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letgo

1.8

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letgo Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to frequent reports of scams and unresponsive sellers. Users express frustration over the prevalence of non-serious buyers and automated responses that hinder genuine transactions. Concerns about safety and a lack of effective customer support are also prominent, with many customers feeling neglected when issues arise. Although some users have found success in selling through the platform, the overall sentiment leans heavily towards disappointment, suggesting a pressing need for improved oversight and customer service to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
21
value
19
shipping
15
returns
15
quality
14

We monitor reviews for authenticity

Tennessee
1 review
3 helpful votes
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Horrible!
June 17, 2020

Support does not exist and they want me to pay for a listing I already put up. I used offerup and it was a lot easier. Bye. I'm out.

Date of experience: June 17, 2020
Texas
1 review
3 helpful votes
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I have had 2 offers on a piece of furniture that I am trying to sell... great... BUT my messages to the potential buyer will not send. I have contacted Letgo... and they will get back with me in 24 hours.
I have sent and re-sent nine messages to one buyer hoping that 1 would make it to him. 10 minutes later, the message still shows as "Sending"?!
Yes, I started and restarted the computer in case there was a problem. I've googled the problem: no solution. I searched the Apple App Store to see if maybe I need the phone app and... the app does not show up?!

Date of experience: June 16, 2020
California
1 review
6 helpful votes
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Robbed
June 9, 2020

I had my merchandise stolen by a user. After numerous attempts to report him, I've heard nothing back from letgo. DO NOT USE, it's not safe, and they don't care.

Date of experience: June 8, 2020
California
1 review
2 helpful votes
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I actually deleted this app it was so bad

Searches brought up things I was not remotely interested in.

A big waste of time

Date of experience: June 8, 2020
New Jersey
1 review
3 helpful votes
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Worst site ever
June 7, 2020

I wanted to buy several items On let go, people will say it's available then I want to set a date to pick the item up and They never get back to me.
This happens many times so I guess this site is just bull $#*!.
I would never recommend this site to anyone.

Date of experience: June 6, 2020
Texas
3 reviews
5 helpful votes
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There was a number I called and they didn't respond to my needs. Charged me 14 times with 10 postings and after getting into it they shut down my account without any replies.

Date of experience: June 5, 2020
District of Columbia
1 review
1 helpful vote
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The dumb thing
May 23, 2020

Why don`t the owner OF letgo stop the( FAKE) people pretending to sell RV`S CAMPER, S Fake, Phony EMAILS stupid, Fake prices

Date of experience: May 23, 2020
Texas
45 reviews
179 helpful votes
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Scammer city.
May 17, 2020

Opened an account this more and posted an item for sale. One response interested and then no response. The second wanted to try the old "I will send you a cashiers check and you ship me the item" scam.

Of course I rejected his offer. And no way exists to report a scam attempt.

I am deleting my account there. Yet almost a month after deleting my account my listing still shows on the site, yet I can't log in now to remove it nor respond to inquiries about the listing.

Date of experience: May 17, 2020
North Carolina
2 reviews
1 helpful vote
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All this app is, is a garden of Eden for scammers. Stay away or you will get scammed. I can't stress enough. STAY AWAY.

Date of experience: May 11, 2020
Illinois
1 review
7 helpful votes
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Awful
May 8, 2020

This site is awful. Tried to sell like 5 items on there and didn't sell 1. Very lil traffic flow and when I did get responses it was from scammers. No customer service and 800# outside of these cartoonic "bots" that are not even live people. Doesn't allow you to change your price once listed. Came back a year later (only cuz I was desperate to get rid of this item). They wanted to verify my # (fine) in order to list but then wouldnt even let me change to my new # to get the confirmation code. I couldnt list, had enough and just shut down the site.

Date of experience: May 8, 2020
Florida
1 review
8 helpful votes
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Jonathan roofer (car bodywork). Tried to complete a two mirrior paint job 2007 350z. This person came today my house did the worst paint job I ever saw in life! I tried to get him today come back an fix job he said he would come back next day. Well that came and went.ON top of not showing up he blocked me from letgo profile so now can't get job to correct.SO had him sign papers to cover my butt Jonathan will have to pay out of his pocket to fix my car.

