful handling of this issue. Never using this terrible company again and I'd recommend that everyone else do the same. Avoid at all costs!

I have used this company many times and unfortunately after my current experience, I will never use them again. I will be warning anyone else not to use them, as if something goes wrong with the order, they do not resolve it. I have had my products stolen and almost a month later they have not confirmed that they will be giving me a refund, even after multiple times of chasing them up and asking them to confirm this.
They have £80 of my money and I have not received the products.
Their service has left me extremely stressed out, not to mention out of pocket!
All they are doing is telling me that the courier team are investigating the issue but it has been weeks and I am none the wiser on what is going on.
I never gave the courier any permission to leave products in a safe place or with a neighbour as I live in a block of flats and do not know the neighbours. It is very clear my parcel has been stolen as the courier emailed me to say they delivered it (whilst I was at home) and nothing was delivered.
This is an extremely terrible thing to happen, especially when Lookfantastic have not done anything to be helpful or keep me informed and I'm starting to think I am never going to see my money again. During these current times this is devastating. I will be reporting them, please do not order from here!

I ordered 2 shampoos from the website in March 2020, before the lockdowns began. Till date, I have not received my order. When I asked for an update on the same, I was told that Look Fantastic has no way of knowing which company was to deliver my order, but they know that the order has been despatched. Strange, for a company that delivers products to people. I repeatedly followed up with them on my order. They apologized, saying they'd replace my order with a fresh one. I have not received either order. Fed up, I asked for a refund for the amount I had initially paid. I was told the refund would be processed within 3-5 days. I have received NO refund till date. This online company is a big fraud, and I would request people not to order things from them.

This is the first time ordering from this website and will damn gonna be the last time with very painful lesson learnt! It have been 28th DAYS since i havent receive any items from them. Their customer service was not helpful at all because they are just telling me to wait until 30 Days so that they can do something? HELLO.
Guys PLEASE DO NOT BUY FROM THIS SCAMMER COMPANY. IM GONNA OPEN A YOUTUBE CHANNEL SPECIALLY TO SPREAD AWARENESS ABOUT THIS WEBSITE. THEY ARE SO NOT GONNA CHEAT OUR MONEY ALR.