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letgo

1.8

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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14

We monitor reviews for authenticity

New York
1 review
17 helpful votes
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Data Mining Crap Fest!
October 2, 2016

Even after getting verified via email address this stupid app tells me to get verified now - Verified users get faster replies. What kind of crap is that? They are holding up emails & messages until they get your information? Data mining at it's finest. I had to give out my phone number because this pathetic app wouldn't let us have a conversation that didn't last for days on end. HOW IS ANYONE ABLE TO SELL ON THIS APP? If this doesn't get fixed soon, I'm going to pull my listings and delete this rage inducing crap app. They should have left Wallapop alone, they ruined it & now they are crashing it into the ground. It wasn't broke, it didn't need fixing or reinventing. I have never hated an app so much in my life. You can't blow up the pics around the edges, so if you only want to see the middle of the page up close you're golden. Anything else & it hops from one listing to the next. It is near impossible to just stay on one listing. Wallapop was so good, I can't believe they made is suck so bad, so fast.

Date of experience: October 1, 2016
California
3 reviews
19 helpful votes
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99% scammers world
October 1, 2016

At first many many months back i did buy and sell things and for the last few months scammers saying 1k for a 2015 Chevy and blah blah are just scammers. I look in moatly cars so scam city. I have a few things at great prices or negotiable but nothing. Offerup is a lil better but so far craiglist takes the crown. Good concept tho but needs alot of work

Date of experience: October 1, 2016
Arkansas
1 review
15 helpful votes
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SCAM
October 1, 2016

FIRST TIME USING LETGO AND DISCOVERED A VEHICLE SCAM. 2001 TOYOTA TACOMA LISTED ON LETGO FOR $2000 BY "LAYLA" WHO SAID SHE WAS IN THE MILITARY AND DUE TO SHIP OUT SOON. SAID TRUCK BELONGED TO HER HUSBAND WHO DIED 4 MONTHS AGO. WANTED PAYMENT THRU VANILLA PRE-PAID VISA. SENT A BOGUS INVOICE FROM EBAY. CALLED EBAY AND THEY HAVE HAD SEVERAL REPORTS OF THE SAME SCAM. IF IT'S TOO GOOD TO BE TRUE...

Date of experience: October 1, 2016
New York
1 review
8 helpful votes
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No real traffic
September 28, 2016

In the commercials, people come as soon as you post. NOT the case by far. I will at times get people that say, "I'm interested!", only to never heard from them again. The picture quality makes ALL items look cheap and unattractive. Craigslist was smart not to SHOW you all the crap on it's site, you have to search to look through the crap. But on Let go, you are bombarded with it. Also, i'm listing in NYC, but it keeps saying NJ. Tried fixing it many time and on the web, pictures are never in order as the APP. The only real good use to this apps if you put in the work and FWD your link to friends and family. The layout is a nice way for people you know to go through. Otherwise, I have seen ZERO traffic.

Date of experience: September 28, 2016
Illinois
1 review
15 helpful votes
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Total Crap
September 25, 2016

Cant make more than one listing in the same category... I have all sports items... everything I post after my first listing gets flagged for duplicated listing... burn this app... deserves 0 stars

Date of experience: September 24, 2016
Massachusetts
1 review
0 helpful votes
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Sucks. Sucks. Sucks. Sucks
September 24, 2016

No one ever buys anything. Had 14 pairs of like brand new Jordans. Not one person bought only asked stupid questions and then never responded back and if they did they expected them to be like $20. Everyone kept not showing up. Its a big waste of time. Worst app ever. Then people just to be dic*s would text at 3-4 in the morning in spanish but yet their accounts are in English. They have the rudest people on this app. I would rate a zero if i could. They dont even deserve a 1

Date of experience: September 23, 2016
Oklahoma
1 review
11 helpful votes
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Pleased with Letgo
September 21, 2016

I have recently sold many items on Letgo and have had only good experiences. I've purchased several things as well with only the best outcomes! I couldn't be more happy with my experiences thru Letgo! I've met decent people who were interested in doing business, who were on time to the meeting location, and didn't hassle me at all.

