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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Very bad delivery system! We ordered 7 t-shirts and they came at unpredictable different moments, 14 days apart causing various inconveniences to pick them up because they weren't delivered at home but at a post point a ferry away.
I have ordered before, and a couple of items were not received, please credit towards this purchase
I had trouble with carting and adding products also sizes and colours.
Delivery was horribly slow.
The one product I had purchased for me turned out to be the wrong size as so with a few other products for the other intended person.
The site responded well. However, the product took much longer than expected to arrive. I wanted the items as Christmas gifts, but they arrived after and they are still sitting in the original packaging until I see the recipients of the gifts again as they do not live close by. There were three items ordered.
The site responded well to my searches.
I was on the brink of clicking the order button then decided to research the seller a bit since I'd never heard of Lilicloth. 4.4 stars from Sitejabber. Great.
But wait. 1.1 star from BBB, with a special warning to consumers from the BBB itself. Similarly low ratings on other sites.
And what's this? Over 50,000 reviews on Sitejabber for Lilicloth--that's >5x more than Amazon, >10x more than Walmart, and almost 50x more than Macy's. Likelihood? 0, zero, zed, zilch.
Also note: Lilicloth has over 1,200 one-star reviews, a shocking & revealing number when you consider that it far exceeds the **total** number of reviews received by much larger national retailers like Macy's and Kohl's.
The **content** of reviews (as contrasted with the number of stars) tells the true story. Read a handful of 5-star then 1-star reviews at random and decide for yourself who's being truthful.
Don't get robbed of your hard-earned savings. And thank you to all the honest reviewers for protecting the rest of us who haven't yet been robbed. Honest souls can never outnumber hired shills, but your efforts still do make a difference.
Sorry that you hold doubts about Lilicloth.com.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found the website a bit difficult to navigate. The very first items I put in my cart did not go through on order and when I noticed I contacted customer service and they were NOT helpful. If I wanted those items I had to place a whole new order and meet the minimum for free shipping all over again. I believe the minimum for free shipping is very high. Shipping time is extremely long compared to a couple other overseas companies. Products are very nice. I don't think I will order again until they can clear up a few of these things unfortunate faults.
Thank you for your feedback and sorry for any inconvenience caused.
Currently we cannot add any item to an order that has been placed due to some system restictions.
But your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found the website a bit difficult to navigate and I believe the minimum for free shipping is very high. Fortunately, I have four daughters to buy for.
Great looking if i was buying a long sleeve t shirt
Ordering was simple and easy. Items arrived in a timely manner and were as advertised. I would recommend this vendor to future customers.
This is the third time I have bought clothes online in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond.
Slowest shipping known to MANKIND! Stay far away if you want your stuff within your LIFETIME! Find it SOMEWHERE ELSE!
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
You can check more details here: https :// lilicloth. Com/information/Shipping%20Policy
Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
THEY ARRIVED ON TIME, BUT ONE OF THE TWO PRODUCTS WAS WRONG. THE SHIRTS WERE MADE OF VERY THIN MATERIAL. PROBABLY WON'T ORDER FROM THEM AGAIN.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Took 3 times for your system to accept my card
Let down by the quality and fit. Must be Chinese material.
Web site is very hard to figure out, could never find the shirt that was first advertised
Great fun to have a shot shirt when I am a non drinker
Shirts are good. Sorry, don't really have 50 characters... hope this is ok.
Love the product for my wife and daughter…still awaiting second item
Found it difficult to actually place the order
Easy to use the website, however, the products are not always complete, i. E. missing hems, sleeves not finished. Some of the t-shirts shrink so badly, they go from being a large, to being a small. Had to give several away because of that shrinkage.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!