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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Found it Hard to get back shopping after hitting the add to cart button
I don't like cotton t shirt. Especially those that shrink on first wash. Also the color fade on first wash.
I like the tshirt I buy from Lilcloth. I can't wait to buy more.
Easy breezy except I wanted to send it to my friends as a gift, so I am nervous as to the outcome.
Your company tends to take a little longer to deliver. You do not tell in advance that an item will be delayed.
I ordered a hat that arrived with a poorly screen printed humorous saying on the front. The hat is cheaply made and the screen printing is small and hard to read.
Dear Customer,
We apologize for the poor quality of the hat you received. We understand how frustrating it can be to receive a product that does not meet your expectations, especially when ordering online.
Please know that we take product quality and customer satisfaction seriously and we would like to make this right for you. We will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Please don't hesitate to contact us at [email protected] if you have any further concerns or questions. We value your business and want to ensure that you are completely satisfied with your shopping experience with us.
Best regard,
LILICLOTH
Probably be best to give step by step procedure for folks that are NOT inclined to enter correct information. For the time frame of waiting for my item,very displeased. I specifically requested 3xl. What I received was way too small. Previously I had ordered 3 of the same size and they fit perfectly. I have no idea what went wrong. Is there anyway this error can be corrected or NOT?
Dear Customer,
We apologize for the long waiting time you experienced.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
If the product meets the conditions of our return policy, then it is eligible for return. You may contact us for return if you do not want to keep the item.Please feel free to contact us by email at [email protected] We will reply to you within 24 hours.
Best regard,
LILICLOTH
Probably be best to give step by step procedure for folks that are NOT inclined to enter correct information.
Make it easier to insert code - disappeared 2 days, finally got it in today
The service was just as promised and package arrived on time.
Just some confusion, but good at recontacting me about an abandoned order
Good selections, buit shipping cost is a rip off. This is the last time for your on line shopping system.a little slow in getting to me.
Fast and Easy! Very fast delivery and very good quality product.
Great looking stuff, but kinda hard to score a 5 on my first order...
I kept loosing the items when I was trying to order
I'm generally pleased. The fabric is of surprisingly good quality and the screen prints is well executed and better than I expected at this price. But, the sleeves for the XL size are about 1 1/2" too short and my order of 3 long-sleeved tees were shipped as 3 separate orders that arrived days apart. All in all, I am satisfied.
The selection is good and the products - from my online view - appear to be also. I await delivery of my order to see if this proves to be true.
Website not good. Difficult to navigate. Will not shop here again. Expensive for the low quality. Good embroidery with low quality garments.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Per checking, your order only placed 30 days ago. Also, it was delivered 5 days ago. Thus, it is not 60 days for delivery. You may double check the details via https://lilicloth.com/order-query
We apologize for any difficulty you have experienced navigating our website.
Please note that we are constantly working to improve our online ordering process and provide better customer service to ensure a more seamless experience for all our customers. We will take your feedback into consideration as we continue to optimize our website's performance and user-friendliness.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Please feel free to contact us anytime at [email protected]. Stay safe and have a good day!
Best regard,
LILICLOTH
I like these more than stores. Makes me smile more at my lovely wife.
I like the product but this is my 2 one I bought. No info that it's on it's way.
I found the site difficult to navigate in regard to finding and using the available discounts. The clothes are of good quality and unique. Love the flowered shirts and the tees with clever words on them, Everything runs a bit long for me.
All good except that they run one size smaller. So if you want a large, order XL size.
Great selection of Tee Shirts!
I like the ordering part. The paying part is a pain. I didn't want to use PayPal.
Please make the paying part easier.
Painfully slow delivery system, it is taking way too long to receive my order.
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
Please know that we appreciate your patience and understanding while we work to improve our services. If you have any further concerns or questions regarding your order, please do not hesitate to contact us.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
LILICLOTH
Lso, tried to find a phone number with no luck. Probably be my last order.
Dear Customer,
Thank you for your feedback regarding the item(s) received. We are sorry that the size or item didn't work out as expected.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Sorry，We do not support telephone service currently.But we will consider this in the near future to meet the needs of customers.
We do not support exchange currently. You may check our return policy via https://lilicloth.com/information/return-policy
We do hope you will have a better shopping experience with us in the future. Thanks for your feedback.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
LILICLOTH
This is only my second order. I like the previous tees, but it took so long to get them. Do you have a way of expediting orders?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
Payment cannot go through without the buyer’s permission. Or we do not have the right to charge. After checking our records, we have found that an order was placed under your account recently. We understand that mistakes can happen, so please let us know if you did not place this order and we will investigate the matter further to ensure that there has been no fraudulent activity.
Also. We apologize that you are not satisfied with the quality of our cotton t-shirts. We take such issues seriously and would like to reassure you that we strive to provide our customers with high-quality products that meet their expectations.
Regarding the shrinking and color fading issue, we will review our manufacturing process and materials to see if improvements can be made. In the meantime, we suggest following the care instructions on the label to ensure the best possible results when washing your cotton t-shirts.
Please feel free to contact us anytime at [email protected]. Stay safe and have a good day!
Best regard,
LILICLOTH