Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Ann F.
Unfollow Ann F.
Share Review
Report Review

Sister shirts
December 18, 2021

There is too much product to go through. I wanted to see everything and than make a final decision, but the pages seemed endless

Date of experience: December 17, 2021
Ohio
1 review
0 helpful votes
Follow Carolyn N.
Unfollow Carolyn N.
Share Review
Report Review

Amazing!
December 17, 2021

No issues! No problems!
Clothes were as pictured!
Very satisfied!

Date of experience: December 17, 2021
Australia
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

Easy to navigate. I was able to get exactly what I wanted.

Date of experience: December 17, 2021
Australia
1 review
0 helpful votes
Follow Diana V.
Unfollow Diana V.
Share Review
Report Review

Fine product at competitive prices
December 17, 2021

Good easy to use website, find products at very competitive prices, fast shipping, top online seller, highly recommended.

Date of experience: December 17, 2021
Indiana
2 reviews
0 helpful votes
Follow Diane T.
Unfollow Diane T.
Share Review
Report Review

Great product
December 17, 2021
Updated review

Easy to do and like internet ordering. My grandma name is Gigi

Date of experience: December 17, 2021

Easy to do and like internet ordering
December 17, 2021
Previous review

Easy to do and like internet ordering

Date of experience: November 17, 2021
Tennessee
1 review
0 helpful votes
Follow Cynthia A.
Unfollow Cynthia A.
Share Review
Report Review

Disappointment Resolved
December 17, 2021
Updated review

I entered the LLC10 10% discount code and it wasn't applied. Then I entered my email address for the purpose of getting the 15% discount code, and it wasn't applied. I was contacted immediately and promised it would be resolved. I appreciated the concern.

Date of experience: December 17, 2021

I entered the LLC10 10% discount code and it wasn't...
December 14, 2021
Previous review

I entered the LLC10 10% discount code and it wasn't applied. Then I entered my email address for the purpose of getting the 15% discount code, and it wasn't applied. 0

Date of experience: November 14, 2021
New Zealand
1 review
0 helpful votes
Follow Patricia S.
Unfollow Patricia S.
Share Review
Report Review

John A
December 17, 2021

Excellent service and fast delivery. Very satisfied with products good quality

Date of experience: December 17, 2021
Canada
1 review
0 helpful votes
Follow Marilyn F.
Unfollow Marilyn F.
Share Review
Report Review

Dog shirt
December 17, 2021

So far everything has worked well. Time will tell if my judgment continues.

Item arrived just after Christmas. Perfect timing

Date of experience: December 17, 2021
Rhode Island
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

Received item that was not ordered.
December 17, 2021

No major problems other than I received an item that I did not order. I will be contacting the company shortly. Sizes varied - need to exchange some items.

Date of experience: December 17, 2021
Missouri
1 review
0 helpful votes
Follow Brittany F.
Unfollow Brittany F.
Share Review
Report Review

Owner
December 17, 2021

I hate using Pay Pall and sizing seems off. One shirt is way too small

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
Follow Dorothy R.
Unfollow Dorothy R.
Share Review
Report Review

Love your products, except size too small. Wish they would have fit better.

Date of experience: December 17, 2021
California
2 reviews
0 helpful votes
Follow JOHN Y.
Unfollow JOHN Y.
Share Review
Report Review

The clothing was delivered a little more slowly and in segments; however, supply chain issues may be responsible in the Covis era. Clothing rarely looks as good as pictured on beautiful models and photoshopped pictures. I was somewhat disappointed, nevertheless.

Date of experience: December 17, 2021
Tennessee
1 review
0 helpful votes
Follow Carolyn K.
Unfollow Carolyn K.
Share Review
Report Review

Poor
January 16, 2022

It wouldn't let me choose another shipping method. Not cool. Receipt was poor. Got to where I decided it was a scam and I was surprised when I received a package. I received 2 packages on different days. Odd service, poor communication.

Date of experience: December 17, 2021
Kansas
1 review
0 helpful votes
Follow Betty N.
Unfollow Betty N.
Share Review
Report Review

Laughs and Looks
December 17, 2021
Updated review

Great experience... love the quotes and the quality of the products... check the site out for your personal choices and you will not be disappointed.

Date of experience: December 17, 2021

Nice variety...
November 16, 2021
Previous review

Nice variety... great quotes...

Date of experience: November 16, 2021
Missouri
1 review
0 helpful votes
Follow Natalie X.
Unfollow Natalie X.
Share Review
Report Review

Lilicloth products
December 17, 2021

Nice variety to satisfy wide selection of relatives & friends

Date of experience: December 16, 2021
Texas
1 review
0 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Share Review
Report Review

Liked all 3 shirts
December 17, 2021

Hoped by Christmas, received mid-January. We bought due to the clever sayings.

Date of experience: December 16, 2021
Canada
1 review
0 helpful votes
Follow Karen R.
Unfollow Karen R.
Share Review
Report Review

Not the quality I expected
January 16, 2022
Updated review

The quality of the products I received were different from what I expected.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Miss W. Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Lots to choose from
November 13, 2021
Previous review

Lots to choose from

Date of experience: November 12, 2021
Virginia
1 review
0 helpful votes
Follow Sharon T.
Unfollow Sharon T.
Share Review
Report Review

Meh.
January 16, 2022
Updated review

Pre-reception: Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Post-reception: shirt came very late, and seemed a little different than how I remember the picture of it.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Miss W. Lilicloth Rep
over a year old

Dear customer,

Per checked, those are different style. We provide this item in both long sleeve and short sleeve and also hooded shirt. You can also double check.

For the item received, it would be helpful if you can provide some photos to us to check the difference.

And shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).

So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.

Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.

We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].


Just about everything great except some confusion about...
November 15, 2021
Previous review

Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.

Date of experience: November 15, 2021
Canada
1 review
0 helpful votes
Follow Megan H.
Unfollow Megan H.
Share Review
Report Review

Awesome company
December 17, 2021

Very easy and uncomplicated, love their products, will definitely buy more items

Date of experience: December 16, 2021
California
1 review
0 helpful votes
Follow Stephanie O.
Unfollow Stephanie O.
Share Review
Report Review

Took time to receive, though understandable. Quality not that good. Return policy difficult. Should have free return or greater amount of refund if shipping too difficult. Takes advantage of the customer. Will not buy any items there again.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Miss W. Lilicloth Rep
over a year old

Dear customer,

Sorry that you are not satisfied with the items. We will forward your feedback to the related deparments and will keep improving our products and service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].


Easy to use
November 15, 2021
Previous review

Easy to use. Nice offerings

Date of experience: November 15, 2021