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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Found the styles, and sayings that were best for me, and conveniently placed the order.
Tracking was a little wanting, but trusted that my order would arrive when it could.
Took a while to get here. Fabric is really nice. Good quality.
First time ordering. Okay experience. Was slightly disappointed with the sweatshirts. I shall pay closer attention to the type and weight of the material with future orders. I was expecting a heavier weight sweatshirt than the one that was received. Don't get me wrong. I am not saying that the company misrepresented the product in any way and the quality of the product received wasn't good. I am just stating that I need to pay closer attention to the type of material instead of just relying on the general description. Hopefully my 4 star rating properly reflects this explanation.
It was easy to check out the items. I hope the shirts are as great as t he sayings on them! The shirts were nice but it sure took a while to get them.
Easy to use web site - lots of fun things to shop for!
Not to thick & Keeps my feet warm. Matches most of my clothes with the assorted colors.
I had fun reading all the shirts. Over priced, not in American sizes, slow delivery, shipping was expensive Not good quality.
I really like the products and my family loved them as After New Years gifts. Although I ordered them 15 Dec, it took almost a month to receive my order.
Everything I ordered showed up. Not all together but it came. I excepted more of a cotton material it's %65 polyester and %35 cotton and Dry clean recommend.
I had issues with the shopping cart first of all. Then I didn't realize (probably my fault) that the shipping would take so long. I had ordered the items for Christmas gift's and they didn't arrive until after the New Year.
The price was great, got free shipping. My wife always says I'm cold. I had to get it. Thanks
A little difficult to get from item to purchase page.
So easy to navigate! Not totally computer literate but do my best for my age! Thank you for your business!
I like the quirky meanings of print I find them hilarious and I will be looking to order more
It was good, I found it a little confusing to order at first for my first time but it all worked out good
The qualified of a couple of the items was very poor. I will be returning those.
Difficult to check out. I got stuck when your site would not accept my card. Had to redo the whole process
Website is very informative and user friendly. Will definitely use for future purchases.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

