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letgo

1.8

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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14

We monitor reviews for authenticity

Illinois
1 review
8 helpful votes
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SCAMMERS!
November 4, 2016

This web site is a mess! People are putting stuff on here in East St. Louis IL. ALMOST THE WORSE SPOT IN THE STATE OF IL.! They have it also listed 5-8 different states! It's a HUGE SCAM! This web site needs to be SHUT DOWN or law needs to get involved!

Date of experience: November 4, 2016
Arkansas
3 reviews
10 helpful votes
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Horrible!
November 3, 2016

The worst app ever and a big joke. They let someone sell a mower that was on fire and broken and even bragged about it in the description and another person sell a half eaten donut for like a half million dollars yet they discard my items for NO good reason. Besides I have better luck selling on Facebook flea markets than this stupid app. What a joke!

Date of experience: November 3, 2016
Tennessee
1 review
5 helpful votes
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Site needs work
November 3, 2016

I'm in the middle of the review number. Site could use some work, it's simple to use, but the downfall is like so many other people are experiencing, the lowballing, no shows, no response, be considerate and say not interested instead of waisting time. Guess I'm not alone on this site, others are experiencing the same trouble I have. I've noticed way too many potential buyers of my items wanting more for less, very unreasonable offers, people that don't know how to read the ad, want to go back and forth messaging but not meeting, etc. This site is just the same as any other resale site, win some lose some

Date of experience: November 3, 2016
Georgia
2 reviews
7 helpful votes
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I GOT SCREWED
November 1, 2016

I purchased a iPhone6 from a letgo.com subcriber and got taken. The account wasn't cleared and they won't answer my repeated attempts to contact them, so I am the proud owner of a iPhone6 paperwate!

Date of experience: November 1, 2016
Wisconsin
2 reviews
6 helpful votes
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Totally sucks
October 29, 2016

We complain about someone and that person is still on letgo selling the same stuff who doesn't belong. Letgo doesn't even try to contact us to find out why we complain.

Date of experience: October 28, 2016
Mississippi
1 review
2 helpful votes
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Great awesome site!
October 29, 2016

It's a great site for people who can't afford to pay retail. These other people don't know what they r talking about. I buy stuff everyday and will continue to buy everyday. Stop hating on letgo.

Date of experience: October 28, 2016
California
1 review
8 helpful votes
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Just plan awful
October 26, 2016

Listen its really nothing more than a horriable flea market. Yes its free and one should not complain howrver all these apps are sucking all your info to sell to third party jerks tracking your every move. Close5 is even worse. You cant even give things away. Keep in mind most everyone is a seller not a buyer. Notice they dont advertise sbout buying on these sites. Most responses are from stoners and people never leaving their phones

Date of experience: October 25, 2016
Canada
1 review
8 helpful votes
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Not worth the time!
October 24, 2016

I am moving and I took photos and posted 4 items on letgo (a hardly used sofa/loveseat, and bed, an antique fireplace mantle and a high-end fireplace screen) - I priced them all very, very reasonably. Even though I had many, many people who messaged to say they were interested, and I spent my time answering their many, many messages and questions, none of them seemed to have transportation to pick the items up - they all expected delivery?!?!?! I think there should be a note to say that people should not be wasting other's time by showing their willy nilly interest in an item when they have no intention of following through. In the end, I sold only 1 of the 4 items and now have to cart them off to a new location myself.

Date of experience: October 24, 2016
California
1 review
5 helpful votes
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Site sucks
October 24, 2016

I have had many people wanting to buy, but no one responds when it's time/the day to meet up and buy. This has happened on SEVERAL occasions. I hate this app. People want to low ball u by half the price if not more.

Date of experience: October 24, 2016
Minnesota
2 reviews
5 helpful votes
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Crap interface
October 24, 2016

Every time i try to update my description the damn "share on facebook" option returns to being "ON". This is obviously because the makers of this app know more will sell if you post on facebook, but I don't want to solicit my friends.

So, if i edit my description and forget to turn that setting off, my edits get discarded. This is extremely frustrating to say the least.

At first, the interface seems nice and fast. Just use a photo and enter a price. Bam. But then, you really need to go in and put a title and description in place, and that is at the point where I want to pull my GD hair out.

Date of experience: October 24, 2016
Georgia
1 review
9 helpful votes
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I've tried selling clothes, and phones and I get nasty perverts asking me for my used panties and asking if I want pictures of them, I've reported quite a few people and they do nothing about it what so ever. Highly upset with this.

