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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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California
1 review
0 helpful votes
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Unknown delivery status
January 13, 2022

Re my order - Received a message from Lilicloth but it only said "On it's way"... no idea of when! And the message also indicated that it was being shipped from another country and i would be alerted when the order reached the "destination country". Won't do this again.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2021
Miss W. Lilicloth Rep
over a year old

Dear customer,

Sorry for the inconvenience. We also accept payment with credit card, afterpay and klarna. Or you can contact our customer service for help if you have any issue when ordering so that we can check it for you in time.

Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.

We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].

New York
1 review
0 helpful votes
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I RECEIVED EXACTLY WHAT I WAS LOOKING FOR.
December 14, 2021
Updated review

I HAD TO WAIT AWHILE FOR THIS ITEM TO ARRIVE. WHEN IT FINALLY ARRIVED I WAS PLEASED WITH THE MERCHANDISE.

Date of experience: December 14, 2021

YOUR SHIPPING CHARGES ADD TOO MUCH COST
December 14, 2021
Previous review

YOUR SHIPPING CHARGES ADD TOO MUCH COST.

Date of experience: November 14, 2021
Arizona
1 review
0 helpful votes
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Was concerned about the negative internet comments, so was leased with the quality, when I received my first order.

Date of experience: December 14, 2021
Canada
1 review
0 helpful votes
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Catchy products expensive for Canucks
December 14, 2021

Fairly easy to navigate. Pretty pricey for Canucks using the Trudeau dollar. He has the economic sense of a ground squirrel.

Date of experience: December 14, 2021
Canada
2 reviews
0 helpful votes
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One error
December 14, 2021

Fast and easy, but one error on order. Sent me the wrong T-shirt

Date of experience: December 14, 2021
Tennessee
1 review
0 helpful votes
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Happy customer
December 14, 2021

Very easy to shop and purchase here. Great products

Date of experience: December 14, 2021
Canada
2 reviews
0 helpful votes
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T-shirtts
December 14, 2021

Very good selection. I liked what I saw & wanted to try out your items. Very satisfied. May be back for other items in the future

Date of experience: December 13, 2021
Texas
2 reviews
0 helpful votes
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Love It!
December 14, 2021

Shipping is a bit high but I really like the t-shirts for my husband.

Date of experience: December 13, 2021
Indiana
2 reviews
0 helpful votes
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Better Late than Never
December 14, 2021

Shopping was great but check-out was a hassle. I don't understand why prepaid cards aren't accepted. When I could finally get the order processed, then it was late in arriving for Christmas. It was disappointing for me because I didn't have gifts for the grandchildren. They were okay with it; they are all grown so they understood. The thing I didn't understand was why I got one piece at a time, not the whole order and some items were the same only different sizes. As aggravating as it was for me, all ended well and the complete order finally arrived on January 13th. I will continue to shop with Lilicloth[ I love their merchandise!

Date of experience: December 13, 2021
Virginia
1 review
0 helpful votes
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Loved the mens shirts, ordering was fat and easy. I ordered three shirts but so far I haved only received one after a month. Except for, the shipping I like the products

Date of experience: December 13, 2021
Arizona
2 reviews
0 helpful votes
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I accidentally ordered a shirt in the wrong size, which I realized immediately after ordering. The company policy on cancellations is "free of charge" as long as the product hasn't shipped yet. I could not find a link for the cancelation and I was not given an order number to refer to if I wanted to email customer service. Very bad customer service. I ended up purchasing the same product again, in the correct size, but the original t-shirt will be a waste. I guess I paid 2X the price for the product I wanted.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Since you can see the cancellation policy, you should be seeing the customer service email as well?

You contact us via email or online chat to cancel the order before it's shipped.

In this case, you may contact us to return the incorect size after you receive it.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

North Carolina
1 review
0 helpful votes
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Delivery
December 14, 2021
Updated review

I ordered this in Mid November and just recently received the order. I ordered 4 items and have received 2 items. I have no idea if the other items will make it for Christmas. VERY disappointed in the delivery time. The logistics link is not helpful!
Only order if you have plenty of time for extended delivery.

Date of experience: December 13, 2021

A lot of fun options. Filling out my Christmas list
November 13, 2021
Previous review

A lot of fun options. Filling out my Christmas list.

Date of experience: November 13, 2021
Colorado
2 reviews
0 helpful votes
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Grandma's gift
December 14, 2021

Great merchandise, quick and easy, loved the shirt. High quality.

Date of experience: December 13, 2021
Minnesota
1 review
0 helpful votes
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Long delivery time
December 14, 2021

All was easy enough to do, but the shipping cost and delivery time seemed a bit expensive and long

Date of experience: December 13, 2021
Florida
1 review
0 helpful votes
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Sizes
January 12, 2022
Updated review

The sizes are way off they only fit someone who wears a med. Way to tight for the ones I was giving it too The colors were very good none of them big enough

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Shopping great
November 13, 2021
Previous review

Shopping great

Date of experience: November 13, 2021
Arkansas
1 review
0 helpful votes
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Pleased but concerned for a while.
December 13, 2021

Shopping was easy, shipping took about a month. PayPal notified me payment was made but Absolutely no feedback from the company, didn't know for sure the order was processed until products were delivered.

Date of experience: December 13, 2021
Pennsylvania
1 review
0 helpful votes
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T-Shirt
December 13, 2021

Nice and easy. Took quite a while to get here but hey, it came a long way…

Date of experience: December 13, 2021
South Carolina
1 review
0 helpful votes
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Partial delivery
January 12, 2022
Updated review

I had ordered two items, received one and then after two and a half weeks, had to contact you guys to get the other one delivered.

Date of experience: December 13, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

We always send order shipping emails. Could you please double check the spam emails in this case?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Cost of shipping seems high for the content (3 shirts),...
November 13, 2021
Previous review

Cost of shipping seems high for the content (3 shirts), but otherwise this new experience with Lilicloth was pleasant. It's not Prime quality, (postage and return postage), but good.

Date of experience: November 13, 2021
Canada
1 review
0 helpful votes
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Delivery took some time
January 12, 2022
Updated review

The products are nice and the website was easy to use. The delivery was slow and communications around that were less than expected.

Date of experience: December 13, 2021

The website is easy to use and the discounts offered...
November 9, 2021
Previous review

The website is easy to use and the discounts offered are great value

Date of experience: November 9, 2021
Texas
0 reviews
0 helpful votes
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1st time Buyer!
January 12, 2022

The page says 1st time shopper gets 10% off order. When I put the code in, it said I didn't met criteria. However, I could not find any such criteria.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
Miss W. Lilicloth Rep
over a year old

Dear customer,

Please note that all discount can be used for the items exclude final sale and pre-sale items.
Per checked, both items of your order are final sale. Therefore the discount is not available.

Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.

We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].