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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I love Lilicloth! They have such a great variety of graphic t-shirts and sweatshirts, with funny and cute designs. The quality is good and the prices are reasonable. The shipping was fast and the customer service was helpful. I would definitely shop here again.
I didn't like that I never got confirmation of the order or notification when it was shipped.
All I could do was hope it went thru.
Everything shrunk in the wash and I couldn't return them. I won't be buying from you again!
Found some great bargains on shirts I liked, but couldn't find a specific Southwest design I was looking for. Couldn't return clearance items, but sizes didn't match description. Most were too tight! Was not impressed with quality of fabric. Will not be ordering again.Thankfully, didn't spend too much.
Found some great bargains on shirts I liked, but couldn't find a specific Southwest design I was looking for. But still,this is nice selections to choose from.
Fast easy cool stuff. Fast and easy, cool stuff. Fast easy cool stuff.
Extremely long shipping time.will not buy again...
I was hesitant to order since I did not know your company. I was so pleased with everything—-quick delivery, excellent quality and great follow up! I will be very proud to give these sister shirts as gifts. Thanks again.
Good Experience. Delivery was on time to the initial prediction. Product was well made and true to size.
Lots to see, lots to choose from. Better product organization would be really helpful..
I ordered 1 women's t-shirt in size 2X and a second shirt in size 3X because the site had 3X listed as (16), which is my regular size, and the 3X did fit. Took 27 days to get the order. I ordered 5 more Tees in size 3X. The first two arrived and the 3X size is huge, equivalent to a men's size, not like the 3X I had previously received. Tried to reach customer service twice and no response. Still have not received the other 3 shirts in that same order and it's almost 6 weeks. Site says I have to pay for shipping to return them but did NOT get an authorization code. What a rip off!
Easy to shop, sizes are not always accurate on the previous shirts I've purchased. Long time until delivery. Customer service needs improvement.
Terrible, when I wanted chat and ask where can I find the order number they wanted to get into my computer to look for it. Are stupid crazy what was my question to do for strangers to be Allie into my computer. Scammers!
Dear Customer,
I'm sorry to hear that you had a bad experience with our customer service team. We understand that you were not provided with information regarding the expected delivery time for your merchandise, and we apologize for any confusion or frustration this may have caused you. Your order was delivered.
Regarding the problem of getting into your computer, I am afraid there is a misunderstanding here. We will not ask our customers to provide access to their computers.
Upon checking, we sent you an email on 2023-03-27 but only to tell you the order status.
We strive to provide excellent customer service and ensure that our customers receive their orders in a timely manner. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right.
Best regard
Lilicloth.com
Bought a T-shirt for my son. He was very happy with it and it was a very good fit.
Love anything I get from you, cute merchandise and your prices
I've been pleased with all my purchases and the fabrics are great. However, one blouse [t-shirt] did not have the bottom hem or sleeves finished. I was, however, able to do this myself and love wearing this item.
I have bought from Lillicloth before and have always been satisfied! The shirt saying white republican straight male was a perfect gift for my brother in law.
The item was easy to purchase and my wife loves the shirt. It is now one of her favorites. The only issue was the lenght of time from ordering to receiving. Nevertheless, will be a repeat buyer.
Thanks,
Jay.
PERFECT sweater and saying for my sis! Delivered in great package! Thank you!
Discount offered early in process but no reference at checkout :(
It was good. It took longer than I would of liked but it finally did.
So far so good, just hope there are no extra charges not listed for shipping to Canada. Sizing is a bit small, otherwise all good
The product is exceptionally small to size. We ordered 3X and I swear it is a "L" in American. The material is not comfortable against the skin even if the shirts did fit. We can only imagine what it would be like if we were sweating in the summer heat with that artificial material so uncomfortable against the skin.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We regret to know that you are not satisfied with the products.
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.
We recommend you compare the measurements with the clothes you usually wear. Hope this will help.
Your feedback about the size and material is highly appreciated. We understand that every customer has unique needs and preferences, and we are always willing to accommodate them.
Please note that we provide a 15-day return service if you are not completely satisfied with your order. You can check our return policy at https://lilicloth.com/information/return-policy
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Lilicloth.com
I just placed this order a moment ago. Ask me when the shirts I purchase arrive NOT NOW!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We're sorry to hear that you've had a negative experience with our company. We understand that you are frustrated with the sizing of the t-shirts that you ordered and the lack of customer service response.
Regarding the sizing issue, we apologize for any confusion or inconvenience this may have caused you. We strive to provide accurate product information on our website but understand that there may be discrepancies in sizing or fit. We will review the information provided on our site and make any necessary adjustments to ensure that our customers have a better understanding of the products they are purchasing.
Regarding the delayed delivery and lack of response from customer service, we apologize for any frustration this has caused you. There has one remaining package on its way to you, the estimated delivery date is 2023-05-04. And upon checking, we did not receive any contact from you. Did you send an email to us?
Regarding your return, we apologize if you did not receive an authorization code. Please contact our customer service team by email at [email protected] and we will provide you with the necessary code to process your return. We also understand that shipping costs can be frustrating, but unfortunately, we require the customer to pay for return shipping.
We value your feedback and take all comments seriously. We will use your comments to improve our customer service and returns process. Thank you for bringing this to our attention.
Best regard
Lilicloth.com