Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was supposed to get discounts for buying multiple shirts and it looks like I didn't get those discounts
I ordered 3 shirts all large. 1 shirt wouldn't fit a child and is marked large. I'm in the queue for a return label. Hopefully I'll get the return label
I'll let you know
It was very pleasant. I was very pleased.It was very pleasant. I was very pleased
Relatively easy. Didn't have any problems with the site!
Thanks~
Easy check out, little lengthy on shipping but turned out good.
Great experience everytime... easy to shop for anyone in the family.My daughters and grand-daughters were very happy with the products!
Super interesting, easy and fun shopping on this site
I was entertained the entire time as I read shirt fronts. Wish I could afford more. I was going to buy three of the MOUTH FACE shirt, but no discount for multiple quantity appeared on screen. Had it, I would've bought three for a trip if us to wear. Oh well.
Thank you. Hoping for the delivery! I thought it would take longer to arrive. The shirt is a bit bigger than I expected. So it is not true to size. It is very loose fitting.
Fairly easy to order. Took a long time to come. It was hard to follow when and where my shirts were. I am very pleased with the shirts. They are clever and the material is good!
However, there is no information on when shipment maybe made. In stock?
Simple, satisfied, will order again. Products are excellent.
Absolutely a blast reading the shirts. Had great trouble not going way overboard.
Your shipping rates are beyond reasonable and into the fleecing for the sake of taking on additional charges under the so called guise of shipping and handling.
For this reason, I doubt I will buy from your site again.
Dear customer,
Please note that we only charged the item's price and the shipping fee of your order, there is no handling fee. We suggest that you can check with your bank for extra fee.
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
It took almost a month to arrive. I timed the latest given time to make my visit and give my gift but it arrived too late. I expected a sweatshirt type of fabric when it actually was nondescript. I was disappointed. There should be someway of describing the type of fabric as the photo does not do the job clearly.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
After my third try, it finally took my Credit card number.
Wanted by xmas - did not tell me while shopping it would not get here - no option with 10 days till xmas to upgrade delivery
I totally agree with this statement
I found the site easy to navigate and good selection of product.
My husband was thrilled with the shirt I bought him. Although he is an XL…I bought the XXL shirt! It was tight on him! Runs small. Oh well.
Should be some way to cancel order when it's not going to be shipped by the time you want it.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback and sorry for any inconvenience caused.
But as we check, you have got this item free of charge:
Merry Quarantine Christmas 2020 party shirt Christmas T-shirt, Christmas Gift, Holiday Gift Cute Christmas Shirt Christmas Family Shirt
Color: Black; size: M
Please note multiple discount codes cannot be used at the same time. Sorry for misunderstanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!