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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I love the graphic shirts you have. My whole family is sarcastic and we have dogs and they are our children. So you can understand why we love your shirts but I'm a little disappointed with your expedited shipping cost. If I would have known how long it was going to take I might have had them ship that way - they were Christmas presents and I had hoped they would be here before Jan. 22. That's all that was wrong with the experience.
I really love your sarcastic shirts. This is part of my mother's x-mas present.
I would have bought more but the shipping was getting out of hand. And the sizes are not accurate. I ordered 2xl an they fit more like a medium.
It was fine. It was more than fine. I gave it to my sister who is younger than me. She loved it. Couldn't say enough good thngs about it. I am the older sister.
"sometimes I feel old then I remember my sister is older" or words to that effect. She was delighted.
Great variety - system works well. 3XL not as big as some other brands - a little tight on my larger frame. Shirts are great quality and printing excellent.
I like it...
Beautiful and nice artics stuff and choice... and some just the good tissues and I feel really confortable in it -cause my body need tissue who's breathing!
My first shopping experience great stuff you have I like it lots of choices Thank you God bless you All
I have never had trouble returning an article I purchased. I have spend a few days trying to do the return with no luck. I want to speak to someone now; appears this is not an option. To me this is totally unacceptable.
Tried to order a few items, windows keep popping up and each time I went back the price would change 4 times now. I'm done and will never try to buy here again
Sorry for any inconvenience caused.
Did you mistakenly clik on too many "add to cart" while the site is still loading?
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Only problem I see is that I didn't write down the promo code so presumably missed out on a discount. I'm ordering from my tablet while visiting Florida so impossible to go back and retrieve it.
Otherwise OK.
Great place to shop and good prices loads of selections.
I made the order from Hungary on the website and in ten days the products arrived. The system of purchasing and delivery is easy to manage with and works accurately. The design and quality of the items are absolutely marvellous!
I ordered 5 tops and a pr. Of legging. I ordered all the tops in x-large. Three tops fit just fine, 2 were about a size med. The leggings were made out for a very thin material and were way to long. I do not know how I can return these items.
Sorry for any inconvenience caused.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I must return my order. It is a tad to small. Hopefully the other ones that I ordered and have not received will fit.
Wife did not want; too large; requested return. Everything was good in terms of the transaction.
I ordered shirts four weeks ago got email saying it was shipped nothing shows up nothing was shipped and all comes from China and takes forever. Do not order From them
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
Normally
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Recently many parcels are stuck at customs and there has been some delay.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Order placed Dec. 2nd. Took my money but gave not received order. It will miss Xmas if I get it at all. They offered 10% refund IF I contact them after I receive IF I contact them. Very poor customer service. I have to contact them every time I want an update. Now told it will be another 10-15 days. Bet I never see my order.
Buyer beware
Thank you for your feedback and sorry for any inconvenience caused.
Would you please provide your order number so that we can help you?
Recently many parcels are stuck at customs due to some heavier customs check and our courier is working on this.
Usually"
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very good. Takes quite awhile to get the products but worth the wait. 2nd time I ordered from Lilicloth and am getting ready to make yet another order. Products are packaged well.
Had trouble with ordering … never received confirmation of order.
Also, great prices on the shirts, but honestly! $20 to ship 2 sweatshirts?!?!
Dear customer,
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Sorry for the ads, if you do not want to received the ads, we can unsubscribe for you.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
I fought for a bit trying to get the color correct on the shirt I was ordering.
It was a unique shirt that generated a lot of wonderful conversations and comments. I was very pleased and happy with it. Just a little bigger than I'd hoped. But definitely better than being too small.
Leery of giving a 5 as jury is out until received
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!