Date of experience: September 19, 2016
Texas
1 review
12 helpful votes
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You would think letgo would do something to stop the scams.

Date of experience: September 18, 2016
Michigan
1 review
10 helpful votes
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Errors and Frustration!
September 17, 2016

I am having issues with Letgo app. I post something and then I can't find it because Letgo decided to change the name of the item that doesn't even match what it is. Half the time it errors out on me saying to try later. It has deleted pictures of my items leaving only one instead of the three that i posted. Very shaky.

Date of experience: September 17, 2016
California
18 reviews
62 helpful votes
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Definitely will LetGo!
September 17, 2016

The concept is great! The technology is sub standard for this website. First, customer service; lacks a phone number. Second, all inquiries must go through FAQ! Third, security is not in place online to prevent buyers or sellers from being scammed! Fourth, the sales are based on trust and not technology for safe guard. Main issue: The application will work for Android and/ or Apple. Non Windows! In addition, application can only be used with Smart Phone--No Laptop. Apparently the TV Ads are Extremely Misleading!

Date of experience: September 17, 2016
Pennsylvania
1 review
16 helpful votes
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Creeps
September 13, 2016

Dont put a picture up there, one after other people kept messaging me pretending to be interested in buying my things just to get my number and try to talk to me THIS IS NOT A DATING APP TRY PLENTY OF FISH

Date of experience: September 12, 2016
North Carolina
2 reviews
19 helpful votes
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I placed two items for sale on letgo at good prices. I received messages asking if they could pay half of the posted price. The people who told me they were interested and definitely wanted the items then never came to purchase them. In my experience there are nothing but flaky people who are not serious about buying.

Date of experience: September 11, 2016
Tennessee
1 review
16 helpful votes
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People message me. But. No. Buyers. Even I gave my number. To somebodying cuz he wanted to see more of the dress. Unbealivable. Plus I have. Many things on their since 2 months and. No sale. Not. Worth it. They. Will. See your item. But not a single. Buyer. It. A. Sham

Date of experience: September 4, 2016
Connecticut
1 review
21 helpful votes
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This is a big old waste of time. If you want to sell your stuff this is not the place, no one is buying just chatting about the items. I have had so many comments a couple folks that expressed interest and then when I followed up and/or responded to them... nothing. I have posted at least a dozen items, which I still have in my house!

Date of experience: September 2, 2016
Washington
2 reviews
32 helpful votes
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This site is riddled with thieves. Of all the obvious car sale scammers I reported to the site administrator as being scammers, not a single ad was removed, even after I emailed the site and pointed out my dissatisfaction with the high percentage of fake ads on their site. By all means, do stay away. Shame on you for creating a breeding ground for scum!

Date of experience: August 25, 2016
Illinois
1 review
25 helpful votes
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A wanta be buyer named Brittany C. Flagged my item because i would not sell it to her for cheap. It was a vintage shelf. Letgo should investigate before allowing a buyer to flag or set a temporary hold before allowing a revenge customer to delete.

Date of experience: August 20, 2016
Wisconsin
1 review
24 helpful votes
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This app is $#*!ty as $#*! everyone wants everything for close to nothing I posted a pair of snowboarding boots for 20 bucks a suitcase for 5 bucks and a pretty much brand new snowboard as negotiable and its been over a month 2 people have messaged me and didnt buy this site is a $#*! show race to the bottom no money made waste of time.

Date of experience: August 2, 2016
New Jersey
1 review
22 helpful votes
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The search returns to national instead of your local distance setting. The majority of sellers I communicated with were immature.

Date of experience: May 11, 2016
Texas
6 reviews
27 helpful votes
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Good bye ebay you suck. Good bye Amazon your fees are to high. Bonanza your a joke with a cheap owner who won't advertise your site. This site is a craigslust with a chat system. I noticed the buyers are cheap skates but a cool app.

Date of experience: April 18, 2016
California
6 reviews
18 helpful votes
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Letgo is the ultimate app for emptying out the closest, garage, basement or anything else. It is quick local to you and you set the parameters, distance, willing to bargain, put or will deliver. Text an interest or offer and quickly get a reply. So many great things to say. Quick, easy, and free!

Date of experience: February 17, 2016