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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I usually have a great experience when ordering - however, this "coat" which it is not was an awful and disappointing experience - it's tight and it is a sweat jacket - not a coat - it certainly doesn't show that way online - it shows like a coat and says it's a coat - NO WAY. I ordered an XL and the size inside shows 11 which is NOT an XL - if you can't supply sizes for the US then you shouldn't sell in the United States. When orders come from China you base your sizes on China women's sizes which is alot smaller and NOT USA women's sizes. I'm very disappointed in this item and seem to be out the money
The last time I placed an order (which was my first time), customer service was excellent!
Very good but delivery seemed slow. But now I will order again.
4 of the 6 tops I ordered ran very small. I ordered XXL on most of them anticipating them to run small. I am usually an XL. Those tops barely fit over my head and shoulders (more like size L.) Luckily, I have a friend who can wear the tops.
Very happy with the dress, fast delivery and excellent service on the internet. Everything went perfect, I love it.
It was four days less than a month to receive my purchase.
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Shipping has been somewhat delayed due to the holidays and we do apologize for this.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Hope the shipping is quick. Bought this items for Christ gift
So far so good. Your prices are very impressive... hoping the quality of your items will be the same :)
Fun to look at merchandise! Will be returning 2 of the shirts, for different sizes.
Love your products! So fun! The only downside is a very long wait to receive the items.
Easy to order, nice colors, sizing is correct & great selection.
Poor quality. Poor size description. One shirt had no hem. Ordered one shirt XL. Shirt was marked XL but could not get into shirt. Closer to medium than XL.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Like the sayings on your sweatshirts!
Nice colours as well!
Sweatshirt colours as pictured on website.
I placed an order for about a dozen items in late November in the hope of having them for my wife's birthday on 12/17 or Christmas 12/25 or at least our anniversary 1/2/22. Well, here it is 1/5/22 and the first item of the order arrived.
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
As we check, you placed the order on Dec 7 and some items have been shipped in severall parcels while some have been delayed. We do apolgize for this isue and we will keep rushing your order.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Sucked - no information - finally showed up after a month - never use you again
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
You can check more details here: https :// lilicloth. Com/information/Shipping%20Policy
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ok but time consuming reading all the notes on the clothing Some of it is really to the point seems sizes vary a lot even though measurements are stated. I receiver things I didn't order as well
It took a month to receive my order and after several email complaints. I learn my lesson, never to buy from a company out of country. I will not shop with you folks again
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Normally it can take up to 3-4 weeks to get an order delivered. You can check the delivery policy here: https :// lilicloth. Com/information/Shipping%20Policy
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ok I liked it. I had some concerns about the delivery but when I spoke to your people, they were resolved immediately. Well done!
One of a pair of T shirts was torn. I was hoping to give the 2 shirts to my daughters as a Xmas gift.
Eventually i got a response from the company and approval to return the items. It took me a while to get the return address, i could not find it on your website.
All other items were great and enjoyed.
Thanks
Site is easy to use and response time was good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!