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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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New York
1 review
0 helpful votes
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Rev
February 4, 2022
Updated review

First time. Edjrdjduskssjejdd jdkdj ksjssjdjdjjdjdd

Date of experience: January 5, 2022

First time
December 5, 2021
Previous review

First time.

Date of experience: December 5, 2021
Denmark
1 review
0 helpful votes
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First purchase
February 4, 2022
Updated review

Very bad delivery system! We ordered 7 t-shirts and they came at unpredictable different moments, 14 days apart causing various inconveniences to pick them up because they weren't delivered at home but at a post point a ferry away.

Date of experience: January 5, 2022

Fast, easy, good products...
December 2, 2021
Previous review

Fast, easy, good products...

Date of experience: December 2, 2021
Idaho
1 review
0 helpful votes
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I have ordered before, and a couple of items were...
January 5, 2022
Updated review

I have ordered before, and a couple of items were not received, please credit towards this purchase

Date of experience: January 5, 2022

Fun!
December 11, 2020
Previous review

Fun!

Date of experience: December 11, 2020
Canada
1 review
0 helpful votes
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I had trouble with carting and adding products also sizes and colours.
Delivery was horribly slow.
The one product I had purchased for me turned out to be the wrong size as so with a few other products for the other intended person.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2022
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Illinois
2 reviews
0 helpful votes
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Missed promised delivery date
February 4, 2022
Updated review

The site responded well. However, the product took much longer than expected to arrive. I wanted the items as Christmas gifts, but they arrived after and they are still sitting in the original packaging until I see the recipients of the gifts again as they do not live close by. There were three items ordered.

Date of experience: January 5, 2022

The site responded well to my searches
December 5, 2021
Previous review

The site responded well to my searches.

Date of experience: December 4, 2021
New York
1 review
0 helpful votes
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I was on the brink of clicking the order button then decided to research the seller a bit since I'd never heard of Lilicloth. 4.4 stars from Sitejabber. Great.

But wait. 1.1 star from BBB, with a special warning to consumers from the BBB itself. Similarly low ratings on other sites.

And what's this? Over 50,000 reviews on Sitejabber for Lilicloth--that's >5x more than Amazon, >10x more than Walmart, and almost 50x more than Macy's. Likelihood? 0, zero, zed, zilch.

Also note: Lilicloth has over 1,200 one-star reviews, a shocking & revealing number when you consider that it far exceeds the **total** number of reviews received by much larger national retailers like Macy's and Kohl's.

The **content** of reviews (as contrasted with the number of stars) tells the true story. Read a handful of 5-star then 1-star reviews at random and decide for yourself who's being truthful.

Don't get robbed of your hard-earned savings. And thank you to all the honest reviewers for protecting the rest of us who haven't yet been robbed. Honest souls can never outnumber hired shills, but your efforts still do make a difference.

Date of experience: January 4, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry that you hold doubts about Lilicloth.com.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Illinois
1 review
0 helpful votes
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Nice products/Terrible CS
February 4, 2022
Updated review

I found the website a bit difficult to navigate. The very first items I put in my cart did not go through on order and when I noticed I contacted customer service and they were NOT helpful. If I wanted those items I had to place a whole new order and meet the minimum for free shipping all over again. I believe the minimum for free shipping is very high. Shipping time is extremely long compared to a couple other overseas companies. Products are very nice. I don't think I will order again until they can clear up a few of these things unfortunate faults.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Currently we cannot add any item to an order that has been placed due to some system restictions.

But your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


I found the website a bit difficult to navigate and...
January 5, 2022
Previous review

I found the website a bit difficult to navigate and I believe the minimum for free shipping is very high. Fortunately, I have four daughters to buy for.

Date of experience: December 5, 2021
Canada
2 reviews
0 helpful votes
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Picture said sweatshirt
January 5, 2022
Updated review

Great looking if i was buying a long sleeve t shirt

Date of experience: January 4, 2022

Great looking
December 5, 2021
Previous review

Great looking

Date of experience: December 5, 2021
Virginia
1 review
0 helpful votes
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Easy Ordering
January 4, 2022

Ordering was simple and easy. Items arrived in a timely manner and were as advertised. I would recommend this vendor to future customers.

Date of experience: January 4, 2022
Belgium
1 review
0 helpful votes
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This is the third time I have bought clothes online in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond.

Date of experience: January 4, 2022
Florida
1 review
0 helpful votes
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Slowest shipping known to MANKIND! Stay far away if you want your stuff within your LIFETIME! Find it SOMEWHERE ELSE!

Date of experience: January 4, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

You can check more details here: https :// lilicloth. Com/information/Shipping%20Policy

Would you please provide your order number so that we can help you?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Texas
1 review
0 helpful votes
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Ehh
February 3, 2022
Updated review

THEY ARRIVED ON TIME, BUT ONE OF THE TWO PRODUCTS WAS WRONG. THE SHIRTS WERE MADE OF VERY THIN MATERIAL. PROBABLY WON'T ORDER FROM THEM AGAIN.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Took 3 times for your system to accept my card
December 30, 2021
Previous review

Took 3 times for your system to accept my card

Date of experience: November 30, 2021
Texas
2 reviews
0 helpful votes
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Let down by the quality and fit. Must be Chinese material.

Date of experience: January 4, 2022

Funny edemas personality
December 4, 2021
Previous review

Funny edemas personality

Date of experience: December 4, 2021
Wisconsin
1 review
0 helpful votes
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Made in China
February 3, 2022

Web site is very hard to figure out, could never find the shirt that was first advertised

Date of experience: January 3, 2022
New Zealand
0 reviews
0 helpful votes
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The jab
January 3, 2022

Great fun to have a shot shirt when I am a non drinker

Date of experience: January 3, 2022
Oregon
2 reviews
0 helpful votes
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So far, so good...
January 3, 2022

Shirts are good. Sorry, don't really have 50 characters... hope this is ok.

Date of experience: January 3, 2022
Australia
1 review
0 helpful votes
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Good job
January 3, 2022

The product, service and follow up were excellent and I will use them again.

Date of experience: January 3, 2022
Michigan
1 review
0 helpful votes
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Good
January 3, 2022

Items were received timely but were a little different than original pictures.

Date of experience: January 3, 2022
Maryland
1 review
0 helpful votes
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Love the product for my wife and daughter…still awaiting second item

Date of experience: January 3, 2022

Found it difficult to actually place the order
December 3, 2021
Previous review

Found it difficult to actually place the order

Date of experience: December 3, 2021
Alabama
2 reviews
0 helpful votes
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Cute shirts, sizes not reliable.
January 3, 2022
Updated review

Easy to use the website, however, the products are not always complete, i. E. missing hems, sleeves not finished. Some of the t-shirts shrink so badly, they go from being a large, to being a small. Had to give several away because of that shrinkage.

Date of experience: January 3, 2022

Very easy site to navigate
December 13, 2021
Previous review

Very easy site to navigate.

Date of experience: December 13, 2021