Date of experience: April 20, 2020
Florida
4 reviews
38 helpful votes
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Gosh. The oerfect 'hood'' app. Scammers and wannabes without any money.
So bad.
10 questions''still available'' then they all disappear. Bots?
Once I sold an item. No problem, 20x nothing. Now not even wothh renewing the listings.
Complete waste of time unless you love meeting with idiots that don't even show up with cash, then suggest paying with paypal tomorrow. Lol.
Worst ghetto dwellers. Haitian wannabe scammers in Miami Area. IQ about 30.
Ice should use this app to deport that scUm.
Stay away!

Date of experience: April 19, 2020
California
1 review
9 helpful votes
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Thought I would try this app again after trying it when it first launched. Thought it might be better. Nope, it's worse. Eight (8) interested parties, Twelve (12) Favorites? Really!? Made arrangements for someone to take (the items were free) and they confirmed they still wanted them - nope. No show. The rest that communicated they wanted them if the first person flaked. They flaked too.

Date of experience: April 16, 2020
Virginia
1 review
4 helpful votes
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I've never seen people behave more like animals in my life. I had 6 offers on my outdoor furniture of which i gave the first person to respond the opportunity to buy the product. THEN one of the other 6 people who had interest in the product sent me 25 messages in a row (barely in English!) all said please please please I need this now I need this now sell it to me sell it to me now. When the first buyer flaked (was not the first time someone flaked on this app) I sold it to the maniac who wouldn't stop messaging me. Then when he showed up at my house he offered me HALF the price and said he would only take it for half and leave if I said no! NOT TO MENTION he kept touching me and coughing on me WHILE WE ARE IN THE MIDST OF A GLOBAL PANDEMIC and let himself into my garage to look through our belongings that we were not even selling! I kept telling him to get out and leave and he would not comply. An app full of complete morons and cheap losers! I would not recommend this app. It's like having a garage sale and having everyone offer you a quarter for all your products. Go live in your own disgusting towns and stay away from us!

Date of experience: April 11, 2020
New Jersey
1 review
13 helpful votes
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I think people just sit around all day and ask you is this still available and then never respond people hours away ask you about your stuff with no intentions on buying it you report it and that site administrators do nothing I think they are behind it also what in the hell is wrong with people? Save yourself a lot of grief do not sign up for it

Date of experience: March 10, 2020
Florida
1 review
5 helpful votes
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Cheapest people ever!
February 12, 2020

If you are on letgo, you are literally looking for thing for like a quarter. Not one person is a reliable human being/ they are looking for free stuff on the curb and trust me, you do not want to deal with these people. I listed the same things on offerup and the people are significantly more reliable and serious buyers who may try to negotiate a little bit not like the cheapest people ever on letgo. So try offerup and do not waste your time with letgo- I can't even believe this company has enough money for commercials because these people it attracts are the worst people ever. "Will you take a quarter for that" type of people.

Date of experience: February 12, 2020
New York
1 review
7 helpful votes
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I kept receiving an error message without being able to ever post an item for sale. Letgo customer support is awful and had no intention of ever fixing my issue. Several days to respond to customer service requests and then they went dark without a resolution. I will take my business elsewhere. DO NOT USE THIS SITE

Date of experience: February 1, 2020
North Carolina
1 review
8 helpful votes
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Filters suck
January 31, 2020

The filter controls suck. It's slow, clumsy, and nothing saves. I will never go back to Letgo ever again and will never recommend anybody use it. It's infuriating. Come on Letgo, get somebody who is qualified to design and run your website.

Date of experience: January 31, 2020
Florida
3 reviews
29 helpful votes
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Good gravy where to even begin.

As with the near 1000 other reviews, you can guess this is no different in being that this site is near a complete waste of time and will aggravate you every time you use it.

So many bugs and glitches, site is slow as molasses, and it is slap full of low IQ idiots that have no money to spend in the first place.

You could be selling a brand new top of the line computer system with accessories that is $1000 anywhere you look, for half that, and all you will get is morons offering you $100 - $200 at most. Sadly that's kind of overestimating it as more than likely you will get people begging for even lower than that.

Then there is the fake robot profiles set up to favorite your listing and send pre-generated responses to you.

This site is quite possibly the sickest joke ever released on the public.

Flake a$$ clowns with NO money

Date of experience: January 28, 2020
Illinois
1 review
7 helpful votes
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Terrible search engine
January 21, 2020

I've been looking for motorcycles, I set it for newest first. I'm seeing boats, power tools, car parts and no motorcycles... it's useless

Date of experience: January 21, 2020