Date of experience: October 20, 2016
Illinois
1 review
8 helpful votes
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As Expected
October 22, 2016

There are bound to be scammers and dud buyers on any classified site, but that doesn't mean everyone is a bad apple... I have made over a dozen purchases without a hitch, and sold many dozens of things with little hassle... No show 'interested' buyers are to be expected, I have dealt with them on the professional business level and though for sale classified ads for decades... To expect any online app or site that deals with the public to be perfect is unrealistic...

Date of experience: October 19, 2016
Virginia
1 review
2 helpful votes
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No communication at all.
October 20, 2016

Tried to buy a ps2 game a week ago. Tried and tried to set up a time. Got excuses and almost no responses. Never with her again. AshleyH in Hazel Green, Al.

Date of experience: October 18, 2016
Kentucky
1 review
8 helpful votes
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I get very offended when the first thing someone asks me is will you take less. They haven't even seen my product to know that it is brand new but they want me to give it to him. Very frustrating. But I guess that's what this world has come to people who don't want to work on everything that someone has worked hard for give it to them. No thanks. I'll let my stuff rot before I give it to somebody. The website itself is very good very easy to use it's just the people are Cheapskates

Date of experience: October 17, 2016
Florida
1 review
5 helpful votes
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Et go app
October 17, 2016

The app is fine but the people using it are f***ing stupid!

Date of experience: October 16, 2016
Ohio
1 review
6 helpful votes
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Why a site thats bogus
October 16, 2016

Why are sites as this being created and wasting peoples time? I can create such a site and make money off of stupid people to. But i don't believe in taking peoples money for nothing... sad what this world has become... nothing but thieves and killers...

Date of experience: October 16, 2016
South Carolina
8 reviews
25 helpful votes
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My friend was trying to buy a truck off the letgo site. This lady is trying to sell trucks that are like new on the site for as little as 1,200.00. The lady tells everybody that the reason she wants to sell it is because, somebody in her family that owned the truck was killed. She acts like she wants to get rid of the truck because, it brings back bad memories.
When my friend offered to buy the truck which is supposed to be at her house she says you have to send her the money and she will have to ship it from Nevada. Please be careful this woman is using the name Hel, Helena, and other bogus names. If it sounds to good to be true it is a scam.

Date of experience: October 12, 2016
New York
1 review
9 helpful votes
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SCAM!
October 12, 2016

Seems like a site for criminals. I bought an iphone that didn't work and was probably stolen because it was locked. The seller removed his profile when I tried to contact him. He took my money and ran! I feared for my safety meeting the seller. The person was acting very suspicious. You have no recourse or protection! BEWARE! I felt it was like a craigslist nightmare that I survived.

Date of experience: October 12, 2016
Florida
5 reviews
13 helpful votes
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No support
October 10, 2016

I was surprised to see so many items for sale in my area. BUT be careful if the price is to good to true it probably is not. I found way to many bogus auto and trucks that were priced thousands of dollars lower then they should be. I tried to reach the sellers but never received one. I did get a response once that said the SUV I enquired about was removed with a comment about removal for i think suspicious activity. I found a lot of items that were good deals. Out of 14 items i tried to buy only 2 responded and i did purchase those 2 items a small freezer and a shop vac. Both were not great buys but they were not over priced either. All of the other items i tried to buy i left several chat messages but never received a response. On the 3rd day i tried to chat with a few sellers about there items for sale and was unable to log in. It kept telling me that i was not connected to the internet and then would not stop trying to connect for over an hour on 2 tries then on the 3rd try when it started again i just shut my phone off and back on to stop it. I even tried to uninstall and then reinstall the Letgo app but it still did not work. If they ever get it fixed and keep the scammers out i would shop on it but they do not have anyone to police it while it is still free. Please spend the money your using on commercials to fix the app and also stop the scammers. I would like to come back and try to buy and possibly sell items in a few weeks so please fix the problems. I hope my suggestions are put to good use.

Date of experience: October 9, 2016
Arizona
3 reviews
32 helpful votes
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Total Scam
October 4, 2016

I have tried Letgo several times. It's a TOTAL SCAM! Each time I post something for sale no matter what price, someone responds within 5 minutes saying they are interested. Each time they ask me dumb questions to further interaction but will never meet to buy item. EVER.

Date of experience: October 4, 2016