On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great products at great prices. So easy to order too.
Easy to navigate looking forward to the purchase
Excellent service
Placed order on 12/1/21 after chatting delivery was 5-7 days... To date... shirt is 'IN CHINA"... they know about the supply chains issues from China... if want to return it (assuming I get it). It's my respoNsibility to mail it back to China... MY SUGGESTION IS TO REFUSE DELIVERY AND REVERSE CREDIT CARD
Great graphic shirts. Lots of choices. Took a long time to receive them but so does everything else.
You make if very hard to return merchandise. Sweat shirt in add was long sleeve t shirt. Not what I ordered. Please supply return RMA
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Could you please take a picture of the product you received and contact the Customer Service?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
What was delivered did not reflect what was pictured
Postage was high, loved shirt good quality would buy again
Poor info from Lilicloth. Can't gat shipping info that is correct. Tracking numbers supplied are not correct for FedEx and USPS. Not correct for UPS either.
In addition they sent link for Sitejabber. What do they have to do with shipping the order
Buy elsewhere.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not good quality. Took one month for all of my order to be delivered. Will not purchase from this seller again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Edit Remove
I wish you showed the images available and then you can pick what type of shirt you want for that particular image. Website is a little busy to shop from. And shipping options weren't available to pick from
Cute clothes, great selection, even better prices. I love my sweatshirt, but even for a 3x it looks small.
I'm so happy to have found Lilicloth! Such cute items and they have so many options!
Not the quality as expected, was made to look a lot more upper quality than recieved but All good thanks
Easy website to follow and lots of choices, great products and sizes accurate
A friend sent me the link to the lilicloth site, after looking around a bit I ordered a bunch of t-shirts. I was worried about sizing because I have ordered from similar sites and the sizing is always much larger than advertised but when I received the items they really were smalls and fit me quite well.
Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.
As a follow up to my original comment, tried to get some info from the company on why my order was taking so long to ship and NEVER GOT A REPLY. Not even an acknowledgement of the question. Nothing. It was much longer than the 2 weeks. That is really sad because I liked their products enough to buy from them again in the future, but I can't reward bad customer care. Then one day the shipment showed up without notice. They had my address because they spammed me the whole time with more things to buy, but didn't care enough to follow up on an inquiry.
Thank you for your feedback and sorry for any inconvenience caused.
As we check, we did not find any eail from gre****[email protected]. Did you contact the correct email [email protected]?
For shipping
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Prices are competitive, but $10 for 2 week delivery will probably be a deal breaker in the future. Either faster delivery or lower cost. I am spoiled by Amazon's free shipping and delivery in a few days, not weeks.
If your crap items even show up, try to sidestep the smell. They send endless messages about "just be patient, your items are on the way... and if you pay for faster shipping, they just take your money and send it on a slow drifting barrel raft from china, taiwan or viet nam. ZERO STARS
Thank you for your feedback and sorry for any inconvenience caused.
Would you please provide your order number so that we can help you?
Currently we do not support express shipping and we do not charge for express either.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Watch the size chart! I bought a medium size and found that all were larger that a medium. However, I purchased a small in a pair of leggings, and they are, I think, too small. So just watch your "size chart"! Important!
Great time shopping what I liked! I enjoyed the experience!
This is absolutely the worst company i have ever tried to work with! Bar none! You cannot return an item because this company is out of the country. They will offer you 15% of what you paid for an item because it's cheaper than trying to get your money back.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Lots of great saying to choose from, but too many pages to look through. Sweatshirts are not your typical heavier cotton/polyester blend. They are 95% polyester and are more like a long sleeve t-shirt. Order larger than your normal, as the sizes fit small.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
You can check our delivery policy here: https :// lilicloth. Com/information/Shipping%20Policy
For example, if you order a t-shirt, it will need 3-5 business days of processing time and then 12-15 business days of shipping time. Therefore, you can expect to receive it in 15-20 business days.
Could you please tell us from which page you saw the 5-7 days delivery?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!