Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There is too much product to go through. I wanted to see everything and than make a final decision, but the pages seemed endless
No issues! No problems!
Clothes were as pictured!
Very satisfied!
Easy to navigate. I was able to get exactly what I wanted.
Good easy to use website, find products at very competitive prices, fast shipping, top online seller, highly recommended.
Easy to do and like internet ordering. My grandma name is Gigi
Easy to do and like internet ordering
I entered the LLC10 10% discount code and it wasn't applied. Then I entered my email address for the purpose of getting the 15% discount code, and it wasn't applied. I was contacted immediately and promised it would be resolved. I appreciated the concern.
I entered the LLC10 10% discount code and it wasn't applied. Then I entered my email address for the purpose of getting the 15% discount code, and it wasn't applied. 0
Excellent service and fast delivery. Very satisfied with products good quality
So far everything has worked well. Time will tell if my judgment continues.
Item arrived just after Christmas. Perfect timing
No major problems other than I received an item that I did not order. I will be contacting the company shortly. Sizes varied - need to exchange some items.
I hate using Pay Pall and sizing seems off. One shirt is way too small
Love your products, except size too small. Wish they would have fit better.
The clothing was delivered a little more slowly and in segments; however, supply chain issues may be responsible in the Covis era. Clothing rarely looks as good as pictured on beautiful models and photoshopped pictures. I was somewhat disappointed, nevertheless.
It wouldn't let me choose another shipping method. Not cool. Receipt was poor. Got to where I decided it was a scam and I was surprised when I received a package. I received 2 packages on different days. Odd service, poor communication.
Great experience... love the quotes and the quality of the products... check the site out for your personal choices and you will not be disappointed.
Nice variety to satisfy wide selection of relatives & friends
Hoped by Christmas, received mid-January. We bought due to the clever sayings.
The quality of the products I received were different from what I expected.
Pre-reception: Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Post-reception: shirt came very late, and seemed a little different than how I remember the picture of it.
Dear customer,
Per checked, those are different style. We provide this item in both long sleeve and short sleeve and also hooded shirt. You can also double check.
For the item received, it would be helpful if you can provide some photos to us to check the difference.
And shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Very easy and uncomplicated, love their products, will definitely buy more items
Took time to receive, though understandable. Quality not that good. Return policy difficult. Should have free return or greater amount of refund if shipping too difficult. Takes advantage of the customer. Will not buy any items there again.
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related deparments and will keep improving our products and service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!