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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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This was my second order from Lilicloth. The delivery time was much faster than advertised, which was a very pleasant surprise. Thanks.
I wanted to change shipping method to fastest possible, but was restricted to "standard" shipping (20 days!)
This was my first order with your company. I don't like the long delivery time (15 - 20 days) for the standard shipping, but I like the shirt I selected for 3 of my granddaughters.
Received my hat in good order, although wrinkled from the shipping bag. A simple dump in a bucket of water and drying it over the end of a plastic jug and it's back in shape! I love the motto on the front: "WTF? Where's the fish?" is perfect for an Oregon fly fisher moved to AZ!
Website checkout process not helpful, order placement didn't provide discount promised, shipping / delivery info non existent / and product quality was disappointing
Website checkout process not helpful
Shirts were smaller than expected, may need to be returned
Was cautious about buying because of some negative reviews. However, these items were delivered on time and were just as described. I will buy from Lillicloth again.
I have fear of buying from you because of your negative delivery reviews. I am buying two women's garments now as gifts. Hopefully, you will turn out to be a good company to trust with purchases.
My order # is HBKQD******* for 3 hats
I ordered 3 hats and finally they said they shipped 2 and don't mention the 3rd. So I follow the links to contact them and it only gives me the ability to use there "Live Chat". Unfortunately it is either a joke or the chat person cant read English or has taken and extended leave of absence. I have entered all the required info 3 different times and waited, and waited, and waited and I get nothing.
Dear Customer,
Thank you for the feedback and sorry for any inconvenience caused.
Actually. Sometimes we will ship the ready items in priority in order to avoid further delay. Hope for your understand.
In some instances, the chat might be delayed due to high chat volumes or network problems. We recommend trying again at a later time or contacting us via email at [email protected]. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
For the remaining item(s). We will keep rushing the item(s) as soon as possible. Once it is shipped, you will be notified by email.
Thanks for your understanding, and we look forward to serving you better in the future.
Please do not hesitate to contact us at [email protected]
Best regard,
LILICLOTH
Love the sayings but the quality of shirts was not consistent. Some were great, others, not so much.
And the shipping time was terrible. We used to have a saying, "slow boat to China". Think this was a " slow boat from China". That being said, I have ordered twice more since this initial order.
Shipping cost too high but love the shirts
My first time and my last! I'm totally disappointed. Also it takes so long to receive the items.
I <3 Lilicloth.com. Great selection! Happy with the fit, quality and shipping time of all prior orders.
Great words! Waited for the order a bit longer than expected, but still happy.
It was slow putting item in cart. Had to do & redo.
It was all fast & easy. I will buy from you again. Thanks.
I really enjoy the large selection of t-shirts that I give as gifts. This allows me to really personalize the gift. The shipping is very slow. Other than the wait for the order the quality of the shirts is much better than would be expected from an online merchandizer.
Easy to order. Shirt looked just like pictured. It was perfect for me as I am now 4"10 (having shunk a few inches over the years). The problem for me was I ordered the size based on the recommendations given and it is really too big for me - but I will still wear it - just not as much as i would have. So be careful choosing your size, because it is a comfortable tee. And I do love the color I chose.
All good thanks, received my order thanks nine more characters.
It took awhile to get the order and the pieces were delivered separately. The material was nylon and for some reason I was expecting cotton. The design is like you put a photo on the material. This works for the dress with flower, but not the one with the trees.
Didn't see a place to enter my discount code? I felt pretty barraged with the different discounts and different offers as I went through the site from one product to another and then didn't see a place to enter my discount code at check out
Didn't see a place to enter my discount code?
Probably won't order again because costs too much in shipping
I would like to buy more, great colours and good quality
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry to hear that you have experienced difficulties with the checkout process and product quality on our website. We understand how frustrating these issues can be and we appreciate your feedback.
About the discount you did not enjoy, we have checked the record and confirmed our related staff have provided valid solution to you. If you did not receive the message, you may contact us to check again.
Regarding shipping and delivery information, we apologize if this was not clearly provided on our website. Actually you may check the tracking information via https://lilicloth.com/order-query
We are continually working to improve the transparency of our shipping and delivery processes to ensure that our customers are informed and satisfied with their purchases.
In addition, we apologize for any disappointment you may have had with the product quality. We take product quality seriously and strive to provide high-quality products to all our customers. If there are any specific concerns you would like us to address, please do not hesitate to contact us so that we can investigate and find a solution.
Regarding customer service communication, we apologize if the interactions ended up with you having to do more work. We will look into the matter further to determine how we can improve our customer service communication and ensure that our customers receive the assistance they need.
We value your business and appreciate your feedback as it helps us improve our services and products. Please feel free to contact us at [email protected] if there is anything else we can do to assist you further.
Best regard,
LILICLOTH