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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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ADDED NEW ITEM TO MY ORDER WAS CHARGED SHIPPING FOR ADDED ORDER PLEASE REMOVE SHIPPING CHARGE ALSO ERROR ON FIRST ORDER ITEMNUMBERS ******* AND ITEM NUMBER ******* ARE DOUBLES AND HAVE TO BE REMOVED THANK YOU
Love the product offering, very unique content, and availability was great.
Good selection, prices are average, will find out how long it takes for my order to arrive for a rating on shipping. Not sure I'd pay this much for iron ons, thought they were silk screened which last. In total waited over a month to get my final shirt, had it stated that it was on back order I would have adjusted my order. Not very happy, wont purchase from them again.
So far, so good. I enjoy looking at their website and the many choices they offer. I always seem to see something that I like. Keep up the good work.
Website is hard to use. Also i signed up for a special, and then something happened and i didnt receive my discount. It said code invalid.
Don't have to say those things anymore in the future!
Third order and always pleasurable!
Enjoy the sweatshirts (my wife does too)!
It was fun to look through all the products. I found so many items that I liked for myself, family, & friends.
There's so many items to choose from that it makes it difficult to limit yourself.
Dear Customer,
Thank you for reaching out to us on Sitejabber.
Two packages in your order were shipped. Package one was delivered on 2023-04-14. The second package arrives in your city, and preparing to be delivered.
You will receive it soon. Please rest assured.
Please note that you can track your package here https://lilicloth.com/order-query
Thank you again for your feedback. We always strive to provide prompt and efficient service to our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Lilicloth.com
I placed my order on April 13,2023, the item was on back order, I received an email today, May 24,2023 telling me the item is now out of stock, very disappointing.
This is an easy site to use, with a lot of variety.
I ordered a hat from Lilicloth on February 18th and never received the item. I have made numerous inquiries and received minimal response. I am now filing a claim with my credit card company.
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?
Great experience, t shirt fit fine and looks great.
Loved browsing the sales & different departments….too many lovely items to choose from….I want them all
Great products & huge selection & the prices can't be beat
Easy and good vouchers. Unusual clothes appeal to me
Beautiful products...no typical...original ‼
Good price ‼
Thanks
I am making a purchase for the first time... I liked!
Lilicloth is a good place to look for women's clothing. I have been buying from these guys for years, they have an excellent selection of womenswear and they always ship my purchases quickly!
This was my second order and I was very pleased. Don't know if what I ordered was in stock or not yet I was very pleased that the articles arrived in a much shorter timeframe than my first order.
Thank you for having a search function or it would have taken me forever to get this done.
After some initial ordering issues that was cleared quickly, it all went well. The size (xxl) I picked are on the small side so if your lady has a predominant bust size, you may need to keep that in mind. If they offered a xxxl (20) I would have purchased that size. The articles arrived 1-2 days earlier than estimated which was very nice.
Had a great deal of trouble checking out primarily because my order doubled. It was a good thing I had to call to release the transaction or I wouldn't have caught the error. If you would email me with estimated arrival date, that would be great! I also did not appreciate 1-2 emails/day reminding me, especially since it was a weekend and banks are closed.
Other than our delivery taking forever and then going to the wrong address I guess things were alright
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to provide feedback on your order.
We are sorry to tell you that we do not support adding new items in any confirmed order due to system limitations. The item you added is in a new order. We understand how troublesome this may cause, and we are committed to improving our service by collecting advice from our customers.
Please note that we provide free shipping service for orders reaching a certain amount, for now, it`s $79 after discounts (excluding final sale items). Your order amount after discounts is less than the free shipping threshold, so a shipping fee was charged. Sorry for any confusion.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Lilicloth.com